Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Analyse data to uncover trends and produce insightful reports.
- Company: Join Royal Mail Group, a trusted leader in logistics and customer service.
- Benefits: Enjoy a collaborative environment with opportunities for skill growth and flexible working hours.
- Why this job: Make a real impact on customer service and operational planning in a supportive team.
- Qualifications: Strong Excel skills and a professional telephone manner are essential.
- Other info: Inclusive recruitment process; we welcome applications from diverse backgrounds.
The predicted salary is between 22131 - 30000 £ per year.
Job reference 325178
[[title]]
Salary £26,164
Permanent , Full time
Located at nearest Parcel Hub or Super Hub
Hours of attendance will vary between 07:00-17:00 Monday to Friday, 40hrs per week.
Flexibility is required to cover operational needs.
For a full job description, please click on the following link:Job Descriptions
Are you passionate about turning data into actionable insights? Do you thrive in a fast-paced environment where collaboration and precision matter? If so, we’ve got the perfect opportunity for you!
Join our dynamic National Processing, Commercial Interface & Planning team, where your analytical skills and administrative expertise will help shape smarter forecasting, enhance customer service, and drive operational efficiency.
What You’ll Be Doing:
Dive deep into business data from multiple sources to uncover trends and opportunities.
Produce insightful reports on a daily, weekly, and periodic basis.
Collaborate with key internal teams including Operations, Distribution, Planning, and Special Events.
Support the team with essential administrative tasks that keep everything running smoothly.
What We’re Looking For:
Excel wizardry and strong skills in Word, PowerPoint & Outlook.
A professional and confident telephone manner.
Ability to work under pressure and meet tight deadlines.
A flexible mindset – ready to adapt to changing business needs.
A genuine passion for delivering excellent customer service.
Why Join Us?
Be part of a collaborative and forward-thinking team.
Make a real impact on how we serve our customers and plan our operations.
Grow your skills in a supportive and data-driven environment.
Next Steps
The next stage of the selection process will be a online set of tests, an excel exercise and a face to face interview consisting of competency based and role specific questions.
Trust is the foundation of Royal Mail. We aim to be transparent about the qualities we seek and what a career with us entails, building trust from the start of your journey with us. Your interview is the first step, and we want you to shine. To help you prepare, we’ll provide your interview questions in advance, so you can have your best examples ready. At Royal Mail Group, we value trust and our people.
Royal Mail Group is committed to inclusion and representing the diverse communities we serve. We welcome applications from all individuals. As a proud Gold signatory to the Armed Forces Covenant, we especially encourage applications from the Armed Forces community, including cadet instructors and spouses/partners.
We are committed to ensuring an inclusive recruitment process. If you require any adjustments to support you during the hiring process, please discuss these with your recruiter when contacted.
For more information on Royal Mail Group and our values please click here: https://www.internationaldistributionsservices.com/en/about-us/
Closing Date: Monday 18th August . Please note, this advert may close early if the appropriate number of applications has been reached.
Job Enquiries: MATTHEW.J.KELLY@ROYALMAIL.COM
Recruitment Enquiries: PETER.MITCHELL4@ROYALMAIL.COM
For guidance on writing a great CV and how to prepare and conduct yourself at interview there are two online courses available on SuccessFactors called ‘CV Guidance’ and ‘Interview Skills’.
As part of the online application process you will be asked to confirm that you meet the minimum eligibility criteria. Before completing your application, you should read the criteria below in order to check that it is appropriate for you to apply. You will also need to seek approval from your line manager and may need additional HR approval in place before progressing.
Details of the internal application eligibility criteria can be foundhere
Terms of appointment are detailed within the advert and voluntary transfer terms will apply (unless stated otherwise).
#J-18808-Ljbffr
Productivity and Process Improvement Administrator employer: Royalmailgroup
Contact Detail:
Royalmailgroup Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Productivity and Process Improvement Administrator
✨Tip Number 1
Familiarise yourself with the key internal teams mentioned in the job description, such as Operations and Planning. Understanding their roles and how they interact will help you demonstrate your collaborative mindset during the interview.
✨Tip Number 2
Brush up on your Excel skills, especially in data analysis and reporting. Since the role involves producing insightful reports, being able to showcase your proficiency in Excel during the online tests will give you an edge.
✨Tip Number 3
Prepare specific examples of how you've used data to drive process improvements in previous roles. This will not only help you answer competency-based questions but also highlight your analytical skills effectively.
✨Tip Number 4
Practice your telephone manner by simulating calls where you explain complex data insights clearly and confidently. This will prepare you for any role-specific questions that may arise during the interview.
We think you need these skills to ace Productivity and Process Improvement Administrator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and skills required for the Productivity and Process Improvement Administrator position. Tailor your application to highlight how your experience aligns with these requirements.
Highlight Relevant Skills: Emphasise your proficiency in Excel, Word, PowerPoint, and Outlook. Provide specific examples of how you've used these tools in previous roles to analyse data or improve processes.
Showcase Your Analytical Abilities: Include examples of how you've turned data into actionable insights in past positions. Mention any reports you've produced and how they contributed to operational efficiency or customer service improvements.
Prepare for the Interview: Since the interview will consist of competency-based and role-specific questions, prepare by reflecting on your past experiences. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
How to prepare for a job interview at Royalmailgroup
✨Showcase Your Excel Skills
Since the role requires 'Excel wizardry', be prepared to discuss your experience with Excel in detail. Bring examples of how you've used Excel to analyse data, create reports, or improve processes in previous roles.
✨Prepare for Competency Questions
The interview will include competency-based questions, so think about specific situations where you've demonstrated skills like teamwork, problem-solving, and adaptability. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Demonstrate Your Customer Service Passion
As customer service is a key focus, be ready to share examples of how you've gone above and beyond to meet customer needs. Highlight any experiences that showcase your commitment to delivering excellent service.
✨Research the Company Culture
Understanding Royal Mail's values and commitment to inclusion can give you an edge. Familiarise yourself with their mission and recent initiatives, as this will help you align your answers with their organisational culture during the interview.
