BDC Sales Representative

Welcome to FOSS — Where Values DriveEverything We Do

For over 60 years, the FOSS Auto Group hasbeen a leader in the automotive industry, home to two trusted brands: Roy Fossand Foss National Leasing. Our success is driven by our incredibleteam. These are dedicated and passionate individuals who embody our core valuesdaily, building a reputation for excellence in retail, fleet, service, andinnovation.

At FOSS, we are guided by five principles:

• Glad to be here – We show up with positivity andpride.
• Sweat the small stuff – Details matter, and we getthem right.
• Show up for each other – We succeed as a team.
• Walk the talk – We lead by example.
• Set the standard – We raise the bar.

We are proud of the long-standingrelationships we\\\’ve built with our clients, customers, and our team members.When you join FOSS, you\\\’re joining a company that leads with heart, acts withintegrity, and invests in your growth. If you want a workplace where yourimpact is celebrated, you\\\’ve found your next move.

About The Role

The Business Development CentreRepresentative – Thornhill is an effective communicator and has the ability to build strongrelationships with both the Sales team and the customers. The BDC is highlyfocused on Customer Retention. As a team player, the BDC strives to developcollaborative relationships throughout the dealership and we are looking formature, customer first oriented and enthusiastic candidates to help develop andgrow our business.

What We\’re Looking For

• Provide excellent service for all inquiries via phoneand internet by answering questions and booking test drives andappointments for customers to review their vehicle options.
• Perform Outbound calls for campaigns based on equityposition and follow up on other marketing efforts including private salesand portfolio calls.
• Track all customer interactions, leads, andappointments in the CRM; reschedule missed appointments and follow up onoutcomes.
• Maintain accurate customer records by purifying data,and scheduling future contact as needed.
• Notify relevant departments of appointments, assistwith other duties, and strive to meet or exceed monthly targets.
• Maintain thorough knowledge of vehicle features,including of competitor brands.

What You\’ll Bring

• Education & Experience: Minimum College Diploma orequivalent; 1–3 years in customer service, call centre experience is anasset, or experience performing inbound/outbound sales calls.
• Customer Service Excellence: Strong desire to deliverexceptional service with a proven track record or clear customer-firstmindset.
• Communication Skills: Excellent written Englishrequired, with the ability to handle challenging situationsprofessionally.
• Tech Savvy: Internet savvy with strong computerskills, able to learn new software, and manage sales leads efficiently.
• Agility & Problem Solving: Quick thinker withstrong time management, adaptability, and comfort in fast-pacedenvironments.
• Team-Oriented Flexibility: Willing to collaborate,pitch in where needed, and work evenings or weekends as scheduled.
• Ability to learn technology and software solutions
• Experience with Reynolds & Reynolds (Ignite) andDealermine is an asset.
• Experience in automotive is an asset.

What We Offer

Competitive compensation and benefitspackage.

Employee team building and socialevents.

Learning and development programs for allteam members.

Growth potential within ourorganization.

Certification fees will be covered, ifrequired.

Employee discount programs.

Foss purchase and service program.

Employee referral and recognitionprograms.

Our Commitment to Equal Opportunity

At Roy Foss Automotive and Foss NationalLeasing, we are dedicated to creating a workplace where everyone feels welcomeand has the opportunity to thrive. We believe that a diverse and inclusive teamis not only our strength, but it also drives innovation and helps us betterserve our customers and community.

We are proud to be an equal opportunityemployer. We consider all qualified applicants without regard to race, color,religion, gender, gender identity or expression, sexual orientation, nationalorigin, age, or disability. Our commitment to equal opportunity extends to allaspects of employment, including hiring, training, promotion, compensation, andbenefits.

FOSS Automotive Group is committed toproviding an inclusive, accessible work environment. In accordance with theAccessibility for Ontarians with Disabilities Act (AODA), accommodations areavailable upon request for candidates taking part in all aspects of therecruitment and selection process.

We are committed to fostering a culture offairness, equity, and respect for every employee and applicant.

Should you have any questions or concerns,you can reach out to HR@royfoss.com.