At a Glance
- Tasks: Manage end-to-end delegate experiences for high-stakes healthcare events.
- Company: Premier event management agency with a focus on healthcare and pharma.
- Benefits: Hybrid working, competitive salary, global travel opportunities, and a supportive team culture.
- Other info: Join a people-first culture that values integrity and long-term career growth.
- Why this job: Make a real impact in the healthcare sector while enjoying a dynamic work environment.
- Qualifications: Experience in healthcare event logistics and proficiency in event tech platforms.
The predicted salary is between 35000 - 35000 £ per year.
Are you an exceptional event logistics professional who thrives on precision, human connection, and delivering flawless experiences on the global stage? We are partnering with a premier, established event management agency specialising in the healthcare and pharmaceutical sectors. They are seeking a sharp, agile, and detail-obsessed Delegate Manager to join their brilliant logistics team. If you’re looking to bring your event tech expertise and passion for live experiences to an environment that genuinely values quality, collaboration, and purpose, this is your next move.
What’s Different About This Role?
Our client isn't interested in generic, assembly-line event delivery. With over 30 years of heritage, they are trusted partners to the world’s leading healthcare organisations, crafting high-stakes medical congresses, standalone events, investigator meetings, and senior leadership gatherings.
Why this stands out:
You won't just be managing data behind a screen. You will take true ownership of the end-to-end delegate journey—blending high-level event tech with real human connection. From building tailored registration portals to managing VIP external experts and traveling overseas for live execution, you’ll see the tangible impact of your work every step of the way.
What You’ll Bring:
- Healthcare & Pharma Event Experience: Proven expertise managing complex delegate logistics within the healthcare sector, ideally across international congresses.
- Event Tech Proficiency: Hands-on experience building and managing custom registration environments using platforms like CVENT or EventsAir.
- Precision & Purpose: An eagle eye for detail—whether crafting rooming lists, auditing transfer manifests, or analyzing registration metrics.
- Agility & Multitasking: A methodical, systematic approach to balancing multiple fast-moving projects simultaneously under pressure.
- Empathy & Communication: Exceptional interpersonal skills, capable of building effortless trust with global medical experts, clients, and third-party partners alike.
- Flexibility: A collaborative spirit and the willingness to travel internationally, adapt to live event schedules, and bring energy to the team.
What You’ll Do:
- End-to-End Registration & Tech: Design, configure, and maintain custom registration sites on platforms such as CVENT and EventsAir.
- Delegate & Inbox Management: Act as the trusted point of contact for delegates and key opinion leaders, maintaining clear, professional, and responsive inbox communications.
- Logistics & Ops Delivery: Oversee travel arrangements, rooming lists, transfer manifests, Banqueting Event Orders (BEOs), departure notices, and welcome collateral across multiple concurrent events.
- Supplier Collaboration: Coordinate smoothly with venues, housing bureaus, DMCs, caterers, and local ground partners.
- Reporting & Insights: Monitor, analyze, and present accurate registration statistics across various systems.
- On-Site Execution: Participate in virtual and off-site client planning meetings (managing minutes and action items), then head on-site globally to deliver seamless live events.
Why You’ll Love It:
- Balanced Working: A true hybrid working model based in Southeast London, giving you autonomy alongside a supportive team environment.
- Global Exposure: The opportunity to travel internationally and see your meticulous planning come to life on the ground.
- People-First Culture: Join an agency that values integrity, teamwork, and long-term career growth within an inclusive, high-performing setting.
- Meaningful Work: Deliver events that directly enable critical medical communication and innovation worldwide.
The Ideal Fit:
You are a composed, detail-driven event specialist who balances operational excellence with a positive, human approach. You take pride in solving complex logistical puzzles, command event registration tech with ease, and represent clients with authenticity and confidence. If you are ready to elevate your career alongside a team that values quality and trust, we would love to connect.
Delegate Manager in London employer: Royall
At royall, we pride ourselves on being an exceptional employer that champions a culture of inclusivity, collaboration, and employee wellbeing. As a Strategy Consultant in our London office, you'll have the unique opportunity to lead transformative initiatives for globally recognised brands while enjoying a flexible hybrid working model. We are committed to your professional growth, offering mentorship opportunities and a dynamic environment where your contributions directly impact organisational performance.
