Work Area Manager

As a Work Area Manager, you will work at the busy Yorkshire Parcel Hub and be responsible for managing operations in a specified area.

Shift patterns: Wednesday to Sunday, 06:00 - 14:15. A degree of flexibility is required to meet operational demands.

What does the role involve?

• Leading a dedicated team of full and part time employees, you will hold regular one to one and team meetings and review the area’s performance and plans on a daily basis.
• Championing health and safety initiatives, increasing efficiency, and identifying areas of improvements will be essential to your role.
• Supporting the Shift Manager, you will provide a high quality of service to our customers and ensure all operational targets are met.
• You will have line management responsibility and the role will involve managing your team’s sick absence, attendance, training and development and will get involved in our programme of continuous improvement.

What skills and experience are we looking for?

As this is an extremely interesting and varied role, we are looking for candidates who are flexible, can work under pressure and possess excellent leadership and communication skills. As a leader within the business, you must demonstrate evidence on your CV of the following:

• Leadership Focus: Ensures the basics are right, takes a 'one company' approach, creates positive energy, implements strategy, takes account of relevant issues. Uses platforms to recognise superstars, appeals to both the heart and the brain when communicating.
• People Focus: Understands the value of diversity & inclusion, uses delegation, coaching, empowerment and feedback, identifies and developing talent, collaborates, takes time to know and understand others needs and perspectives, ensures a supportive environment where achievements are recognised.
• Resilience Focus: Is approachable, provides re-assurance to others, agile in adapting to new challenges, communicates regularly and informally, deals with ambiguity, is positive and realistic even under pressure.
• Achievement Focus: Ensures 'best day every day' by implementing standards of excellence, asks questions of others, shares learning, provides guidance. Builds confident teams using a coaching style and ensures others are held accountable. Uses resources to ensure delivery. Keeps promises. Is trusted by teams and colleagues.
• Improvement Focus: Implements transformation, reduces costs and ensures value for money, embraces innovative work practices, makes rational and informed decisions, identifies improvements to ways of working across areas of the business, implements new processes and services to meet changing customer needs.
• Customer centric Focus: Implements a customer-first culture, introduces ways to improve the customer experience, puts the customer at the heart of decision making, monitors goals for customer service, promotes investment and change which improves the end to end customer experience.

Experience from a logistics/parcel distribution background would be beneficial.

Salary: Min: £35,294 Mid: £38,207 Max: £41,846 per annum

If you are successful in your application, please note that this is a national role and may affect your salary if you are currently performing a role in a Defined Area or Inner/Outer London pay area.

Royal Mail are proud of our diverse employee network groups and the active role they play to support belonging and encourage a positive work environment. We are firmly committed to inclusion and passionate about our people representing the communities we serve. We are happy to support your need for any adjustments during the application and hiring process. Please share the details within your application if required.

Trust forms the foundation of everything we do in Royal Mail. We want to be transparent about what kind of qualities we are looking for and build trust from the very beginning of your journey with us. The first step is your interview, and we mean ‘your’ interview. We want to give you the opportunity to shine. To enable you to do this, we will provide you with your interview questions ahead of the interview taking place.

Closing Date: Sunday 8th June. Please note, this advert may close early if the appropriate number of applications has been reached.

Assessments expected: 26th and 27th June

Job Enquiries: Joshua Marsden - Recruitment Enquiries: Victoria Lucas

For guidance on writing a great CV and how to prepare and conduct yourself at interview there are two online courses available on SuccessFactors called ‘CV Guidance’ and ‘Interview Skills’. As part of the online application process you will be asked to confirm that you meet the minimum eligibility criteria. Before completing your application, you should read the criteria below in order to check that it is appropriate for you to apply. Details of the internal application eligibility criteria can be found here.

Terms of appointment are detailed within the advert and voluntary transfer terms will apply (unless stated otherwise).