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- Tasks: Handle varied professional indemnity claims and ensure excellent service delivery.
- Company: Join RPC, a leading law firm known for its collaborative culture and innovative approach.
- Benefits: Enjoy flexible working options and a supportive environment that values diversity and inclusion.
- Why this job: Be part of a dynamic team making a real impact in the insurance sector.
- Qualifications: Technical claims knowledge and strong organisational skills are essential; experience with case management is a plus.
- Other info: Opportunities for training and development, with a focus on career growth.
The predicted salary is between 36000 - 60000 £ per year.
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The team provides significant value to the wider RPC law firm as an internal client through the provision of referral instructions to act as panel solicitors and is an important aspect of the firm\’s insurance business and future strategy.
The team adjusts claims made against professionals on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution. The claims are varied, arising out of every aspect of a professional\’s practice, and as such they require a rigorous and accurate assessment of cover, liability, and quantum. The team continues to manage claims that fall outside of the delegated authority as an agent of the insurer, reviewing and managing panel appointment and reporting.
The team is based in RPC\’s Bristol office at Bridgewater House. This role will be based in Bristol, and travel to the London office, may be required from time to time.
The role
We have an opportunity for a Technical Claims Handler to join a growing team that handles claims made against professionals on an outsourced basis. Working with the Head of Claims and other team members, you will be responsible for a technical caseload of varied professional indemnity claims ensuring the delivery of a first-class claims experience to policyholders and accurate reporting to Insurers.
You will be able to identify gaps in information and investigate notifications effectively protecting the insurer and insured\’s position. You will be delivering a service that ensures that the Insured and broker are advised and guided towards the appropriate outcome. Investigation and identification of strategy to resolve matters will be essential, taking into account the cost benefit analysis and commercial background. In addition, you can expect to:
- Run a full caseload of professional indemnity claims, having an accurate understanding of the delegated authority principles and reporting requirements on all matters falling outside of the delegated authority with minimal supervision, being able to make strategic decisions in Insurers\’ best interests.
- Support the manger(s) in respect of supervision, identification of training need and delivery of deskside and group training to team members.
- Build and maintain effective working relationships with all customers and suppliers to ensure defined service levels are met and exceeded, always ensuring an excellent customer service.
- Understand the importance of Service Level Agreements and Key Performance Indicators of the team and ensuring adherence to these standards.
- Ensure a consistent approach to client claims and implementing Insurers\’ reserving policies, so that claims are dealt with fairly and costs are properly controlled, supported by the use of the most appropriate approved external suppliers.
- Investigating and identification of an Insureds exposure to claims, identifying and obtaining information relevant to liability and quantum and providing guidance and assistance to the Insured in response to complaints and claims, including approving settlement offers.
- Negotiate settlement of claims within the delegated authority.
- Investigate and report to Insurers on policy cover and response.
- Actively manage panel solicitors as agent for Insurers, including reporting where claims fall outside the delegated authority.
- Take responsibility for maintaining and ensuring the completeness, accuracy, quality, and integrity of data on the electronic case management system.
Knowledge, skills and experience
- Expertise in technical claims knowledge with a thorough understanding of relevant legislation and legal frameworks and the importance of compliance.
- An ability to prioritise tasks and manage workload efficiently, and adapt plans accordingly, consistently producing high quality work even when meeting tight timescales.
- Able to support the client experience to develop relationships, thinking broadly and commercially to continually improve service delivery.
- Committed to being part of a supportive, inclusive and collaborative firm culture.
- Able to keep up to date with legal and procedural developments and collaboratively share knowledge with the team
- Ability to build internal relationships and understand the expertise across the firm so to help deliver an excellent client service.
- Good knowledge and confident use of Microsoft office (including Excel, Word, PowerPoint and Outlook) and ideally previous experience of working with a case management system.
Diversity, equity, inclusion and belonging
We are problem solvers. Whether in front of clients or behind the scenes. To solve problems creatively for clients, we need diverse collaborative thinking; drawing on different experiences, backgrounds and perspectives. That means that everyone who either applies to, or works for, the firm is treated equitably. We believe in removing barriers to equal access not least because our people define us and define what we do. If you need support and adjustments to do your best work, whether that\’s during the recruitment process or throughout your time at RPC, we\’re here to help.
Flexible working that supports your commitments outside of work is an important part of our culture and, where possible, we will support this across all roles. Please get in touch with our recruitment team if you have any questions about our hybrid working approach or flexible working policy.
Seniority level
-
Seniority level
Not Applicable
Employment type
-
Employment type
Full-time
Job function
-
Job function
Legal
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Industries
Law Practice and Insurance
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Technical Claims Handler employer: RPC
Contact Detail:
RPC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Claims Handler
✨Tip Number 1
Familiarise yourself with the specific types of professional indemnity claims that RPC handles. Understanding the nuances of these claims will not only help you in interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network with current or former employees of RPC, especially those in the claims department. They can provide valuable insights into the company culture and expectations, which can be beneficial during your application process.
✨Tip Number 3
Stay updated on recent developments in insurance law and claims handling. Being knowledgeable about current trends and changes in legislation will show your commitment to the field and readiness for the role.
✨Tip Number 4
Prepare to discuss your experience with case management systems and Microsoft Office tools during the interview. Highlighting your technical skills will reassure the hiring team of your capability to handle the responsibilities of the role effectively.
We think you need these skills to ace Technical Claims Handler
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Technical Claims Handler. Familiarise yourself with the key aspects of the role, such as managing professional indemnity claims and ensuring compliance with delegated authority principles.
Tailor Your CV: Customise your CV to highlight relevant experience and skills that align with the job description. Emphasise your technical claims knowledge, ability to manage workloads efficiently, and any experience with case management systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the role and the firm. Mention specific examples of how your background and skills make you a great fit for the Technical Claims Handler position, and express your commitment to delivering excellent customer service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail, which is crucial in the claims handling process.
How to prepare for a job interview at RPC
✨Understand the Role Thoroughly
Before your interview, make sure you have a solid grasp of what a Technical Claims Handler does. Familiarise yourself with the key responsibilities mentioned in the job description, such as managing professional indemnity claims and understanding delegated authority principles.
✨Prepare for Scenario-Based Questions
Expect to be asked how you would handle specific claims scenarios. Think about past experiences where you've had to investigate claims or negotiate settlements, and be ready to discuss your thought process and decision-making strategies.
✨Showcase Your Technical Knowledge
Demonstrate your expertise in technical claims knowledge and relevant legislation during the interview. Be prepared to discuss compliance issues and how you stay updated with legal developments that impact the insurance industry.
✨Emphasise Relationship Building Skills
Since the role involves maintaining effective working relationships with clients and suppliers, highlight your interpersonal skills. Share examples of how you've successfully built rapport and delivered excellent customer service in previous roles.
