Visitor Assistant (Band A) (Seasonal)

The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision, a world protected, valued and loved.

Use your skills and experience to help provide a first class service for visitors to Edinburgh Zoo. We are currently looking for Seasonal Visitor Assistants (Band A) to help us with our peak season (covering February – October 2026). Varied hours offered.

Some of the things you’ll do:

• Ensure admissions areas aremaintainedto the highest standard, with the required information on display andproducts fully stocked
• Fulfillorders (e.g.gift vouchers) efficiently
• Followcash handling and recording procedures, operating tills efficiently
• Followdata regulations including GDPR
• Providea five-star visitor experience, ensuring visitors receive a personal andknowledgeablewelcome and service
• Operate admissions systems efficiently and effectively to both sell and upsell products
• Use sales training and your initiative to grow income through donations, Gift Aid,membershipand other opportunities, ensuring every visitor has an opportunity to support our mission
• Respond to visitor feedback with empathy,resolve issueswithin guidelines
• Assistin other areas of the visitor operations team whenrequired,for example,retail and events
• Understanding and awareness of Edinburgh Zoo on-site driving policies and inform all visiting drivers.
• Act as a responsible driver for on-site visitor transport

What we’re looking for:

• Good achievement in standard grades (or equivalent), including English and Mathematics.
• Experience in use of electronic cash till.
• Providing first-class customer care and service, including dealing with customer queries.
• Previous work in a range of visitor experience activities.

Please see the role profile for further information on what the role involves and essential/desirable criteria.

What you’ll get in return:

• Salary £12.24 per hour
• Discount in both retail/catering

The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 201

Interviews expected to be held: w/c 19 January 2026

We offer a range of great benefits which you can read about here .

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