Claims Handler/ Paralegal - Property & Casualty in Bristol

The Property & Casualty (P&C) team is part of the firm's Insurance Group and has a well‑established client base, acting for the vast majority of household and commercial property insurers in the market, as well as some large insureds and cover holders. The team handles a wide variety of claims arising out of property damage, including fire, water, subsidence, construction and impact damage.

ROLE OVERVIEW

The role involves running a small case load of subrogated recovery matters and assisting on higher value subrogated recovery matters on behalf of a range of insurers. The successful candidate will have the opportunity to run a property recovery claim from first instruction through the pre‑action stage and into proceedings when necessary. A familiarity with Civil Procedure Rules is therefore necessary. The work will be varied, interesting and challenging, and you will be given autonomy to stamp your own mark on the files; there will be the opportunity to work on matters varying in value from £10,000 to millions of pounds. You will also get involved with business development and client initiatives, where appropriate.

IN ADDITION, YOU CAN EXPECT TO

• Manage a large caseload of Property Insurance claims.
• Deliver a high quality and timely output to clients, ensuring high levels of client service and alignment with agreed working practices and client service level agreements.
• Capture and collate required Management Information in accordance with agreed practice for clients.
• Contribute to the development and improvement of the team's service, support, processes and procedures.

KNOWLEDGE, SKILLS AND EXPERIENCE

• Claims handling and/or paralegal experience.
• Litigation experience and a familiarity with Civil Procedure Rules.
• Experience in insurance is desirable but not essential.
• An ability to build internal relationships and understand the expertise across the firm so to help deliver an excellent client service.
• A commercial, committed and proactive approach, including responding in a timely manner to meet clients' needs and deadlines.
• A good knowledge of legal procedures.
• Excellent communication skills, both orally and in writing.
• Able to demonstrate good initiative and problem‑solving skills but be conscious of when to consult others.
• Attention to detail with good organisational skills.
• High level of confidentiality and integrity.
• Committed to being part of a supportive, inclusive and collaborative firm culture.
• A good knowledge of Microsoft Office.

DIVERSITY, EQUITY, INCLUSION AND BELONGING

We are problem solvers. Whether in front of clients or behind the scenes, to solve problems creatively for clients we need diverse collaborative thinking; drawing on different experiences, backgrounds and perspectives. That means that everyone who either applies to, or works for, the firm is treated equitably. We believe in removing barriers to equal access— not least because our people define us and define what we do. If you need support and adjustments to do your best work, whether that’s during the recruitment process or throughout your time at RPC, we’re here to help. Flexible working that supports your commitments outside of work is an important part of our culture and, where possible, we will support this across all roles. Please get in touch with our recruitment team if you have any questions about our hybrid working approach or flexible working policy.