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For Companies At a Glance
- Tasks: Provide advanced IT support and troubleshoot complex issues while managing high-priority incidents.
- Company: Join a growing IT support business with a focus on customer satisfaction.
- Benefits: Flexible shifts, remote work options, and opportunities for career progression.
- Why this job: Take ownership of challenges and make a real impact in a dynamic environment.
- Qualifications: 5+ years in IT support, expert knowledge of Windows and Microsoft 365.
- Other info: Be part of a supportive team with a chance to work on exciting projects.
The predicted salary is between 36000 - 60000 £ per year.
This is a great opportunity to join a growing IT support business, involved right at the heart providing customer support at 3rd line with the flexibility to take ownership of any situation with a real chance of progression with the business.
Key responsibilities
- 3rd Line Support: Perform advanced troubleshooting and provide resolutions for complex IT issues.
- Escalation Management: Act as the highest point of escalation in the Service Desk team to support our Level 1 and Level 2 engineers.
- Incident Management: Manage and resolve high-priority incidents, ensuring minimal downtime and disruption.
- System Administration: Maintain and administer critical IT systems, including servers, networks, storage solutions and applications.
- Project Involvement: Participate in IT projects, providing technical expertise for system upgrades, deployments, migrations and client onboardings.
- Shift Working: Work as part of a weekly shift rotation, alternating between an early shift (07:00-16:00) and a late shift (10:00-19:00) with a 1-hour lunch break and the option for remote working.
- On-Call Cover: Provide escalation assistance to engineers covering our 24/7 emergency support service, as part of a weekly on-call rota (currently 1 in every 5 weeks).
Key Requirements:
- Experience: A minimum of 5 years experience in an IT support role, ideally with at least one at a Level 3 position.
- Technical Skills: Expert knowledge of Windows operating systems and Microsoft 365 platforms/applications.
- Highly experienced with Windows server environments (Roles, Active Directory, Group Policy etc).
- Detailed understanding of common IT hardware and devices, including internal components.
- Solid understanding of TCP/IP networks and related hardware.
- Solid understanding of VOIP telephony systems.
- Solid understanding of file storage, backup and disaster recovery principles and solutions.
- Highly experienced with virtualisation platforms (Hyper-V, VMware, Proxmox etc).
- Experience with other operating systems for both desktop and mobile (Linux, MacOS, iOS, Android etc.)
- Familiarity with common business applications (Sage, Google Workspace, Zoom, various printing solutions etc.)
- Keen awareness of key Cyber-Security principles.
- Extremely strong technical troubleshooting and problem-solving abilities.
3rd Line Support Engineer in Hull employer: RP SEARCH LTD
Contact Detail:
RP SEARCH LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 3rd Line Support Engineer in Hull
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world, especially those who work in support roles. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a networking event or an interview, be ready to discuss specific examples of how you've tackled complex IT issues. Real-life stories make you memorable!
✨Tip Number 3
Don’t shy away from asking questions during interviews. It shows you're engaged and genuinely interested in the role. Plus, it gives you a chance to assess if the company is the right fit for you.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are keen on joining us. It’s a great way to stand out and show your enthusiasm for the role.
We think you need these skills to ace 3rd Line Support Engineer in Hull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the 3rd Line Support Engineer role. Highlight your experience with Windows operating systems, Microsoft 365, and any relevant technical skills that match the job description. We want to see how you can bring your expertise to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your background makes you a perfect fit for this position. Don’t forget to mention your problem-solving skills and any experience with incident management.
Show Off Your Technical Skills: In your application, be sure to showcase your technical skills clearly. Mention your experience with virtualisation platforms, TCP/IP networks, and any other relevant technologies. We love seeing candidates who are confident in their abilities and ready to tackle complex issues!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at RP SEARCH LTD
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows operating systems and Microsoft 365. Be ready to discuss your experience with troubleshooting complex IT issues and managing high-priority incidents, as these will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've resolved challenging IT problems in the past. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your strong troubleshooting abilities and how you’ve taken ownership of situations.
✨Understand the Company Culture
Research the company’s values and work culture. Being able to demonstrate that you align with their mission and can thrive in a shift-working environment will show that you’re not just a technical fit but a cultural one too.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team dynamics. Inquire about the types of projects you might be involved in or how the team handles escalations. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
