At a Glance
- Tasks: Support the Claims Handling team with administration and customer service tasks.
- Company: Join a dynamic law firm focused on innovative claims management.
- Benefits: Gain Level 3 accreditation, flexible working, and a supportive culture.
- Other info: Opportunities for growth and a varied legal career await you.
- Why this job: Kickstart your career in a collaborative environment with real impact.
- Qualifications: 6 GCSEs including Maths and English; strong communication skills.
The predicted salary is between 18000 - 25000 € per year.
We have an opportunity for a Claims Handling Administration Apprentice to join a growing team that handles claims made against professionals on an outsourced basis. Working with the Claims Handling Administration Manager, Team Leaders, and other team members, you will be responsible for a technical and efficient administration support service to the Claims Handling department. Collectively, you will be responsible for building and shaping the team for the future, embedding principles of lean and efficient working, and establishing the culture, values and behaviours that make for an attractive and varied legal career.
We are working in partnership with Damar Training, who will provide the formal education elements as part of the qualification of this apprenticeship. Successful completion of the apprenticeship would result in the apprentice receiving Level 3 accreditation in Business Administration. At this stage, we envisage there will be opportunities to work in the Claims Handling team as an Administrator following an initial 18-month fixed term contract whilst the apprenticeship is undertaken.
Responsibilities
- Opening new matters and inputting data into the claims management system
- Sending acknowledgements
- Carrying out conflict searches
- Assisting with diary management
- Ensuring that all basic administrative tasks are completed accurately and timely, i.e. filing, scanning, making/receiving telephone calls, dealing with enquiries etc.
- Dealing with financial matters for example, arranging and processing payments, dealing with billing and accounts queries, recording and updating financial information etc.
- Capturing and collating required management information (MI) for performance management, client reporting, service level agreements (SLA's) etc.
- Liaising with insurers and brokers to request full policy information
- Ensuring policies, proposal forms and schedules are properly filed
- Management of centralised mailboxes
- Providing excellent customer service at all times
Qualifications
- Minimum 6 GCSE grades A-C or 9-4 including Maths and English
- Keen attention to detail
- Organised and efficient
- Hardworking, enthusiastic, and motivated
- Good written and verbal communication skills
- Committed to turn a hand to whatever tasks are needed to meet the team's aims
- Knowledge and use of Microsoft Office (including Excel, Word, PowerPoint, and Outlook)
- Committed to being part of a supportive, inclusive and collaborative firm culture
The Claims Handling Department provides an outsourced managed claims service for leading professional indemnity insurers. The team adjusts claims made against professionals on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution. Our Claims Handling Department provides significant value to the wider RPC law firm through the provision of referrals and is an important aspect of the firm's insurance business and future strategy. The team is based in RPC's Bristol office at Bridgewater House. This role will be based in Bristol.
We are problem solvers. Whether in front of clients or behind the scenes. To solve problems creatively for clients, we need diverse collaborative thinking; drawing on different experiences, backgrounds and perspectives. That means that everyone who either applies to, or works for, the firm is treated equitably. We believe in removing barriers to equal access not least because our people define us and define what we do. If you need support and adjustments to do your best work, whether that's during the recruitment process or throughout your time at RPC, we're here to help. Flexible working that supports your commitments outside of work is an important part of our culture and, where possible, we will support this across all roles. Please get in touch with our recruitment team if you have any questions about our hybrid working approach or flexible working policy.
Claims Handling Administration Apprentice employer: RPC
RPC is an excellent employer that fosters a supportive and inclusive work culture, making it an ideal place for aspiring professionals. As a Claims Handling Administration Apprentice in our Bristol office, you will benefit from a structured apprenticeship programme with Damar Training, gaining valuable qualifications while working alongside experienced team members. Our commitment to flexible working arrangements and employee growth opportunities ensures that you can thrive both personally and professionally in a dynamic legal environment.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Handling Administration Apprentice
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and role. Understand their values and how you can contribute to their team. Practise common interview questions and think about how your skills fit the Claims Handling Administration role.
✨Tip Number 3
Showcase your enthusiasm! During interviews, let your passion for the role shine through. Talk about why you’re excited about claims handling and how you can help the team succeed.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining our awesome team at RPC.
We think you need these skills to ace Claims Handling Administration Apprentice
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Claims Handling Administration Apprentice role. Highlight your relevant skills, like attention to detail and organisation, and show us how you can contribute to our team.
Show Your Enthusiasm:We love seeing candidates who are genuinely excited about the opportunity! Let your passion for the role shine through in your application. Share why you're interested in claims handling and how it fits into your career goals.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. We want to see your communication skills, so make sure your writing is easy to read and understand.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at RPC
✨Know Your Stuff
Before the interview, make sure you understand the basics of claims handling and administration. Familiarise yourself with common terms and processes in the industry. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Show Off Your Organisational Skills
Since this role requires a keen attention to detail and strong organisational skills, be prepared to discuss how you've managed tasks or projects in the past. Bring examples that highlight your ability to stay organised and efficient, especially when juggling multiple responsibilities.
✨Practice Your Communication
Good written and verbal communication is key in this role. Practice explaining complex ideas simply and clearly. You might even want to prepare a few questions to ask the interviewers about their team culture or the challenges they face, which shows you're engaged and ready to contribute.
✨Embrace the Team Spirit
This position is all about collaboration, so be ready to demonstrate your teamwork skills. Share experiences where you've worked well in a team, highlighting how you contributed to achieving a common goal. This will show that you’re not just a lone wolf but someone who thrives in a supportive environment.
