At a Glance
- Tasks: Support the Claims Handling team with administrative tasks and ensure efficient operations.
- Company: Join RPC, an inclusive employer committed to diversity and collaboration.
- Benefits: Gain Level 3 accreditation, flexible working, and a supportive work environment.
- Other info: Opportunities for career growth and a vibrant team culture await you.
- Why this job: Kickstart your career in a dynamic role with real impact in the insurance sector.
- Qualifications: Minimum 6 GCSEs including Maths and English; strong communication and organisational skills.
The predicted salary is between 19350 - 23650 £ per year.
This job is with RPC, an inclusive employer and a member of my Gwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.
Role overview
The team
The Claims Handling Department provides an outsourced managed claims service for leading professional indemnity insurers. The team adjusts claims made against professionals on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution. Our Claims Handling
Department provides significant value to the wider RPC law firm through the provision of referrals and is an important aspect of the firm's insurance business and future strategy.
The team is based in RPC's Bristol office at Bridgewater House. This role will be based in Bristol.
The role
We have an opportunity for a Claims Handling Administration
Apprentice to join a growing team on an 18-month fixed term contract.
Working with the Claims Handling
Administration Manager, Team Leaders, and other team members, you will be responsible for a technical and efficient administration support service to the Claims Handling department.
We are working in partnership with Damar
Training, who will provide the formal education elements as part of the qualification of this apprenticeship. Successful completion of the apprenticeship would result in the apprentice receiving Level 3 accreditation in Business Administration. At this stage, we envisage there will be opportunities to work in the Claims Handling team as an Administrator following an initial 18-month fixed term contract whilst the apprenticeship is undertaken.
The main responsibilities will be assisting team members with administrative tasks including:
- Opening new matters and inputting data into the claims management system.
- Sending acknowledgements.
- Carrying out conflict searches.
- Assisting with diary management.
- Ensuring that all basic administrative tasks are completed accurately and timely, i. e. filing, scanning, making/receiving telephone calls, dealing with enquiries etc.
- Dealing with financial matters for example, arranging and processing payments, dealing with billing and accounts queries, recording and updating financial information etc.
- Capturing and collating required management information (MI) for performance management, client reporting, service level agreements
(SLA's) etc.
- Liaising with insurers and brokers to request full policy information.
- Ensuring policies, proposal forms and schedules are properly filed.
- Management of centralised mailboxes.
Providing excellent customer service at all times.
- Knowledge, skills and experience
- Minimum 6 GCSE grades A-C or 9-4 including Maths and English.
- Keen attention to detail.
- Organised and efficient.
- Hardworking, enthusiastic, and motivated.
- Good written and verbal communication skills.
- Committed to turn a hand to whatever tasks are needed to meet the team's aims.
- Knowledge and use of Microsoft Office (including Excel, Word,
Power Point, and Outlook).
- Committed to being part of a supportive, inclusive and collaborative firm culture.
- Diversity, equity, inclusion and belonging
We are problem solvers. Whether in front of clients or behind the scenes. To solve problems creatively for clients, we need diverse collaborative thinking; drawing on different experiences, backgrounds and perspectives. That means that everyone who either applies to, or works for, the firm is treated equitably. We believe in removing barriers to equal access not least because our people define us and define what we do. If you need support and adjustments to do your best work, whether that's during the recruitment process or throughout your time at RPC, we're here to help.
Flexible working that supports your commitments outside of work is an important part of our culture and, where possible, we will support this across all roles. Please get in touch with our recruitment team if you have any questions about our hybrid working approach or flexible working policy.
#RPCHP
Claims Handling Administrator Apprentice (18 Month FTC) employer: RPC
RPC is an exceptional employer that prioritises inclusivity and employee development, offering a supportive work culture in its Bristol office. As a Claims Handling Administrator Apprentice, you will benefit from a structured apprenticeship programme in partnership with Damar Training, leading to a Level 3 accreditation in Business Administration, while also enjoying flexible working arrangements that accommodate your personal commitments. Join a collaborative team where diverse perspectives are valued, and opportunities for growth within the firm are abundant.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handling Administrator Apprentice (18 Month FTC)
✨Get Savvy with Industry Events
Look out for local insurance industry events and workshops. These are fantastic places to meet professionals, learn about the latest trends, and even bag yourself some insider tips. Plus, getting face-to-face time with potential employers like RPC can really give you an edge.
✨Engage with Professional Bodies
Join organisations like the Chartered Insurance Institute (CII). They often have resources for apprentices and can connect you with mentors in the insurance field. Making connections through these bodies could lead to great opportunities at companies like RPC.
✨Utilise Your Network
Don’t underestimate the power of your university or local career services. They often have partnerships with companies looking for apprentices. Tap into their resources—attend career fairs and book in for mock interviews to make a strong impression.
✨Apply Directly on Our Website
When you're ready to take the plunge, head straight to our website to apply for the apprenticeship at RPC. It’s often a great way to get noticed and shows you’re genuinely interested in being part of the team.
We think you need these skills to ace Claims Handling Administrator Apprentice (18 Month FTC)
Some tips for your application 🫡
Show Your Passion for Insurance:In your cover letter, let your enthusiasm shine through! Explain why you want to dive into the insurance industry, and mention any relevant experiences, like coursework or part-time jobs. This is your chance to show how keen you are to learn and grow in the field, so don’t hold back!
Highlight Key Skills and Qualifications:Make sure to include any qualifications that are relevant to insurance, such as maths or business studies. Showcase skills like attention to detail and analytical thinking in your CV. These are golden in the insurance sector and will help you stand out as a promising candidate for an apprenticeship at RPC.
Emphasise Your Learning Potential:As this is an apprenticeship, employers are keen to know your willingness to learn. Include specifics about how you adapt quickly and your previous learning experiences—be it tackling challenging subjects in school or taking part in relevant workshops. Let them know we’re ready to put our learning cap on!
Format Your CV for Clarity:Keep your CV concise and organised! Use bullet points to highlight your relevant experiences and ensure there's a clear structure. This will make it easy for the hiring team at RPC to spot the important info. And remember, don’t forget to apply through our website for the best chance of getting noticed.
How to prepare for a job interview at RPC
✨Get to Grips with Insurance Basics
Make sure you brush up on the fundamental concepts of insurance, like risk assessment and types of policies. Since you’re applying for an apprenticeship, showing genuine passion and knowledge of these basics can really set you apart, especially with questions around how you would handle scenarios in policy recommendations.
✨Know Your Numbers
Expect to get grilled on some basic calculations or case studies where you’ll need to evaluate risks and premiums. Practising these numerical skills will help, so perhaps look into common insurance scenarios and practice these calculations beforehand—confidence in your numbers can leave a solid impression!
✨Show Off Your People Skills
Insurance is all about relationships, so be ready to talk about times you've had to work in teams or communicate with clients. Think of examples from school projects or part-time jobs where you had to explain something complex clearly. This insight into your interpersonal skills can be crucial for an apprenticeship role at RPC.
✨Be Ready for Scenario Questions
During the interview, you might face real-life scenarios to gauge your decision-making process. Take a moment to think through your answers, using the STAR method (Situation, Task, Action, Result) to structure your responses. This will clearly demonstrate your thought process and how you approach challenges in the insurance field!
