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- Tasks: Develop AI solutions to enhance public service call experiences using Google technologies.
- Company: Join a major UK public sector programme making a real difference in community services.
- Benefits: Enjoy remote work flexibility and the chance to work on impactful projects.
- Why this job: Be part of a high-impact team, shaping the future of public service through innovative technology.
- Qualifications: Experience with Google Dialogflow CX, Speech APIs, and BigQuery is essential; SC Clearance required.
- Other info: Collaborate with diverse teams in an agile environment, driving meaningful change.
The predicted salary is between 48000 - 72000 £ per year.
An exciting opportunity has opened for a Google Flow AI Developer to join a high-impact project supporting a major UK public sector programme. This role is focused on enhancing and automating the call triage experience for a non-emergency public service line, leveraging Google Dialogflow CX and associated technologies.
You’ll be responsible for developing conversational AI that can understand and classify caller intent, extract relevant data (e.g., postcodes), and route calls effectively. The role involves integrating voice-based AI with backend systems, converting speech to text, and ensuring outputs are properly stored, matched, and forwarded.
Key Responsibilities- Design and develop conversational experiences using Google Dialogflow CX API to determine caller intent.
- Implement and integrate Google Speech-to-Text and Text-to-Speech APIs for real-time voice interaction.
- Package and store interaction data for routing and analysis using Google BigQuery.
- Support intent matching and location-based routing using caller-provided information (e.g., postcode detection).
- Work closely with existing engineering teams to ensure smooth integration with Cisco CVP and other voice infrastructure.
- Collaborate with analysts to support insight reporting using Google Looker.
- Ensure solution scalability, maintainability, and alignment with security and compliance policies.
- Hands-on experience with Google Dialogflow CX API.
- Proficient in Google Speech-to-Text and Text-to-Speech APIs.
- Strong experience with Google BigQuery for structured data storage and analysis.
- Familiarity with Google Looker for data visualisation and reporting.
- Experience in real-time application development and voice automation.
- Comfortable working in an agile, fast-paced environment with remote teams.
- Ability to interface with multi-disciplinary teams and work within a secure delivery model.
- Active SC Clearance is mandatory for this role.
- Experience integrating solutions with Cisco CVP or similar voice infrastructure platforms.
Google Flow AI Engineer employer: RP International
Contact Detail:
RP International Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Google Flow AI Engineer
✨Tip Number 1
Familiarise yourself with Google Dialogflow CX and its capabilities. Understanding how to design conversational experiences will give you a significant edge, as this is a core requirement for the role.
✨Tip Number 2
Gain hands-on experience with Google Speech-to-Text and Text-to-Speech APIs. Being able to demonstrate your ability to implement these technologies in real-time applications will make you stand out during discussions.
✨Tip Number 3
Brush up on your skills with Google BigQuery and Google Looker. Having a solid understanding of data storage, analysis, and visualisation will be crucial for supporting insight reporting in this role.
✨Tip Number 4
Network with professionals who have experience in voice automation and integration with Cisco CVP. Engaging with others in the field can provide valuable insights and potentially lead to referrals.
We think you need these skills to ace Google Flow AI Engineer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Google Flow AI Engineer position. Understand the key responsibilities and required skills, especially focusing on Google Dialogflow CX and related technologies.
Tailor Your CV: Customise your CV to highlight relevant experience with Google Dialogflow CX, Google Speech-to-Text, and Google BigQuery. Use specific examples from your past work that demonstrate your ability to develop conversational AI and integrate voice-based systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for AI and voice automation. Mention your hands-on experience with the required technologies and how you can contribute to enhancing the call triage experience for the public service line.
Proofread Your Application: Before submitting, carefully proofread your application materials. Check for any spelling or grammatical errors, and ensure that all information is clear and concise. A polished application reflects your attention to detail.
How to prepare for a job interview at RP International
✨Showcase Your Technical Skills
Make sure to highlight your hands-on experience with Google Dialogflow CX API and the Speech-to-Text and Text-to-Speech APIs. Be prepared to discuss specific projects where you've implemented these technologies, as this will demonstrate your capability to handle the role's responsibilities.
✨Understand the Public Sector Context
Familiarise yourself with the public sector programme you'll be supporting. Understanding the nuances of non-emergency public service lines and how conversational AI can enhance user experience will show your commitment and insight into the role.
✨Prepare for Integration Questions
Since the role involves integrating voice-based AI with backend systems, brush up on your knowledge of Cisco CVP and similar platforms. Be ready to discuss how you would approach integration challenges and ensure smooth collaboration with existing engineering teams.
✨Demonstrate Agile Mindset
The job requires working in an agile, fast-paced environment. Share examples from your past experiences where you've successfully adapted to changes or worked collaboratively with remote teams, showcasing your flexibility and teamwork skills.
