Director, Customer Account Manager

Director, Customer Account Manager

Full-Time 40500 - 49500 £ / year (est.) Home office (partial)
R

At a Glance

  • Tasks: Lead high-profile internal comms campaigns and live events with C-suite stakeholders.
  • Company: Top live events and communications agency in Warwickshire.
  • Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
  • Other info: Join a creative team and drive innovative communication strategies.
  • Why this job: Shape impactful narratives and deliver memorable experiences in a dynamic environment.
  • Qualifications: Experience in account management, strong leadership, and event execution skills.

The predicted salary is between 40500 - 49500 £ per year.

Location: Warwickshire (Hybrid – 3 days in office)

Sector: Live Events / Internal Comms Strategy / Employee Engagement

On behalf of our client—a leading live events and communications agency in Warwickshire—we are seeking an experienced Account Director to lead high-profile internal communications campaigns and live event experiences.

You will partner with C-suite stakeholders to shape comms strategy, craft narrative arcs, and oversee the end-to-end execution of live events, digital content, and engagement campaigns.

  • Strategic Advisory: Partner with Board and Internal Comms leaders to shape messaging, change management narratives, and campaign rollouts.
  • Integrated Campaigns: Lead teams in delivering multi-channel campaigns, combining video, digital assets, motion graphics, and live/hybrid events.
  • Event Oversight: Take ultimate accountability for large-scale, high-budget event delivery, aligning production, logistics, and content with client goals.
  • Commercial Leadership: Manage account profitability, forecasting, and organic growth, while leading new business pitches.
  • Team Management: Line manage and coach Senior Account Managers and Project Managers.
  • Executive Presence: Strong grasp of video production, presentation design, and messaging integration.
  • Commercial & Logistics: Solid budget control, full UK driving licence, and access to a car.

Director, Customer Account Manager employer: Royall

Join a dynamic and ambitious experiential events agency located in the vibrant coastal city of Brighton, where you will enjoy a supportive and collaborative work culture. With a focus on employee growth, you will have the opportunity to lead high-stakes projects while benefiting from hybrid working arrangements and a strong commitment to creativity and innovation. This is an ideal environment for seasoned professionals looking to make a meaningful impact without the constraints of a large corporate structure.

R

Contact Details:

Royall Recruitment Team

We think you need these skills to ace Director, Customer Account Manager

Strategic Advisory
Internal Communications
Campaign Management
Event Management
Budget Control
Team Leadership
Client Relationship Management