At a Glance
- Tasks: Support customers and sales teams by handling enquiries and processing orders.
- Company: Join RP Group, a leading supplier in engineering and manufacturing.
- Benefits: Competitive salary, full training, and opportunities for career development.
- Other info: No prior experience needed; we value your willingness to learn!
- Why this job: Be part of a growing team and make a real impact on customer satisfaction.
- Qualifications: Excellent communication skills and a proactive attitude are essential.
The predicted salary is between 21600 - 26400 £ per year.
RP Group is looking for a friendly, organised and motivated Customer Service & Sales Administrator to join our team. This is a key role within the business, supporting both our customers and sales team throughout the complete order process. You will be responsible for handling customer enquiries, processing orders, providing delivery and availability information and ensuring customers receive a professional and responsive service. You will work closely with our Sales, Production, Purchasing and Warehouse teams to ensure customer requirements are understood and delivered.
We are looking for someone who enjoys dealing with customers, takes ownership of their responsibilities and is comfortable working in a busy, fast-paced environment. Previous knowledge of hydraulics or engineering products is not essential, as full product and industry training will be provided.
Key Responsibilities
- Handle customer enquiries by telephone and email in a professional and efficient manner
- Process customer orders accurately and efficiently
- Provide customers with information on pricing, availability, orders and expected delivery dates
- Monitor outstanding orders and proactively communicate updates or potential delays
- Provide day-to-day administrative support to the Sales team
- Prepare and process quotations and follow up customer requirements where appropriate
- Liaise with Sales, Production, Purchasing and Warehouse teams to ensure customer requirements are met
- Resolve customer queries and issues promptly, taking ownership through to completion
- Maintain accurate customer records and update internal systems
- Build and maintain strong working relationships with existing customers
- Help identify and communicate potential sales opportunities to the wider Sales team
- Contribute to maintaining the high level of customer service expected from RP Group
About You
The successful candidate will:
- Have excellent communication and customer service skills
- Be confident dealing with customers by telephone and email
- Be highly organised with strong attention to detail
- Be comfortable managing multiple orders, enquiries and priorities
- Have a proactive approach and willingness to learn
- Take ownership of customer requirements and follow tasks through to completion
- Be able to work independently while also contributing as part of a wider team
- Have good computer skills, including Microsoft Office
- Have a positive, professional and customer-focused attitude
Previous experience in customer service, sales administration, order processing or a similar role is desirable but not essential. Experience within manufacturing, engineering, hydraulics or industrial distribution would also be advantageous but is not required.
Training & Development
Full training on RP Group's products, systems and processes will be provided. We are open to candidates who may not have direct industry experience but who have the right attitude, communication skills and willingness to learn and develop within the role.
Why Join RP Group?
RP Group is an established supplier to the engineering and manufacturing sectors, working with customers throughout the UK, Ireland and internationally. This is an opportunity to join a growing business and become an important part of our customer service and sales operation, with the support and training required to develop within the role.
Customer Service & Sales Administrator TLNT1_NI in Dungannon employer: Rp Group
Join our dynamic team in Coalisland as a Store Person, where we prioritise a supportive work culture and employee well-being. Enjoy the benefits of a 4-day work week, competitive salary, and opportunities for personal growth in a fast-paced environment that values teamwork and efficiency. We are committed to providing training and fostering a safe, organised workplace, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service & Sales Administrator TLNT1_NI in Dungannon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Rp Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Rp Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Service & Sales Administrator TLNT1_NI in Dungannon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Rp Group:Your cover letter is your chance to shine! Tell us why you want to work at Rp Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Rp Group!
How to prepare for a job interview at Rp Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
