Claims Handling Administrator

This job is with RPC, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community.

Role overview

The Claims Handling Department provides an outsourced managed claims service for leading professional indemnity insurers. The team adjusts claims made against professionals on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution. Our Claims Handling Department provides significant value to the wider RPC law firm through the provision of referrals and is an important aspect of the firm's insurance business and future strategy. The desire is to build the team and proactively expand the scope of its fixed fee work across claims handling schemes and books of defendant professional indemnity work, by obtaining new business and contracts, whilst also consolidating and strengthening the relationships with our existing clients. The team is based in RPC's Bristol office where this role is based. Travel to the London office may be required from time to time.

The role

As a Claims Handling Administrator, you will report to the Claims Handling Administration Manager and work closely with Team Leaders and other team members to ensure a technical and efficient delivery of service. Collectively, you will be responsible for building and shaping the team for the future, embedding principles of efficient working, and establishing the culture, values and behaviours that make for a supportive and collaborative working environment. In addition to providing excellent customer service at all times, you can expect to:

• Provide comprehensive administrative support to the Claims Handling department.
• Undertake administrative activities as required, including but not limited to: opening new matters and inputting data into the claims management system, sending acknowledgements, conducting conflict searches, assisting with diary management, providing management information (reports) and ensuring that all basic administrative tasks are completed accurately and timely, i.e. filing, scanning, making/receiving telephone calls, dealing with enquiries etc.
• Deal with financial matters, for example arranging and processing payments, handling billing and accounts queries, recording and updating financial information etc.
• Ensure integrity of MI.
• Liaise with insurers and brokers to request full policy information.
• Ensure policies, proposal forms and schedules are properly filed.
• Support the creation and maintenance of a claims handling guide for each scheme.
• Manage shared mailboxes.
• Support the creation and maintenance of a suitable reporting system for the department.
• Manage files, ensuring compliance with external client SLA's and closing files.
• Produce claims prints to Brokers/Insureds.
• Understand the SLA's and KPI's of the department and ensure adherence to these standards.

Knowledge, skills and experience

You will have previous experience working in a similar, administrative role. Able to respond to change in a positive and resilient manner, consistently producing high quality work even when under tight timescales. Able to build internal relationships and understand the expertise across the firm so to help deliver an excellent client service. Have a commercial, committed, and proactive approach, including responding in a timely manner to meet clients' needs and deadlines. Able to interact with clients, intermediaries, and suppliers to build effective, collaborative working relationships based on trust. Committed to being part of a supportive, inclusive, and collaborative firm culture. Working knowledge of MS Excel (or similar) and experience of having developed and maintained databases. Accurate in data inputting. Educated to GCSE level or equivalent with minimum C grade in Maths and English.

Diversity, equity, inclusion and belonging

We are problem solvers. Whether in front of clients or behind the scenes. To solve problems creatively for clients, we need diverse collaborative thinking; drawing on different experiences, backgrounds and perspectives. That means that everyone who either applies to, or works for, the firm is treated equitably. We believe in removing barriers to equal access not least because our people define us and define what we do. If you need support and adjustments to do your best work, whether that's during the recruitment process or throughout your time at RPC, we're here to help. Flexible working that supports your commitments outside of work is an important part of our culture and, where possible, we will support this across all roles. Please get in touch with our recruitment team if you have any questions about our hybrid working approach or flexible working policy.