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- Tasks: Deliver top-notch service to visitors at the Highland Wildlife Park and maintain site standards.
- Company: Join the Royal Zoological Society of Scotland, a leader in wildlife conservation.
- Benefits: Enjoy 34 days annual leave, discounts, healthcare, and free entry to zoos.
- Why this job: Engage with wildlife lovers and make a difference in visitor experiences.
- Qualifications: Good grades in English and Maths, plus a valid driving license for tours.
- Other info: Flexible role with opportunities to support various departments and grow your career.
The predicted salary is between 19868 - 26700 £ per year.
The role involves providing a first-class service to visitors at the RZSS Highland Wildlife Park, engaging with customers and ensuring a high standard of customer service at all times. Responsibilities include:
- Providing first-class customer service by maintaining a positive, welcoming environment and a proactive attitude towards all visitors and colleagues.
- Responding to unexpected situations (minor customer complaints) in a professional manner and seeking advice from your line manager when required.
- Ensuring designated areas are maintained to the highest standard, including regular replenishment of stocks, cleanliness, and proper presentation of displays.
- Occasionally assisting in other operational areas such as admissions, catering, events, retail, parking, tours & talks, or any other department needing support.
- Sharing ideas and suggestions to increase revenue and minimise environmental impact based on previous experience.
- Ensuring compliance with RZSS’s policies, procedures, and relevant regulatory requirements.
What we’re looking for:
- Good achievement in standard grades (or equivalent), including English and Mathematics.
- Valid driving license (for tours & presentations only).
- Accurate numerical reasoning skills and attention to detail.
- Ability to engage customers empathetically to provide information, upsell products, and handle queries.
- Experience in providing first-class customer care and service.
- Previous work in a range of visitor experience activities.
What you’ll get in return:
- Starting pro-rated salary of £23,868 per annum.
- 34 days annual leave (pro rata).
- Discounts in both retail and catering.
- Access to a healthcare plan.
- Access to Employee Assistance Programme (EAP) for 24-hour counselling and support.
- Employer contributory pension scheme.
- Staff membership providing free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo, as well as other zoos across the UK.
If this role excites you and aligns with your career aspirations, click APPLY now. This role is subject to standard pre-employment checks, including the candidate's right to work in the UK and Basic Disclosure check. Please note that shortlisting of applications and interviews will take place while the advert is live. The advert will close once a successful candidate has been found. The Royal Zoological Society of Scotland is an equal opportunities employer, committed to recruiting a diverse workforce following the guidelines of the Equality Act 2010.
VE Assistant employer: Royal Zoological Society of Scotland
Contact Detail:
Royal Zoological Society of Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land VE Assistant
✨Tip Number 1
Get to know the company! Research RZSS and their values. When you understand what they stand for, you can tailor your approach during interviews and show how you fit right in with their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing first-class service, think of scenarios where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Be flexible! The job description mentions helping in various areas. Show that you’re adaptable and willing to jump in wherever needed. This will make you stand out as a team player.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at RZSS. Don’t wait too long; apply now!
We think you need these skills to ace VE Assistant
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience you have in customer service. We want to see how you've engaged with customers and provided a positive experience, so share specific examples that demonstrate your skills.
Tailor Your Application: Take the time to customise your application for the VE Assistant role. Use the job description as a guide and align your experiences with the responsibilities mentioned. This shows us that you’re genuinely interested in the position.
Be Professional Yet Personable: While we appreciate professionalism, don’t be afraid to let your personality shine through. We’re looking for someone who can engage visitors warmly, so a friendly tone in your application can go a long way!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re proactive and keen to join our team!
How to prepare for a job interview at Royal Zoological Society of Scotland
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the VE Assistant role. Familiarise yourself with the key responsibilities and expectations outlined in the job description. This will help you tailor your answers to demonstrate how your skills and experiences align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about providing first-class customer service, be ready to share specific examples from your past experiences. Think of situations where you went above and beyond for a customer or handled a complaint effectively. This will show that you can maintain a positive and welcoming environment.
✨Prepare for Unexpected Situations
The job mentions responding to unexpected situations, so think about how you would handle minor complaints or issues. Prepare a couple of scenarios where you successfully resolved a problem, and be ready to discuss how you would seek support from your line manager when needed.
✨Demonstrate Your Team Spirit
This role requires flexibility and teamwork across various departments. Be prepared to talk about your previous experiences working in teams and how you’ve supported colleagues in different areas. Highlight your willingness to pitch in wherever needed, as this shows you’re a team player who can adapt to changing circumstances.