Human Resources Administrator in West Bromwich

The People Operations Team encompasses HR Operations (HR systems, data, people policies and processes) and Reward (compensation, benefits, and wellbeing). The team sits within the broader People & Talent Development department (Resourcing, Early Talent, People Advisory and Learning & Development).

Reporting to the Senior People Operations Executive, you will be responsible for delivering efficient, accurate, and customer-focused administrative support across the employee lifecycle, helping to ensure the smooth operation of our People Services hub.

Acting as the first point of contact for general HR queries and first-line people reporting, you'll provide a first-class service to colleagues, managers, and the People Advisory team, ensuring every interaction is handled professionally, efficiently, and with care.

Responsibilities include:

• Respond to general people-related queries, including managing the People Services mailbox, ensuring accurate, timely, and professional advice and support is provided.
• Provide guidance on people policies and benefits, escalating complex queries when necessary.
• Administer the starter, mover, leaver processes to include, but not limited to:
• Coordinate onboarding and induction processes to ensure a positive new starter experience.
• Set up and maintain employee files including saving and filing documents to agreed standards, so they are accessible and comply with data protection regulations.
• Prepare documentation e.g., family leave, secondments, visas, promotions, and references.
• Support with family leave processes e.g. parental transition coaching referrals and new baby gifts.
• Prepare data and collate documentation for payroll in line with deadlines, ensuring high levels of accuracy.
• Schedule exit interviews, prepare leaver letters and action system changes.
• Update the HRIS with lifecycle changes including new starters, job changes and leavers ensuring a high level of accuracy.
• Provide first-line support in respect of HRIS or data queries and issues raised by users.
• Identify and correct data quality issues to protect the integrity of our people data.
• Produce basic people reports using the relevant reporting tools and respond to third party data and information requests e.g., D&I surveys and client due diligence questionnaires.
• Maintain confidentiality and ensure compliance with employment legislation, GDPR and internal policies.

Skills, knowledge, and attributes:

• Previous HR administration experience and experience using HR Information Systems.
• High attention to detail and commitment to data accuracy.
• Discreet with the ability to handle sensitive and confidential information.
• Excellent communication (both written and verbal) and stakeholder management skills.
• Strong organisational skills with the ability to manage multiple priorities.
• Proactive and willing with the ability to work well as a team.
• Good Microsoft Excel skills, including data entry, formulas and lookups.