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- Tasks: Attend customer appointments to identify and assist with potential leaks.
- Company: Join RPS, a dynamic team under Tetra Tech, focused on solving real-world problems.
- Benefits: Competitive salary, extensive benefits, and a supportive learning environment.
- Why this job: Make a difference in water conservation while developing your career.
- Qualifications: Customer service experience, good communication skills, and a full UK driving licence.
- Other info: Enjoy working outdoors with opportunities for personal development and career growth.
The predicted salary is between 1200 - 1400 £ per month.
A Trainee Customer Side Leakage (CSL) Technician is required to join the Asset Survey team at RPS to work on our South-East & South-West Water contract covering Basingstoke. This role would be responsible for attending appointments at customer’s properties to ascertain potential leaks on the customer’s property and so, would be customer facing. This is an essential role in reducing leakage in our client’s water distribution network. This is a permanent, full-time contract (40hrs pw) paying minimum wage. For the right individual, full training would be provided.
What You’ll Be Doing:
- Attending customer appointments.
- Site investigations to locate and then check the meter.
- Prove supply of water via tap tests.
- Meter readings.
- Investigations into potential customer side leaks both internal and external.
- Assisting the customer with the leak repair process & procedures.
Who We’re Looking For:
- Experience in a customer facing role.
- Able to read plans and schematics.
- Health & Safety focused with a responsible attitude.
- Enjoys working outdoors.
- Good written and verbal communication skills.
- Personal drive and commitment to succeed, achieving daily targets.
- Comfortable to work alone and enjoys doing a great job.
- Full UK driving licence – You would be required to drive yourself between appointments and sites.
- A good geographical knowledge of the Hampshire area will be highly advantageous as efficient route planning across the whole region is a must.
What’s in it for you?
We offer a competitive salary plus extensive benefits. We support our people to innovate, collaborate and build meaningful careers. Here you’ll find true support and encouragement. We’re an accredited training provider and we support learning and development for everyone. A personal development plan and a transparent career pathway puts you in the driving seat of your career and you’ll be supported as far as you want to go.
Please note drugs and alcohol testing is undertaken for this role.
Selection will be a one stage interview, either in person or via MS teams. All applications will be considered.
You May Have To Do The Following:
- Lifting heavy inspection covers.
- Work in all weathers which could include night work.
Trainee Customer Side Leakage Field Technician in Basingstoke employer: RPS
Contact Detail:
RPS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Trainee Customer Side Leakage Field Technician in Basingstoke
✨Tip Number 1
Get to know the company! Research RPS and understand their values and mission. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills. Since this role is customer-facing, think of examples from your past experiences where you've successfully handled customer issues or provided excellent service. Be ready to share these during your interview!
✨Tip Number 3
Prepare for practical questions! You might be asked how you'd handle specific situations on-site or how you'd approach leak investigations. Brush up on relevant knowledge and think through your problem-solving strategies.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the RPS team.
We think you need these skills to ace Trainee Customer Side Leakage Field Technician in Basingstoke
Some tips for your application 🫡
Show Your Customer Skills: Since this role is all about being customer-facing, make sure to highlight any experience you have in customer service. We want to see how you’ve handled customer interactions and resolved issues in the past.
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point, showing us why you’re the right fit for the role.
Demonstrate Your Drive: We love candidates who show personal drive and commitment. Share examples of how you've gone above and beyond in previous roles or projects. This will help us see your passion for success!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RPS
✨Know Your Stuff
Make sure you understand the basics of leak detection and customer service. Brush up on your knowledge about water distribution networks and common issues customers face. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is customer-facing, be prepared to demonstrate your communication skills. Think of examples from previous jobs where you successfully resolved customer issues or worked as part of a team. This will highlight your ability to connect with clients and work collaboratively.
✨Get Familiar with the Area
Having a good geographical knowledge of Hampshire is a big plus. Before the interview, take some time to look at maps and understand the key locations you might be working in. This will not only impress your interviewers but also help you feel more confident about the role.
✨Safety First!
Health and safety is crucial in this job, so be ready to discuss how you prioritise safety in your work. Think of specific examples where you've followed safety protocols or dealt with challenging situations while keeping safety in mind. This will show that you take the responsibility seriously.
