Chief Operating Officer in London

Orchestrate the Future of an Industry-Leading Global Experience Agency.

Are you a seasoned operational leader ready to take the helm of one of London's most successful independent event agencies? This is a rare opportunity to join a fast-tracked, high-growth "Experience Partner" that has transitioned from a boutique startup into a global powerhouse without external investment. If you are looking for a C-Suite role where people matter as much as profit, this is your next career move.

What's Different About This Role?

Unlike traditional corporate structures, this agency operates with an "agility-first" mindset. As COO, you will report directly to the Founder/CEO and sit on the Board of Directors, serving as the bridge between visionary strategy and operational excellence. You won't just be managing a department; you will be the architect of the agency's international expansion (including a US launch) while safeguarding a culture that has won multiple industry accolades for its focus on employee wellbeing and individuality.

What You'll Bring:

• Proven Pedigree: You are currently a COO, Operations Director, or Head of Department within a medium-to-large events agency environment.
• Operational & Legal Literacy: You have deep knowledge of industry standards, mass-participation protocols, risk management, and contract compliance.
• Strategic Growth Experience: You've successfully led teams through scaling phases and have a "working knowledge" of setting up operations in new global territories.
• High EQ Leadership: You are an emotionally intelligent leader who can "be good on a bad day," staying calm under the intense pressure of the events cycle.
• Financial & Technical Acumen: You possess a high level of financial literacy and are comfortable with tools like Salesforce and ProCim to drive data-led decisions.

What You'll Do:

• Scale the Agency: Lead the integration of new services and geographic locations, ensuring the agency's core values remain intact during rapid growth.
• Operational Strategy: Own the day-to-day running of the agency, evolving processes and workflows to be scalable and highly efficient.
• Risk & Compliance: Partner with external legal counsel and internal heads to oversee data protection, health and safety, and contractual obligations.
• Workforce Planning: Oversee resourcing and billable hour metrics to ensure the business model remains profitable while preventing team burnout.
• Sustainability Leadership: Spearhead the implementation of the agency's sustainability strategy, aligning operations with modern environmental standards.

Why You'll Love It:

• People-Before-Profit Culture: Join a business that genuinely believes in "collective decision-making" and supports working parents and career-starters alike.
• Vibrant Environment: Work from a modern London-based office known for its social culture—think weekly drinks, team away days, and annual overseas offsites (recent trips include South Africa and the South of France).
• Growth & Reward: Enjoy 27 days of holiday (plus your birthday), private healthcare, fitness memberships, and a structured L&D program that invests in your professional evolution.
• Independence: Benefit from working in an environment free from external investor pressure, allowing for purposeful and authentic leadership.

The Ideal Fit:

The successful candidate is a "natural problem solver" who can balance authority with support. You aren't afraid to get stuck into the details of a pitch or a process, but you excel at high-level board participation. You are self-motivated, hold incredibly high standards, and are looking for a "home" where your contribution is both visible and highly rewarded.

Ready to take your career to the next level? Apply now and let's chat about how this opportunity could be the perfect fit for you!