Claims Handler

The Claims Handling Department provides an outsourced managed claims service for leading professional indemnity insurers. The team adjusts claims made against professionals on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution. Our Claims Handling Department provides significant value to the wider RPC law firm through the provision of referrals and is an important aspect of the firm’s insurance business and future strategy.

We have an opportunity for a Claims Handler to join a growing team that handles claims made against professionals on an outsourced basis. Working with the Head of Claims and other team members, you will be responsible for a technical and efficient delivery of service. You can expect to run a caseload where you will review and investigate cover, assist insured professionals, respond to claims and report to insurers where necessary, including identifying, investigating, and reporting potential issues.

In addition, you can expect to:

• Assist insureds to respond appropriately to complaints and claims, investigating externally where appropriate and considering at an early stage the merits and value of claims.
• Negotiate settlement of claims within the delegated authority.
• Work efficiently, commercially, and equitably in line with delegated authority.
• Understand the internal SLA’s and KPI’s of the team and ensure adherence to these standards.
• Understand insurer requirements and comply with insurer SLA’s and KPI’s.
• Be responsible for the proactive management of a caseload to avoid unnecessary litigation and ensure effective resolution.
• Maintain and ensure the completeness, accuracy, quality, and integrity of data on the electronic case management system for your caseload.
• Support monthly and ad hoc reporting to insurer clients.
• Ensure a consistent approach to client claims and implement insurers’ reserving policies, so that claims are dealt with fairly and costs are properly controlled, supported by the use of the most appropriate approved external suppliers.
• Identify trends and escalate risk information to the Head of Claims and insurers where appropriate, to help manage the profitability of the work portfolio.
• Take ownership for self-development and keep up to date with changes in the profession, ensuring you are able to provide market-leading solutions.
• Ensure that quality assurance standards are achieved, and procedures followed to agreed standards.

Knowledge, Skills and Experience

You will have a strong grounding in claims including technical knowledge and experience. Ability to build internal relationships and understand the expertise across the firm to help deliver an excellent client service. Having a commercial, committed and proactive approach, including responding in a timely manner to meet clients’ needs and deadlines. Able to interact with clients, intermediaries and suppliers to build effective, collaborative working relationships based on trust. Committed to being part of a supportive, inclusive and collaborative firm culture.

Diversity, equity, inclusion and belonging

We are problem solvers. Whether in front of clients or behind the scenes. To solve problems creatively for clients, we need diverse collaborative thinking; drawing on different experiences, backgrounds and perspectives. That means that everyone who either applies to, or works for, the firm is treated equitably. We believe in removing barriers to equal access not least because our people define us and define what we do. If you need support and adjustments to do your best work, whether that’s during the recruitment process or throughout your time at RPC, we’re here to help. Flexible working that supports your commitments outside of work is an important part of our culture and, where possible, we will support this across all roles. Please get in touch with our recruitment team if you have any questions about our hybrid working approach or flexible working policy.