At a Glance
- Tasks: Lead the service department, ensuring top-notch customer satisfaction and team performance.
- Company: Join a successful and established dealership group in Wakefield.
- Benefits: Enjoy a competitive salary, generous bonuses, and a company car.
- Other info: Work in a prestigious location with a supportive team culture.
- Why this job: Make a real impact in a dynamic environment with excellent growth opportunities.
- Qualifications: Branded dealership experience and strong customer service skills required.
The predicted salary is between 45000 - 45000 £ per year.
Reactive Permanent Recruitment are working with one of Yorkshire's most successful and long established dealership groups. Due to expansion, our client seeks an experienced Aftersales/Service Manager to work from their Wakefield site.
Aftersales/Service Manager package:
- Excellent starting salary of £45,000 per annum
- Fantastic unrivalled bonus - expected minimum £10,000 per annum
- Company car
- List of excellent company benefits
- Fantastic working environment operating from their prestigious Wakefield site
Responsibilities:
- Manage the overall service department, ensuring timely and effective resolution of customer inquiries and issues
- Achieve service department budget and customer service targets
- Ensure accurate job costing and invoicing
- Control parts and materials to ensure profitability
- Improve customer satisfaction and retention
- Manage and develop a team of Service Advisors, Technicians, and Parts Advisors
- Work closely with brand partners and meet brand standards
Requirements:
- Proven experience in a current/recent branded dealership
- Mechanical knowledge relevant to the industry's equipment or machinery
- Excellent customer service skills with a professional and approachable demeanor
- Strong ability to upsell services or products effectively while maintaining customer trust
- Experience with cash handling procedures in a retail or service setting
- Exceptional organizational skills with attention to detail in managing schedules, records, and reports
- Effective communication skills to liaise with clients, team members, and vendors
- Ability to analyze operational data to identify areas for improvement
We look forward to hearing from you.
Aftersales Manager in Wakefield employer: RPR National
RPR National is an exceptional employer, offering a dynamic work environment at their prestigious Gloucester site. With a competitive salary package, including high commissions and a fully expensed company car, employees are rewarded for their hard work and dedication. The company fosters a culture of growth and excellence, providing ample opportunities for professional development within the thriving motor trade sector.
