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For Companies At a Glance
- Tasks: Join our team as an ITSM Engineer, managing and optimising ITSM tools like ServiceNow.
- Company: Work with a dynamic client focused on innovative IT solutions.
- Benefits: Enjoy the flexibility of a fully remote role with potential for growth.
- Why this job: Be part of a collaborative culture that values your input and skills in IT service management.
- Qualifications: Strong experience with ITSM tools, scripting, API integrations, and ITIL framework required.
- Other info: This is an initial 6-month contract with opportunities for extension.
The predicted salary is between 36000 - 60000 £ per year.
One of our clients currently seek a ITSM Engineer to join their dynamic team on an initial 6 month contract. This role is fully remote.
Key components:
- Strong experience with ITSM tools (e.g., ServiceNow)
- Proficiency in scripting for automation and customization.
- Familiarity with API integrations and web services (REST/SOAP).
- Solid understanding of ITIL framework and service management principles.
- Experience with CMDB, asset management, and service catalog setup.
- Administer and support the ITSM platform, including configuration, customization, and ongoing optimization.
- Work closely with internal stakeholders to gather requirements and translate them into functional ITSM workflows.
- Manage and maintain ITSM modules such as Incident, Problem, Change, Request, CMDB, and Knowledge Management.
Should this role speak to you, kindly send a copy of your latest CV to
ITSM Engineer employer: RP International
Contact Detail:
RP International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ITSM Engineer
✨Tip Number 1
Familiarise yourself with the specific ITSM tools mentioned in the job description, particularly ServiceNow. Consider taking a short online course or tutorial to brush up on your skills and demonstrate your commitment to mastering the platform.
✨Tip Number 2
Showcase your scripting abilities by preparing examples of automation and customisation projects you've worked on. Be ready to discuss how these experiences can benefit our team and improve ITSM processes.
✨Tip Number 3
Brush up on your knowledge of the ITIL framework and service management principles. Being able to articulate how you’ve applied these concepts in previous roles will set you apart from other candidates.
✨Tip Number 4
Prepare to discuss your experience with CMDB, asset management, and service catalog setup. Think of specific challenges you faced and how you overcame them, as this will demonstrate your problem-solving skills and practical knowledge.
We think you need these skills to ace ITSM Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with ITSM tools, particularly ServiceNow. Emphasise your proficiency in scripting for automation and any relevant API integrations you've worked on.
Showcase ITIL Knowledge: Include specific examples of how you've applied ITIL framework principles in your previous roles. This will demonstrate your solid understanding of service management principles.
Detail Relevant Experience: When describing your past roles, focus on your experience with CMDB, asset management, and service catalog setup. Use bullet points to make this information clear and easy to read.
Craft a Compelling Cover Letter: Write a cover letter that explains why you're a great fit for the role. Mention your ability to gather requirements from stakeholders and translate them into functional ITSM workflows, as this is crucial for the position.
How to prepare for a job interview at RP International
✨Showcase Your ITSM Tool Experience
Make sure to highlight your experience with ITSM tools, especially ServiceNow. Be prepared to discuss specific projects where you used these tools and how they contributed to successful outcomes.
✨Demonstrate Scripting Skills
Since scripting for automation and customisation is key, come ready to share examples of scripts you've written. Discuss the challenges you faced and how your solutions improved processes.
✨Understand ITIL Framework
Familiarise yourself with the ITIL framework and service management principles. Be ready to explain how you've applied these principles in past roles, particularly in relation to incident and change management.
✨Prepare for Technical Questions
Expect questions about API integrations and web services like REST/SOAP. Brush up on your knowledge and be ready to discuss how you've implemented these technologies in your previous work.
