At a Glance
- Tasks: Be the friendly face helping customers with their service and repair needs.
- Company: Join one of the largest dealership groups in the South UK.
- Benefits: Earn a competitive salary with bonuses, flexible hours, and up to 33 days holiday.
- Other info: Enjoy career growth opportunities and a supportive work environment.
- Why this job: Make a real difference by providing clear solutions and excellent customer service.
- Qualifications: Strong customer service skills and ability to upsell products.
The predicted salary is between 30000 - 30000 £ per year.
Reactive Recruitment are proud to be working with one of the largest dealership groups across the South of the UK. Due to continued success, their prestigious Swindon site require a number of experienced Service Advisors.
Service Advisor package:
- Excellent starting salary £30,000 per annum
- Up to £10,000 per annum bonus paid on top of the basic salary based on additional products/services upsold and customer service scores
- Working from their prestigious Swindon site - with flexible working hours - to be discussed at interview on a case by case basis
- Rewarding loyalty with up to 33 days holiday per annum
- Retail discount scheme
- Discount for friends and family on vehicles and repair
- An extra paid day off each year in addition to your holiday allowance to attend family/celebratory events
- Death in Service benefit of 4 x salary
- Workplace pension scheme
- In-house management development scheme
- Access to an Employee Assistance Programme, including on-line GP for you and your dependants
Duties & Responsibilities:
- Supporting Customers: You'll be the friendly face that helps customers with their service and repair needs, ensuring everything is handled professionally and efficiently
- Coordinating Repairs: Work closely with our workshop team to ensure vehicles move smoothly through the repair process
- Providing Clear Solutions: If there are any faults or repairs needed, you'll explain them to customers in a way that's easy to understand and offer clear, practical solutions
- Staying Organised: Keep the customer database updated and always ready for action
- Managing the Details: Keep on top of computer-based jobs, purchasing, and invoicing while protecting the interests of both our customers and the company
- Keeping Records Spotless: Accurately maintain customer and vehicle details, including service histories
- Upselling with Care: Use your knowledge of our aftersales products and services to recommend the right options to our customers when appropriate
Experience Required:
- A very high level/standard of customer service gained in a face to face and/or phone based situations
- Clear communication skills essential when dealing with customers - sometimes dissatisfied
- Great multi-tasker along with strong attention to detail
- Good standard of administration
- Confident in the ability to recommend (up-sell) additional products & services that match customers needs (great bonus paid)
- A motor background is advantageous but not essential
Dealership Service Advisor in Swindon employer: RPR National
Join a leading dealership group in Swindon, where your role as a Service Advisor is not just a job, but a pathway to professional growth and customer satisfaction. With an excellent salary package, generous holiday allowance, and a supportive work culture that values employee well-being, you will thrive in an environment that rewards loyalty and encourages development. Enjoy unique benefits like retail discounts and an extra day off for family events, making this an exceptional place to build your career.
