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- Tasks: Oversee void property works from handover to completion, ensuring quality and compliance.
- Company: Join a dynamic social housing team focused on impactful repairs and maintenance.
- Benefits: Competitive day rate of £230, with potential for contract extension.
- Other info: Fast-paced environment with opportunities for professional growth and development.
- Why this job: Make a difference in the community by ensuring homes are ready for new tenants.
- Qualifications: Experience in social housing, contractor management, and health & safety compliance.
The predicted salary is between 46000 - 55000 £ per year.
We are recruiting for a Service Delivery Supervisor (Voids) to support the delivery of void property works within a social housing repairs and maintenance setting. This role sits within the Voids Service under Housing / Assets and will focus on the end-to-end operational delivery of void properties from technical handover through to completion and re-let readiness. This role will provide experience working on minor and major void programmes, managing contractor delivery, ensuring compliance, and driving performance against strict turnaround targets.
Key Responsibilities
- Take full operational ownership of void properties from technical handover through to practical completion and re-let readiness.
- Raise and issue works instructions to the principal contractor following technical review of handover packs.
- Manage and monitor contractor performance to ensure works progress in line with programme requirements.
- Ensure full compliance with Health & Safety legislation, CDM requirements, and safe systems of work.
- Carry out inspections to ensure properties meet the required lettable and quality standards.
- Manage and track void turnaround performance, including minor (28 days) and major (100 days) void targets.
- Maintain accurate and real-time records using void tracking systems and SharePoint.
- Challenge variations and support effective cost control and value for money.
- Ensure full completion evidence, certification, and handover documentation is in place.
- Maintain clear communication with internal teams, contractors, and stakeholders throughout the delivery process.
- Contribute to continuous improvement within the voids service.
Skills and Experience
- Experience in social housing voids, repairs, or property maintenance delivery.
- Experience managing contractors and overseeing operational works delivery.
- Strong understanding of Health & Safety requirements within construction or housing environments.
- Knowledge of housing standards and lettable property requirements.
- Understanding of NHF SOR (or similar cost/repairs frameworks).
- Ability to manage multiple priorities and deliver to strict deadlines.
- Strong communication skills with the ability to coordinate stakeholders effectively.
- Good IT skills, including use of tracking systems and reporting tools.
- Commercial awareness and ability to support cost control and variation management.
This is a delivery-focused role responsible for ensuring void properties are completed, compliant, and ready for occupation, with accountability for turnaround performance, quality assurance, and operational outcomes.
Voids service supervisor in City of London employer: R&R Housing
Contact Detail:
R&R Housing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Voids service supervisor in City of London
✨Tip Number 1
Network like a pro! Reach out to your contacts in the housing and property maintenance sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your knowledge of void property processes and compliance standards. Be ready to discuss how you've managed contractor performance and ensured quality in past roles.
✨Tip Number 3
Showcase your organisational skills! Bring examples of how you've tracked performance and managed multiple priorities in previous jobs. This will demonstrate your ability to handle the demands of the Service Delivery Supervisor role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Voids service supervisor in City of London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in social housing voids and property maintenance. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Service Delivery Supervisor role. We love seeing enthusiasm and a clear understanding of the voids service and its challenges.
Showcase Your Compliance Knowledge: Since compliance is key in this role, make sure to mention your understanding of Health & Safety legislation and any relevant frameworks. We want to know you can keep things safe and sound while managing contractors!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be set!
How to prepare for a job interview at R&R Housing
✨Know Your Voids Inside Out
Make sure you brush up on your knowledge of void property works and the specific processes involved. Familiarise yourself with the end-to-end operational delivery, from technical handover to re-let readiness. This will show that you're not just interested in the role but also understand the nuances of the job.
✨Demonstrate Your Contractor Management Skills
Be prepared to discuss your experience managing contractors and ensuring compliance with Health & Safety legislation. Think of specific examples where you've successfully overseen operational works and driven performance against targets. This will highlight your ability to handle the responsibilities of the role.
✨Showcase Your Communication Prowess
Since this role involves maintaining clear communication with various stakeholders, be ready to share examples of how you've effectively coordinated teams in the past. Highlight your strong communication skills and how they’ve helped you manage multiple priorities and deliver results.
✨Bring Your IT A-Game
Familiarise yourself with tracking systems and reporting tools relevant to void management. If you have experience using SharePoint or similar platforms, mention it during the interview. Being tech-savvy can set you apart and demonstrate your readiness to maintain accurate records and support cost control.