At a Glance
- Tasks: Conduct initial homelessness assessments and provide accurate housing advice.
- Company: Join a busy Local Authority Housing Needs team making a difference.
- Benefits: Gain valuable experience in a supportive environment with career growth.
- Other info: Collaborative team atmosphere with opportunities to make a real impact.
- Why this job: Help vulnerable residents while ensuring compliance with housing legislation.
- Qualifications: Experience in housing advice and strong knowledge of homelessness legislation.
The predicted salary is between 31500 - 38500 £ per year.
Housing Triage Officer
We are recruiting for an experienced Housing Triage Officer to join a busy Local Authority Housing Needs team.
This role is ideal for a housing professional with strong knowledge of homelessness legislation and experience delivering high-quality housing advice and assessments.
The Role
You will be responsible for carrying out initial homelessness assessments, providing accurate housing advice, and making legally compliant decisions in line with the Housing Act 1996 and the Homelessness Reduction Act 2017.
You will work closely with colleagues and partner agencies to support residents at risk of homelessness while ensuring statutory duties are met.
Key Responsibilities
- Conduct initial homelessness assessments in accordance with Part VII of the Housing Act 1996 and the Homelessness Reduction Act 2017.
- Provide accurate and legally compliant housing and homelessness advice.
- Draft and issue written legal decisions in line with statutory requirements.
- Assess eligibility, homelessness status, priority need, local connection, and housing circumstances.
- Refer complex cases to Duty Officers where further assessment is required.
- Maintain accurate case records and ensure statutory timescales are met.
- Deliver a high standard of customer service to vulnerable residents with empathy and professionalism.
- Work collaboratively with internal teams and external agencies to achieve positive housing outcomes.
- Ensure compliance with housing legislation, statutory guidance, safeguarding responsibilities, and organisational policies.
Essential Skills & Experience
- Previous experience within a Local Authority homelessness or housing advice service.
• Strong working knowledge of
- Part VII of the Housing Act 1996
- Homelessness Reduction Act 2017
- Experience undertaking homelessness assessments and issuing legally compliant decisions.
- Excellent understanding of homelessness legislation and statutory guidance.
- Ability to manage a varied caseload while meeting statutory deadlines.
- Strong written and verbal communication skills.
- Excellent customer service skills with the ability to support vulnerable customers sensitively and professionally.
- Strong organisational skills with excellent attention to detail.
Desirable
- Experience using Local Authority housing or case management systems.
- Knowledge of welfare benefits and wider housing options.
- Experience working within a fast-paced statutory housing environment.
If you have the experience and technical knowledge to deliver high-quality homelessness assessments and are looking for your next Local Authority contract, we'd love to hear from you. Apply today!
Housing Triage Officer in London employer: R&R Housing
As a Registered Building Inspector (Class 2F) with us, you will be part of a dynamic team dedicated to ensuring safety and compliance in the built environment across London. We offer a competitive rate, a hybrid working pattern, and a supportive work culture that encourages professional growth and development. Join us to make a meaningful impact while enjoying the unique advantages of working in one of the world's most vibrant cities.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Triage Officer in London
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at R&R Housing.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from R&R Housing!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like R&R Housing, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at R&R Housing or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Housing Triage Officer in London
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to R&R Housing:Before hitting send, make sure to tailor your application specifically to R&R Housing! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at R&R Housing
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
