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- Tasks: Provide top-notch IT support and troubleshoot complex issues with a chance to lead projects.
- Company: Join a growing IT support business with a focus on customer satisfaction.
- Benefits: Enjoy normal office hours, no on-call duties, and opportunities for career progression.
- Why this job: Make a real impact by solving critical IT challenges and enhancing system performance.
- Qualifications: 5+ years in IT support, expert in Windows and Microsoft 365, strong troubleshooting skills.
- Other info: Dynamic office environment with a focus on teamwork and professional growth.
The predicted salary is between 36000 - 60000 £ per year.
This is a great opportunity to join a growing IT support business, involved right at the heart providing customer support at 3rd line with the flexibility to take ownership of any situation with a real chance of progression with the business.
Key responsibilities
- 3rd Line Support: Perform advanced troubleshooting and provide resolutions for complex IT issues.
- Escalation Management: Act as the highest point of escalation in the Service Desk team to support our Level 1 and Level 2 engineers.
- Incident Management: Manage and resolve high-priority incidents, ensuring minimal downtime and disruption.
- System Administration: Maintain and administer critical IT systems, including servers, networks, storage solutions and applications.
- Project Involvement: Participate in IT projects, providing technical expertise for system upgrades, deployments, migrations and client onboardings.
Office based but normal office hours and no On-Call cover requirements.
Key Requirements:
- Experience: A minimum of 5 years experience in an IT support role, ideally with at least one at a Level 3 position.
- Technical Skills: Expert knowledge of Windows operating systems and Microsoft 365 platforms/applications.
- Highly experienced with Windows server environments (Roles, Active Directory, Group Policy etc).
- Detailed understanding of common IT hardware and devices, including internal components.
- Solid understanding of TCP/IP networks and related hardware.
- Solid understanding of VOIP telephony systems.
- Solid understanding of file storage, backup and disaster recovery principles and solutions.
- Highly experienced with virtualisation platforms (Hyper-V, VMware, Proxmox etc).
- Experience with other operating systems for both desktop and mobile (Linux, MacOS, iOS, Android etc.)
- Familiarity with common business applications (Sage, Google Workspace, Zoom, various printing solutions etc.)
- Keen awareness of key Cyber-Security principles.
- Extremely strong technical troubleshooting and problem-solving abilities.
3rd Line Support Engineer in Leeds employer: RP SEARCH LTD
Contact Detail:
RP SEARCH LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer in Leeds
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in 3rd line support. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance, demonstrate your technical expertise during interviews. Bring examples of complex issues you've resolved and how you managed high-priority incidents.
✨Tip Number 3
Be proactive! If you see a job that fits your skills on our website, don’t hesitate to apply. Tailor your approach to highlight your experience with Windows server environments and troubleshooting.
✨Tip Number 4
Stay updated! Keep learning about the latest trends in IT support and cyber-security. Mentioning recent projects or technologies in your conversations can really impress potential employers.
We think you need these skills to ace 3rd Line Support Engineer in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 3rd Line Support Engineer role. Highlight your experience with Windows operating systems, Microsoft 365, and any relevant technical skills that match the job description. We want to see how your background fits with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your experience makes you the perfect fit for our team. Don’t forget to mention your problem-solving skills and any specific projects you've worked on that relate to the role.
Showcase Your Technical Skills: In your application, be sure to showcase your technical expertise. Mention your experience with virtualisation platforms, TCP/IP networks, and any other relevant technologies. We love seeing candidates who can demonstrate their knowledge and hands-on experience!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it helps us keep track of your application better!
How to prepare for a job interview at RP SEARCH LTD
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows operating systems and Microsoft 365. Be ready to discuss your experience with troubleshooting complex IT issues and managing high-priority incidents.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled tough problems in the past. Think about specific incidents where you acted as the escalation point and how you resolved them. This will demonstrate your ability to take ownership and lead in challenging situations.
✨Familiarise Yourself with the Company
Do a bit of research on the company’s culture and values. Understanding their approach to customer support and IT projects can help you align your answers with what they’re looking for, showing that you’re a great fit for their team.
✨Ask Insightful Questions
Prepare some thoughtful questions to ask at the end of the interview. Inquire about their current IT projects or how they handle escalations. This shows your genuine interest in the role and helps you gauge if the company is the right place for you.