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- Tasks: Join us as a Customer Support Administrator, handling invoices, quotes, and customer registrations.
- Company: RPS Laboratories is a leading lab known for innovative solutions in the agrochemical sector.
- Benefits: Enjoy a permanent role in a fast-paced environment with opportunities for growth and development.
- Why this job: Make a real impact by supporting clients in meeting international quality standards and environmental regulations.
- Qualifications: Must have good communication skills, attention to detail, and a full clean driving license.
- Other info: Be part of a team that values innovation and collaboration in state-of-the-art facilities.
The predicted salary is between 28800 - 43200 £ per year.
Join our team as a full time, permanent Customer Support Administrator at a state-of-the-art laboratory based in Manchester. This is an exciting opportunity to be part of a fast paced, innovative environment where your exceptional organisational skills and passion for customer service will make a great impact.
About The Team:
RPS Laboratories is a team of Analysts, Chemists, and Technicians that operate from purpose-built laboratory facilities which have a long history of providing expert advice and analytical solutions to the agrochemical sector. Our laboratories enjoy an international reputation for solving complex and novel analytical problems in a wide variety of food, feed, and forage crops.
We have state-of-the-art laboratories in Manchester and Bedford.
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Our Manchester laboratory was one of the first laboratories in the UK to gain MCERTS accreditation for the analysis of stack emissions.
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Our Bedford laboratory was one of the first laboratories in the UK to gain UKAS accreditation for the analysis of PFAS chemicals following the monitoring required at the Buncefield oil terminal.
About You:
As a key member of the Laboratories business, your role as a Customer Support Administrator is critical to helping us conduct investigations and formulate effective solutions to help our clients comply with international quality standards, maximum residue limits (MRLs), environmental regulations, and much more.
By joining us you will collaborate with our clients, to design a tailored analytical programme to meet their complex regulatory needs. Leveraging our state-of-the-art instrumentation. You will be influential in providing analytical support during the remediation and clean-up project and subsequent routine monitoring.
Your Responsibilities:
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Processing supplier invoices
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Preparing basic quotations
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Adding new customers onto LIMS
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Assisting Business Development Associate
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Customers spend analysis
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Assisting with sample registration when required.
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Drive company van to collect samples in local area when Van Driver is on holiday
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Maintaining housekeeping standards
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Complying with H&S requirements. Report H&S issues to senior management
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Good time management skills, attention to detail and ability to cope under pressure
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Ability to work with minimal supervision as well as part of a team.
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Good inter-personal and communication skills.
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Good communication skills via phone and email
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Full clean driving licence
Customer Support Administrator employer: RPS Group Plc
Contact Detail:
RPS Group Plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Support Administrator
✨Tip Number 1
Familiarize yourself with the agrochemical sector and the specific analytical services we provide. Understanding our clients' needs and the regulatory landscape will help you stand out during the interview.
✨Tip Number 2
Highlight your organizational skills and ability to manage multiple tasks effectively. Be prepared to share examples of how you've successfully handled similar responsibilities in past roles.
✨Tip Number 3
Demonstrate your customer service passion by preparing to discuss how you’ve gone above and beyond for clients in previous positions. This will show us that you understand the importance of client relationships.
✨Tip Number 4
Since driving is part of the role, ensure you have a clean driving record and be ready to discuss your experience with driving for work purposes. This will reassure us of your reliability in this aspect.
We think you need these skills to ace Customer Support Administrator
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly read the job description for the Customer Support Administrator position. Highlight the key responsibilities and required skills, such as organisational skills, customer service passion, and attention to detail.
Tailor Your CV: Customize your CV to reflect the specific skills and experiences that align with the role. Emphasize your experience in customer support, invoicing, and any relevant administrative tasks that demonstrate your ability to thrive in a fast-paced environment.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the position and the company. Mention your understanding of the agrochemical sector and how your skills can contribute to the team at RPS Laboratories.
Highlight Relevant Experience: In your application, make sure to highlight any previous roles where you demonstrated good time management, communication skills, and the ability to work under pressure. Provide specific examples that illustrate your capabilities.
How to prepare for a job interview at RPS Group Plc
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for customer service during the interview. Share specific examples of how you've gone above and beyond to help customers in previous roles, as this aligns perfectly with the company's focus on exceptional service.
✨Demonstrate Organizational Skills
Since the role requires strong organizational skills, prepare to discuss how you manage your time and prioritize tasks. You could mention tools or methods you use to stay organized, especially in a fast-paced environment.
✨Familiarize Yourself with Regulatory Standards
Research international quality standards and maximum residue limits (MRLs) relevant to the agrochemical sector. Being knowledgeable about these regulations will show that you're serious about the role and understand the industry's complexities.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle pressure. Think of past experiences where you successfully navigated challenges, particularly in customer support or administrative tasks.
