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For Companies At a Glance
- Tasks: Join our team to tackle customer side leakage and manage cases effectively.
- Company: RPS, a forward-thinking company based in Cardiff.
- Benefits: Competitive salary, extensive benefits, and a focus on personal development.
- Why this job: Make a real difference while building a meaningful career in a supportive environment.
- Qualifications: Customer service experience and strong communication skills required.
- Other info: Inclusive culture with opportunities for growth and learning.
The predicted salary is between 30000 - 42000 £ per year.
RPS is seeking an Administrator to join our Private Leakage Team based in Cardiff.
What You’ll Be Doing
- Working with customers and third parties to address customer side leakage (supply pipe and plumbing loss) – through the utilization of our statutory powers (Water Industry Act 1991).
- Managing a large volume of cases through the internal process.
- Investigating and advising on responsibility for land, property, and pipework through land registry searches and engagement.
- Drafting legal notices (pre‑templated), and communicating directly with customers (phone, email, letter).
- Problem solving to ensure the method of resolution considers both the customer and business interest.
- Complaint responses.
- Workload / work basket management.
- Accurate logging of information and correspondence within corporate systems.
- Drafting of internal communications around re‑charging.
Who We’re Looking For
- Highly organised and self–motivated / driven.
- Experience in customer service / management.
- Excellent written and verbal communication skills (minimum qualification of GCSE A‑C English or Welsh).
- Problem solving, and the ability to identify more efficient ways of doing things.
- Confidence to have challenging conversations with customers and to deal with conflict.
- Ability to confidently communicate in Welsh.
- Willingness and ability to travel across our operational area, with the occasional paid overnight stay (where cases required).
- Good IT skills (standard Microsoft type packages).
What’s in it for you?
We offer a competitive salary plus extensive benefits. We support our people to innovate, collaborate and build meaningful careers. We’re an accredited training provider and we support learning and development for everyone. A personal development plan and a transparent career pathway puts you in the driving seat of your career and you’ll be supported as far as you want to go.
What happens next?
Selection will be a one‑stage interview, either in person or via MS Teams. All applications will be considered.
Health and Safety / You May Have To Do The Following
- Lifting heavy inspection covers.
- Work in all weathers which could include night work.
Note: drugs and alcohol testing is undertaken for this role.
We’re proud to be a Disability Confident Employer and work in partnership with Inclusive Employers. We’re also proud to support reservists and their families, having signed the Armed Forces Covenant. We aim to build an inclusive culture and encourage all applicants to let us know if they require any adjustments during the interview process so that reasonable changes can be made to support them in performing to the best of their ability.
Private Leakage Administrator in Cardiff employer: RPS
Contact Detail:
RPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Private Leakage Administrator in Cardiff
✨Tip Number 1
Get to know the company! Research RPS and their Private Leakage Team. Understanding their values and mission will help you tailor your approach during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills. Since you'll be dealing with customers and third parties, being able to articulate your thoughts clearly is key. Try role-playing challenging conversations with a friend to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues. Be ready to discuss these during your interview to demonstrate your ability to handle customer concerns effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and serious about joining the team.
We think you need these skills to ace Private Leakage Administrator in Cardiff
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your experience in customer service and problem-solving. We want to see how your skills align with the role of Private Leakage Administrator, so don’t hold back!
Show Off Your Communication Skills: Since excellent written communication is key for this role, ensure your application is clear and concise. Use proper grammar and structure, and if you can communicate in Welsh, definitely mention that!
Highlight Your Organisational Skills: We’re looking for someone who’s highly organised and self-motivated. In your application, give examples of how you manage workloads or handle multiple cases effectively. This will show us you’re the right fit for our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it makes the whole process smoother for everyone involved.
How to prepare for a job interview at RPS
✨Know Your Stuff
Before the interview, make sure you understand the Water Industry Act 1991 and how it relates to customer side leakage. Familiarise yourself with common issues that arise in supply pipe and plumbing loss, as well as the processes involved in managing these cases.
✨Show Off Your Communication Skills
Since this role involves a lot of direct communication with customers, practice articulating your thoughts clearly. Prepare for potential challenging conversations by thinking through how you would handle difficult situations or complaints, and be ready to demonstrate your problem-solving skills.
✨Be Organised
Highlight your organisational skills during the interview. You might be asked about how you manage a large volume of cases, so come prepared with examples of how you've successfully handled multiple tasks or projects in the past.
✨Embrace the Welsh Language
If you're confident in your Welsh language skills, don’t hesitate to showcase them! Being able to communicate effectively in Welsh can set you apart from other candidates, especially since the role may require it.
