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- Tasks: Join us as a Network Support Engineer, providing 2nd line support and managing infrastructure projects.
- Company: Be part of a dynamic team in Bournville, focused on innovative network solutions.
- Benefits: Enjoy a competitive daily rate, hybrid work options, and opportunities for professional growth.
- Why this job: This role offers hands-on experience, collaboration with project managers, and a chance to make an impact.
- Qualifications: Technical skills in network support and troubleshooting are essential; experience with LAN/WAN is a plus.
- Other info: Minimum 2 days in-office required, with flexibility based on project needs.
The predicted salary is between 75000 - 90000 £ per year.
Rate: £375-£400 per day Inside IR35
Duration: 9-12 months initially, open to extend
Location: Bournville (minimum 2 days per week in-office; occasional 3–4 days with prior agreement for project delivery IF required)
Summary: We are looking for a technically skilled and dependable Network Support Engineer to join our team, providing strong 2nd line support and helping to deliver critical infrastructure projects in collaboration with project managers and on-site teams.
Key Responsibilities:
- Provide 2nd line network support, troubleshooting incidents, changes, and service requests across LAN/WAN infrastructure.
- Collaborate with project managers to plan, coordinate, and execute infrastructure projects, including LAN refreshes, UPS replacements, and smart PDU deployments.
- Deliver structured remote support by guiding on-site engineers step-by-step through implementation tasks, ensuring accuracy and adherence to technical standards.
- Take ownership of assigned project deliverables, ensuring timelines, quality, and documentation requirements are met.
- Perform hands-on configuration and troubleshooting of switches, routers, PDUs, and OOB devices as required.
- Document changes and configurations clearly, maintaining up-to-date network diagrams and records.
- Proactively identify risks or issues during deployment and escalate appropriately with clear technical input.
- Work in a hybrid capacity, with a regular presence at the Bournville office (minimum 2 days/week) and occasional flexibility for more days if/when project delivery demands.
- Contribute to process improvement, sharing feedback and refining implementation standards based on field experience.
- Maintain clear communication across internal teams, vendors, and contractors to ensure successful, standards-driven execution.
Network Support Engineer employer: RP International
Contact Detail:
RP International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Network Support Engineer
✨Tip Number 1
Familiarise yourself with the specific technologies and tools mentioned in the job description, such as LAN/WAN infrastructure, switches, routers, and PDUs. This knowledge will not only help you during interviews but also demonstrate your genuine interest in the role.
✨Tip Number 2
Network Support Engineers often need to collaborate with project managers and on-site teams. Brush up on your communication and teamwork skills, and be prepared to discuss examples of how you've successfully worked in a team environment or coordinated projects in the past.
✨Tip Number 3
Since this role involves troubleshooting and providing support, consider preparing for practical scenarios or case studies that may come up during the interview. Think about how you would approach common network issues and be ready to explain your thought process.
✨Tip Number 4
Given the hybrid working model, be ready to discuss your flexibility and how you can manage your time effectively between remote work and being in the office. Highlight any previous experience you have with hybrid roles or managing tasks in a flexible environment.
We think you need these skills to ace Network Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in network support and project coordination. Emphasise your skills in troubleshooting LAN/WAN infrastructure and any hands-on experience with switches, routers, and PDUs.
Craft a Strong Cover Letter: In your cover letter, explain why you are a great fit for the Network Support Engineer role. Mention specific projects you've worked on that align with the responsibilities listed in the job description, such as managing infrastructure projects or providing 2nd line support.
Showcase Technical Skills: Clearly outline your technical skills related to network support in your application. Include any certifications or training that demonstrate your expertise in network troubleshooting and configuration.
Highlight Communication Abilities: Since the role requires collaboration with project managers and on-site teams, emphasise your communication skills. Provide examples of how you've successfully communicated technical information to non-technical stakeholders in previous roles.
How to prepare for a job interview at RP International
✨Showcase Your Technical Skills
Be prepared to discuss your experience with LAN/WAN infrastructure and provide specific examples of troubleshooting incidents. Highlight any hands-on experience you have with switches, routers, and PDUs, as this will demonstrate your technical proficiency.
✨Demonstrate Project Coordination Experience
Since the role involves collaborating with project managers, be ready to share examples of how you've successfully coordinated or contributed to infrastructure projects in the past. Discuss your approach to planning and executing tasks while ensuring timelines and quality standards are met.
✨Emphasise Communication Skills
Effective communication is key in this role. Prepare to discuss how you maintain clear communication with internal teams, vendors, and contractors. You might want to share instances where your communication skills helped resolve issues or improve project outcomes.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about potential risks or issues that could arise during network deployments and how you would address them. This will show your proactive approach and ability to think on your feet.
