At a Glance
- Tasks: Engage visitors with exciting activities and talks at Edinburgh Zoo.
- Company: Join the RZSS team dedicated to wildlife conservation.
- Benefits: Competitive salary, annual leave, discounts, and free zoo entry for you and your friends.
- Other info: Fixed-term role with opportunities for personal growth and development.
- Why this job: Make a real impact while sharing your passion for nature with visitors.
- Qualifications: Good grades in English or similar experience in customer service.
The predicted salary is between 24804 - 24804 £ per year.
The role involves providing a first-class service to visitors at RZSS Edinburgh Zoo, engaging with visitors and communities while ensuring a high standard of customer service. You will deliver a range of innovative and creative activities, talks, and tour programmes to engage and excite visitors in support of RZSS’ vision and mission.
Some of the things you'll do include:
- Delivering discovery and learning talks and presentations as an RZSS ambassador in accordance with our vision and mission to protect, value, and love nature.
- Providing first-class customer service by maintaining a positive, welcoming environment and a proactive attitude towards all visitors and colleagues.
- Engaging with and supporting a diverse range of visitors and audiences, ensuring your message is engaging and consistent with team objectives.
- Proactively ensuring your knowledge of RZSS, our conservation work, and species within the collection is thorough and up to date.
- Contributing ideas for creating positive visitor engagement and suggesting developments.
- Working closely across relevant teams to deliver and support an agreed range of activities and events.
- Responding to unexpected situations (minor customer complaints) professionally and seeking advice from your line manager when required.
What we're looking for:
- Good achievement in standard grades (or equivalent), including English or equivalent experience in a similar role.
- Knowledge and understanding of what makes five-star customer service.
- First-class customer service skills, including interpersonal skills and the ability to engage with a wide range of individuals.
- Empathetic engagement with customers to provide information and deal with queries.
What you’ll get in return:
- Starting salary of £24,804 (pro rata for 13 hours).
- 13 hours working over weekends (Saturday and Sundays).
- Fixed-term contract (2 months) from September to October 2026, to be reviewed.
- 34 days annual leave (pro rata).
- Discount in both retail and catering.
- Access to a healthcare plan.
- Employer contributory pension scheme.
- Staff membership providing free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo, as well as other zoos across the UK.
For further information on what the role involves and essential/desirable criteria, please see the ‘related documents’ section under the site location map. Closing Date is midnight Monday 17 August. Provisional interview date is Tuesday 25 August. Anticipated start date is Saturday 5 September.
Weekend Discovery Ambassador - Internal Only - Edinburgh Zoo employer: Royal Zoological Society of Scotland
The Royal Zoological Society of Scotland is an exceptional employer for those passionate about wildlife conservation, offering a collaborative work culture that values innovation and scientific excellence. Employees benefit from generous annual leave, family-friendly staff memberships to wildlife parks, and opportunities for professional growth within the dynamic WildGenes team, making it a rewarding place to advance your career in conservation genetics.
Contact Details:
Royal Zoological Society of Scotland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Weekend Discovery Ambassador - Internal Only - Edinburgh Zoo
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Royal Zoological Society of Scotland.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Royal Zoological Society of Scotland. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Weekend Discovery Ambassador - Internal Only - Edinburgh Zoo
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Royal Zoological Society of Scotland.
How to prepare for a job interview at Royal Zoological Society of Scotland
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Royal Zoological Society of Scotland's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Royal Zoological Society of Scotland offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
