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- Tasks: Coordinate client services, manage communications, and ensure smooth daily operations.
- Company: Join RPS, a global leader in consulting and engineering services, now part of Tetra Tech.
- Benefits: Enjoy hybrid working, 24 days leave, pension scheme, and a supportive work environment.
- Why this job: Build your career in a diverse team focused on solving real-world problems with innovative ideas.
- Qualifications: Strong admin experience, MS Office skills, excellent communication, and attention to detail required.
- Other info: Full training provided, with a clear personal development plan for your career growth.
The predicted salary is between 28800 - 43200 £ per year.
RPS are seeking an efficient Client Services Co-Ordinator/Administrator for our Occupational Health (OH) team based in Mansfield, who will be responsible for ensuring all aspects of the service delivery to allocated clients, ensuring all day-to-day tasks run smoothly. You will follow set procedures and ensure all duties are in line with set KPIs, always keeping the customer in mind and striving to proactively address their concerns and needs. You will have the option of hybrid working once trained.
We’re RPS, with projects all around you. We define, design, and manage projects that create shared value in a complex, urbanising, and resource-scarce world. Our people are our success. We need people who share our passion for solving important problems, and where you’ll be supported every step of the way. This is where you can build a career.
What you’ll be doing:
- Answering all incoming communications from clients, suppliers, and the wider OH team
- Using and understanding our bespoke booking system to schedule appointments and update relevant parties as required (full training will be provided)
- Monitoring client charges and producing invoices
- Attending regular client meetings via video call
- Inputting weekly electronic timesheets accurately (full training will be provided)
- Performing routine administrative tasks and undertaking any ad-hoc duties
Who we’re looking for:
- Prior strong office-based administrative experience gained in a busy environment
- Competent user of MS Office suite with ability to complete Pivot and Vlookups
- Excellent organization skills with the ability to prioritize
- Strong written and verbal communication skills
- Strong attention to detail and accuracy with a right-first-time attitude
- Great interpersonal skills with a focus on customer service, able to build and maintain relationships with key clients and service users
- Ability to work under pressure within tight deadlines with a flexible approach
- Able to work as part of a team as well as independently
What’s in it for you:
Hybrid/flexible working arrangements, 24 days annual leave plus bank holidays, company pension scheme, free onsite parking and facilities, 37.5 hours per week (Monday to Friday), and a great benefits package.
Here you’ll find true support and encouragement. We’re an accredited training provider and support learning and development for everyone. A personal development plan and a transparent career pathway put you in the driving seat of your career, and you’ll be supported as far as you want to go.
We encourage and value different ideas, perspectives, and styles of thinking. We need a mix of experiences and skills to develop the most innovative ideas. We respect one another and recognize the potential and contribution of everyone. You’ll be joining a diverse community and a company that puts its people first and prioritizes their wellbeing.
We understand the need to work flexibly, with agile offices and hybrid working offered as standard. We’re happy to discuss flexible working. This is a workplace that works for you.
RPS, A Tetra Tech company:
Representing an exciting new chapter in our business, on 24 January 2023 RPS became a Tetra Tech company. With 27,000 employees in more than 550 offices across more than 120 countries, Tetra Tech is a leading global provider of consulting and engineering services. As a Tetra Tech company, RPS is proud to offer our people market-leading development and project opportunities, helping to solve some of the world’s most complex problems.
What happens next:
If we feel you are a good match, you will be invited to attend a competency-based interview. If this opportunity suits your career journey, we’d love to hear from you. All applications will be considered. Please have your CV ready and continue with your application online. #LI-SY1
Our commitment to Diversity and Inclusion
Mindful that a truly inclusive organization must make appropriate use of talent on a global basis and without unnecessary barriers, we are committed to embedding diversity and inclusion principles in all People processes to be as diverse as the communities and clients we work with, thereby securing, developing, and retaining the best available talent for the company’s future.
Our approach to Diversity and inclusion:
Our people live our purpose, deliver our promise, and demonstrate our behaviors every day. Our behaviors define who we are. Developed by our people, they underpin everything we do. They create the memorable experiences we are known for and make RPS a great place to do great work.
‘Stronger Together’ is one of our five core behaviors, inherent in creating an inclusive workplace: ‘We are respectful, acknowledge diversity, and recognize the potential and contribution of everyone. We bring out the best in one another, always assuming best intent. People who learn and grow thrive in our business, sharing in our success.’
Recruitment Agencies: We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on this list. Please refer to the careers page on our website for further information.
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Client Services Coordinator employer: RPS Group
Contact Detail:
RPS Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Coordinator
✨Tip Number 1
Familiarise yourself with the Occupational Health sector and the specific services RPS provides. Understanding the industry will help you engage in meaningful conversations during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Brush up on your MS Office skills, particularly Excel, as the job requires proficiency in using PivotTables and VLOOKUPs. Consider taking a quick online course or tutorial to boost your confidence and showcase your readiness for the role.
✨Tip Number 3
Prepare examples of how you've successfully managed client relationships in previous roles. Highlight your customer service skills and ability to address concerns proactively, as these are key aspects of the Client Services Coordinator position.
✨Tip Number 4
Research RPS's recent projects and initiatives, especially those related to their transition to a Tetra Tech company. Being knowledgeable about their current focus will allow you to align your answers with their goals during the interview process.
We think you need these skills to ace Client Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant administrative experience, particularly in busy environments. Emphasise your organisational skills and any experience with MS Office, especially Pivot and Vlookups.
Craft a Strong Cover Letter: In your cover letter, express your passion for customer service and your ability to build relationships. Mention specific examples of how you've successfully managed client communications or administrative tasks in the past.
Showcase Attention to Detail: When writing your application, ensure there are no spelling or grammatical errors. This role requires a critical eye for accuracy, so demonstrating this in your application is crucial.
Prepare for Competency-Based Questions: Since the interview will be competency-based, think about examples from your past experiences that demonstrate your ability to work under pressure, prioritise tasks, and communicate effectively with clients.
How to prepare for a job interview at RPS Group
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Client Services Coordinator. Familiarise yourself with the key tasks mentioned in the job description, such as managing client communications and using the bespoke booking system.
✨Showcase Your Organisation Skills
During the interview, highlight your organisational skills and ability to prioritise tasks. Provide examples from your previous experience where you successfully managed multiple responsibilities under tight deadlines.
✨Demonstrate Customer Service Focus
RPS values strong customer service. Be prepared to discuss how you've built and maintained relationships with clients in the past, and how you proactively addressed their concerns.
✨Prepare for Competency-Based Questions
Since the interview will be competency-based, think of specific examples that demonstrate your skills in communication, attention to detail, and teamwork. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
