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For Companies At a Glance
- Tasks: Manage and resolve claims for professionals, ensuring efficient service delivery.
- Company: Join RPC, a leading law firm with a collaborative and inclusive culture.
- Benefits: Enjoy flexible working, competitive salary, and opportunities for personal development.
- Why this job: Make a real impact by helping clients navigate their claims effectively.
- Qualifications: Strong knowledge of claims handling and excellent communication skills.
- Other info: Be part of a diverse team that values creativity and problem-solving.
The predicted salary is between 30000 - 50000 £ per year.
Overview
RPC City Of Bristol, England, United Kingdom
The Claims Handling Department provides an outsourced managed claims service for leading professional indemnity insurers. The team adjusts claims made against professionals on behalf of leading insurers, acting under delegated authority levels for pre-litigated matters from first notification of loss to resolution. Our Claims Handling Department provides significant value to the wider RPC law firm through the provision of referrals and is an important aspect of the firm\’s insurance business and future strategy. The team is based in RPC\’s Bristol office at Bridgewater House. This role will be based in Bristol, and travel to the London office, may be required from time to time.
The role
We have an opportunity for a Claims Handler to join a growing team that handles claims made against professionals on an outsourced basis. Working with the Head of Claims and other team members, you will be responsible for a technical and efficient delivery of service. You can expect to run a caseload where you will review and investigate cover, assist insured professionals, respond to claims and report to Insurers where necessary, including identifying, investigating, and reporting potential issues.
Responsibilities
- Assist Insureds to respond appropriately to complaints and claims, investigating externally where appropriate and considering at an early stage the merits and value of claims.
- Negotiate settlement of claims within the delegated authority. Working efficiently, commercially, and equitably in line with delegated authority.
- Understand the internal SLA\\\’s and KPI\\\’s of the team and ensure adherence to these standards.
- Understand Insurer requirements and comply with Insurer SLA\\\’s and KPI\\\’s.
- Responsible for the proactive management of a caseload to avoid unnecessary litigation and ensure effective resolution.
- Responsible for maintaining and ensuring the completeness, accuracy, quality, and integrity of data on the electronic case management system for your caseload.
- Supporting monthly and ad hoc reporting to Insurer clients.
- Ensure a consistent approach to client claims and implementing Insurers\\\’ reserving policies, so that claims are dealt with fairly and costs are properly controlled, supported by the use of the most appropriate approved external suppliers.
- Identify trends and escalating risk information to the Head of Claims and Insurers where appropriate, to help manage the profitability of the work portfolio.
- Take ownership for self-development and keep up to date with changes in the profession, ensuring you are able to provide market leading solutions.
- Ensure that quality assurance standards are achieved, and procedures followed to agreed standards.
Knowledge, skills and experience
- You will have a strong grounding in claims including technical knowledge and experience.
- Ability to build internal relationships and understand the expertise across the firm so to help deliver an excellent client service.
- Having a commercial, committed and proactive approach, including responding in a timely manner to meet clients\\\’ needs and deadlines.
- Able to interact with clients, intermediaries and suppliers to build effective, collaborative working relationships based on trust.
- Committed to being part of a supportive, inclusive and collaborative firm culture.
Diversity, equity, inclusion and belonging
We are problem solvers. Whether in front of clients or behind the scenes. To solve problems creatively for clients, we need diverse collaborative thinking; drawing on different experiences, backgrounds and perspectives. That means that everyone who either applies to, or works for, the firm is treated equitably. We believe in removing barriers to equal access not least because our people define us and define what we do. If you need support and adjustments to do your best work, whether that\\\’s during the recruitment process or throughout your time at RPC, we\\\’re here to help.
Flexible working that supports your commitments outside of work is an important part of our culture and, where possible, we will support this across all roles. Please get in touch with our recruitment team if you have any questions about our hybrid working approach or flexible working policy.
Employment details
- Employment type: Full-time
- Job function: Legal
- Industries: Law Practice
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Claims Handler employer: RPC
Contact Detail:
RPC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Claims Handler
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and understanding their values. Tailor your responses to show how your skills align with their needs, especially in claims handling and client service.
✨Tip Number 3
Practice your negotiation skills! As a Claims Handler, you'll need to negotiate settlements effectively. Role-play with a friend or use online resources to sharpen your techniques before the big day.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining our team.
We think you need these skills to ace Claims Handler
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Claims Handler role. Highlight your relevant experience in claims handling and any technical knowledge you have. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about claims handling and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We’re all about creative problem-solving here at StudySmarter, so let us know how you’ve made a difference!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the info you need about the role and our culture there!
How to prepare for a job interview at RPC
✨Know Your Claims Inside Out
Make sure you brush up on your claims knowledge before the interview. Understand the types of claims you'll be handling and be ready to discuss how you would approach different scenarios. This shows you're not just familiar with the role, but that you're genuinely interested in it.
✨Demonstrate Your Negotiation Skills
Since negotiating settlements is a key part of the job, prepare examples from your past experiences where you've successfully negotiated outcomes. Be specific about the strategies you used and the results you achieved. This will highlight your ability to handle claims effectively.
✨Familiarise Yourself with SLAs and KPIs
Understanding the internal SLAs and KPIs is crucial for this role. Before the interview, research what these might look like in a claims handling context. Being able to discuss how you would ensure adherence to these standards will impress your interviewers.
✨Show Your Team Spirit
This role requires collaboration with various stakeholders. Be prepared to talk about how you've built relationships in previous roles and how you plan to work with the team at RPC. Highlighting your commitment to a supportive and inclusive culture will resonate well with the firm's values.
