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- Tasks: Lead a dynamic workshop team and ensure top-notch service delivery.
- Company: Join RPM Technik, a premium automotive brand with a passion for performance cars.
- Benefits: Competitive salary, performance bonuses, and a supportive work environment.
- Other info: Exciting opportunity for growth in a vibrant, car-loving community.
- Why this job: Be part of a team that works with high-performance and classic Porsche models.
- Qualifications: Experience in the automotive industry and strong leadership skills required.
The predicted salary is between 36000 - 60000 £ per year.
As Service Manager, you will be responsible for the day-to-day leadership and performance of the workshop and service Reception. You will ensure operational efficiency, maintain exceptional client experience standards, and drive department profitability while preserving the reputation of the RPM Technik brand.
Key Responsibilities
- Oversee the daily operations of the workshop, managing workflow across six technicians and ensuring the highest standards of quality are maintained.
- Supervise and support the service team, including technicians and administrative staff, fostering a positive working environment.
- Oversee vehicle diagnostics, repairs, and maintenance procedures to ensure timely completion and adherence to safety standards.
- Develop and implement strategies to maximise revenue while providing honest recommendations to customers.
- Uphold a premium, transparent and trust-based client experience.
- Handle customer enquiries, resolve complaints effectively, and ensure an outstanding customer experience.
- Collaborate with the parts manager to ensure the timely availability of parts and the effective job planning.
- Manage cash handling procedures accurately.
- Report to, and work closely with, the After-sales Manager to deliver departmental objectives and performance targets.
About You
- Proven experience as a Service Manager or Senior Service Advisor within the automotive industry.
- Strong leadership and team management skills.
- Excellent communication and customer relationship abilities.
- Excellent organisational and scheduling skills with the ability to manage multiple priorities.
- Commercial awareness with a track record of achieving performance targets.
- Experience within a premium or performance automotive environment preferred.
- Porsche experience is highly desirable.
- Full UK driving licence required.
What We Offer
- Competitive salary with performance-based bonus.
- Opportunity to work with high-performance and classic Porsche models.
- Supportive, enthusiastic working environment.
- Company pension scheme.
- Employee benefits package dependent on experience.
If you are passionate about performance cars and ready to join our growing business, we would love to hear from you. Please send your CV and cover letter to: samantha@rpmtechnik.co.uk
Service Manager in Tring employer: RPM Technik - Independent Porsche Specialists
Contact Detail:
RPM Technik - Independent Porsche Specialists Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager in Tring
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who know RPM Technik. A friendly chat can sometimes lead to job opportunities that aren't even advertised.
✨Tip Number 2
Prepare for the interview by researching the company and its values. Show us you understand what makes RPM Technik tick, and how you can contribute to maintaining that premium client experience.
✨Tip Number 3
Practice your responses to common interview questions, especially around leadership and customer service. We want to see how you handle real-life scenarios, so think of examples from your past experiences.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows us you're genuinely interested in the role.
We think you need these skills to ace Service Manager in Tring
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in the automotive industry, especially if you've worked as a Service Manager or Senior Service Advisor. We want to see how your skills align with our needs, so don’t be shy about showcasing your leadership and team management abilities!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about performance cars and how you can contribute to our team. We love a good story, so share your journey in the automotive world and what makes you the perfect fit for RPM Technik.
Showcase Your Customer Service Skills: Since maintaining exceptional client experience standards is key for us, make sure to highlight any relevant customer service experience. Talk about how you've handled enquiries and resolved complaints effectively in the past – we want to know how you create outstanding customer experiences!
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves. Plus, it’s super easy – just follow the prompts and let us know why you’re excited to join our team!
How to prepare for a job interview at RPM Technik - Independent Porsche Specialists
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry, especially around service management. Familiarise yourself with common vehicle diagnostics and repairs, as well as the specific standards and practices of RPM Technik. This will show that you're not just interested in the role but also understand the technical side of things.
✨Showcase Your Leadership Skills
Prepare examples from your past experience where you've successfully led a team or improved operational efficiency. Think about how you can demonstrate your ability to foster a positive working environment and manage multiple priorities effectively. This is key for a Service Manager role!
✨Customer Experience is Key
Be ready to discuss how you would uphold a premium, transparent client experience. Have some strategies in mind for handling customer complaints and ensuring satisfaction. Highlight any previous experiences where you’ve turned a negative situation into a positive outcome.
✨Align with Company Values
Research RPM Technik and understand their brand values and reputation. Be prepared to explain how your personal values align with theirs, especially regarding honesty and trust in customer relationships. This will help you stand out as a candidate who truly fits the company culture.