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- Tasks: Drive and maintain vehicles at Edinburgh Zoo, ensuring a top-notch visitor experience.
- Company: Join the Royal Zoological Society of Scotland, a leading wildlife conservation charity.
- Benefits: Enjoy a competitive salary, generous leave, discounts, and a healthcare plan.
- Other info: Great opportunities for personal development and career progression.
- Why this job: Be part of a mission to protect nature while engaging with visitors in a fun environment.
- Qualifications: Must have a full driving licence and good communication skills.
The predicted salary is between 24804 - 25329 £ per year.
The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved. The Visitor Operations Driver will undertake driving operations at Edinburgh Zoo, including the driving of the RZSS land train, accessibility vehicles and performing drivers’ maintenance checks, fuelling, and assisting with route planning. Provide a five-star visitor experience for all visitors to Edinburgh Zoo, providing relevant information in a warm and engaging manner.
Some of the things you’ll do:
- Ensure all vehicles are maintained to the highest standard, with necessary checks carried out and that vehicles are presentable and operationally ready.
- Operate ticketing systems, electronic hand-held devices, and processing contactless payments.
- Provide a five-star visitor experience, ensuring visitors receive a personal and knowledgeable service on site.
- Use sales training and your initiative to grow income through membership and other opportunities, ensuring every visitor has an opportunity to support our mission.
- Assist with the induction of newly appointed drivers, acting as a mentor.
- Ensuring compliance with RZSS policies, procedures and guidelines, together with all relevant regulatory and statutory requirements.
- Engage with the RZSS appraisal system, demonstrating commitment to our values and your continuous personal development.
What we’re looking for:
- Full current driving licence.
- Good standard of written and spoken English.
- Ability to identify and solve problems for example, route changes / weather etc.
- Ability to keep accurate records for example, driving hours, mileage, fuel use and expenditure.
- Able to adapt quickly to changing operational needs, including changing duties, routes, or locations as required.
What you’ll get in return:
- Starting salary of £24,804 (prorata for part time hours) (offer based on experience) with future salary progression up to £25,329 per annum.
- 34 days annual leave (pro rata).
- Discount in both retail/catering.
- Access to a healthcare plan.
- Access to Employee Assistance Programme (EAP), that provide 24-hour counselling and support, including health, legal, finance, wellbeing and family advice.
- Employer contributory pension scheme.
- You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoos across the UK.
The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.
Visitor Operations Driver (Core) - INTERNAL ONLY employer: Royal Zoological Society of Scotland
Contact Detail:
Royal Zoological Society of Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Operations Driver (Core) - INTERNAL ONLY
✨Tip Number 1
Get to know the RZSS and its mission! Understanding their values and goals will help you connect with the team during your interview. Show us that you're not just a driver, but someone who genuinely cares about wildlife conservation.
✨Tip Number 2
Practice your customer service skills! As a Visitor Operations Driver, you'll be the face of the zoo for many visitors. Think about how you can provide that five-star experience and be ready to share examples of how you've done this in the past.
✨Tip Number 3
Brush up on your problem-solving skills! Be prepared to discuss how you would handle unexpected situations like route changes or vehicle issues. We want to see that you can think on your feet and keep things running smoothly.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you’re serious about joining the RZSS family!
We think you need these skills to ace Visitor Operations Driver (Core) - INTERNAL ONLY
Some tips for your application 🫡
Show Your Passion for Wildlife: When writing your application, let your love for wildlife conservation shine through. We want to see how much you care about our mission at RZSS and how you can contribute to making nature valued and loved.
Highlight Relevant Experience: Make sure to mention any previous driving experience or customer service roles you've had. We’re looking for someone who can provide that five-star visitor experience, so share examples of how you've done this in the past!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for the Visitor Operations Driver role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Royal Zoological Society of Scotland
✨Know Your Vehicles
Familiarise yourself with the types of vehicles you'll be driving, especially the RZSS land train and accessibility vehicles. Understand their maintenance needs and operational features so you can confidently discuss them during the interview.
✨Showcase Your Customer Service Skills
Prepare examples of how you've provided excellent customer service in the past. Think about specific situations where you went above and beyond to ensure a positive experience for visitors, as this role is all about delivering a five-star service.
✨Be Ready for Problem-Solving Scenarios
Anticipate questions about how you'd handle unexpected challenges, like route changes or adverse weather conditions. Practice articulating your thought process and solutions clearly, demonstrating your ability to adapt quickly.
✨Engage with RZSS Values
Research the Royal Zoological Society of Scotland's mission and values. Be prepared to discuss how your personal values align with theirs and how you can contribute to their vision of wildlife conservation and visitor engagement.