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For Companies At a Glance
- Tasks: Support customers with technical queries and manage returns effectively.
- Company: Leading supplier of innovative products, including drinks machines.
- Benefits: Competitive salary, annual bonus, pension, and training opportunities.
- Why this job: Join a growing team and make a real difference in customer support.
- Qualifications: Strong communication skills and basic knowledge of electrics and hydraulics.
- Other info: Full-time role with potential for flexible hours and career development.
The predicted salary is between 30000 - 42000 £ per year.
About the company
Our client is a leading supplier of products, including, amongst other sectors, drinks machines and parts. The business is growing, and we are looking for a skilled Technical Support Administrator to join their team.
Job Overview
Be instrumental in supporting their customer service team by communicating with customers, providing technical support, and acting as a liaison between their purchasing, parts and customer service departments as well as hands on checking of returns. Support the overall development and growth of the spare parts category.
Key Responsibilities:
- Manning the telephone lines in Customer Service.
- Support the team by identifying requirements for customers.
- Testing of returned parts to diagnose issues.
- Evaluate solutions and communicate them back to the customer and wider team.
Necessary skills to do your job:
- Excellent verbal and written communication skills.
- Ability to multi-task priorities and manage time effectively.
- Some knowledge of electrics and hydraulics to enable testing - it is not necessary to have knowledge specifically of these products, just in a general sense.
- Proficient in Microsoft Office (Outlook, Word, Excel).
What’s on offer:
- Full-time position with standard office hours (Monday to Friday, 9:00 AM - 5:00 PM), with potential flexibility in the future.
- Training and development opportunities.
- Salary and an annual bonus (typically 5-10% paid in April).
- Pension.
Job Types: Full-time, Permanent
Benefits:
- Company pension.
- Free parking.
- On-site parking.
Work Location: In person.
Technical Customer Support in Bristol employer: RP SEARCH LTD
Contact Detail:
RP SEARCH LTD Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Support in Bristol
✨Tip Number 1
Make sure you know the company inside out! Research their products, especially the drinks machines and parts they supply. This will help you stand out during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your communication skills! Since you'll be manning the phone lines and liaising with customers, being clear and confident is key. Try role-playing common customer scenarios with a friend to get comfortable.
✨Tip Number 3
Brush up on your technical knowledge! While you don’t need to be an expert in electrics and hydraulics, having a basic understanding will help you diagnose issues effectively. Consider watching some online tutorials or reading up on the basics.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Technical Customer Support in Bristol
Some tips for your application 🫡
Show Off Your Communication Skills: Since this role is all about supporting customers, make sure your written application highlights your excellent verbal and written communication skills. Use clear and concise language to demonstrate how you can effectively communicate technical information.
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Technical Customer Support role. Mention any relevant experience or skills that align with the job description, especially your ability to multi-task and manage time effectively.
Highlight Your Technical Know-How: Even if you don’t have specific knowledge of electrics and hydraulics, it’s important to show that you have a general understanding of technical concepts. Include any relevant experience or training that demonstrates your ability to learn and adapt in a technical environment.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at RP SEARCH LTD
✨Know Your Tech Basics
Brush up on your general knowledge of electrics and hydraulics. Even if you’re not an expert, having a basic understanding will help you answer technical questions confidently and show that you're eager to learn.
✨Practice Your Communication Skills
Since excellent verbal and written communication is key for this role, practice explaining technical concepts in simple terms. You might even want to role-play with a friend to get comfortable with potential customer scenarios.
✨Familiarise Yourself with Microsoft Office
Make sure you’re proficient in Outlook, Word, and Excel. Consider doing a quick refresher course or tutorial online to brush up on any features you might not be familiar with, as these tools will be essential in your day-to-day tasks.
✨Prepare Questions for Them
Think of insightful questions to ask during the interview. This shows your interest in the company and the role. You could ask about their training programmes or how they measure success in the Technical Support team.