At a Glance
- Tasks: Deliver top-notch customer service and assist visitors at the Highland Wildlife Park.
- Company: Join the Royal Zoological Society of Scotland, a leading wildlife conservation charity.
- Benefits: Enjoy a competitive salary, generous leave, discounts, and free entry to zoos.
- Other info: Fixed term role for 4 months with opportunities for personal growth.
- Why this job: Be part of a mission to protect nature while gaining valuable retail experience.
- Qualifications: Good grades in English and Maths, plus a passion for customer service.
The predicted salary is between 24804 - 24804 £ per year.
About us
The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved.
Contribution to Our Mission
Providing a first-class sales and customer service experience to all visitors at RZSS Highland Wildlife Park, by providing information and assistance and ensuring an environment that is both engaging and well‑maintained.
Responsibilities
- Provide first-class customer service by maintaining a positive, welcoming environment, a proactive and helpful attitude to all visitors at all times, meeting or exceeding our Customer Service Standards.
- Operate retail systems efficiently and effectively to both sell and upsell products.
- Ensure all front‑of‑house areas and other RZSS retail outlets are maintained to the highest standard, ensuring stocks are regularly replenished, all areas are clean and clear, all products are displayed and merchandised as directed.
- Operate the tills efficiently and assist with the counting and recording of monies to agreed standards.
- Occasionally provide assistance in other operational areas including events, car parking and driving visitor passenger vehicles.
Qualifications
- Good achievement in standard grades (or equivalent), including English and Mathematics.
- Accurate numerical reasoning skills and attention to detail.
- Engaging customers empathetically to link or upsell our products.
- Use of electronic cash till.
- Providing first-class customer care and service, including dealing with customer queries.
- Previous work in a range of retail activities.
Benefits
- Starting salary of £15,875 pro‑rata based on 24 hours per week (FTE £24,804 per annum)
- Fixed Term for a period of 4 months, to help us cover our busy summer period
- 34 days annual leave (will be pro‑rata for part time)
- Discount in both retail/catering
- Access to a healthcare plan
- Access to Employee Assistance Programme (EAP), which provides 24‑hour counselling and support, including health, legal, finance, wellbeing and family advice
- Employer contributory pension scheme
- You will receive a staff membership which will give you (and family/friends) free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo as well as a number of other Zoos across the UK.
This role is subject to standard pre‑employment checks, including the candidate's right to work in the UK and disclosure check. Shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found. The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.
Retail Sales Assistant - Fixed Term (4 months) employer: Royal Zoological Society of Scotland
The Royal Zoological Society of Scotland (RZSS) is an exceptional employer, offering a vibrant work culture that prioritises wildlife conservation and customer engagement. As a Retail Sales Assistant at the Highland Wildlife Park, you will enjoy a supportive environment with opportunities for personal growth, generous benefits including a healthcare plan and staff membership for free entry to various zoos, and the chance to contribute to a meaningful mission that values nature and community.
Contact Details:
Royal Zoological Society of Scotland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Retail Sales Assistant - Fixed Term (4 months)
✨Tip Number 1
Get to know the company! Research RZSS and their mission. When you walk into that interview, show us you’re passionate about wildlife conservation and how you can contribute to creating a welcoming environment for visitors.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to upsell products or handle tricky customer queries. We want to see that you can keep a positive attitude and provide first-class service, even under pressure.
✨Tip Number 3
Dress the part! Make sure you look smart and presentable when you come in for your interview. It shows us you take the role seriously and are ready to represent RZSS in the best light possible.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re keen and know how to follow instructions!
We think you need these skills to ace Retail Sales Assistant - Fixed Term (4 months)
Some tips for your application 🫡
Show Your Passion for Wildlife:When writing your application, let your love for wildlife and conservation shine through. We want to see that you care about our mission at RZSS and how you can contribute to it!
Highlight Customer Service Skills:Make sure to emphasise any previous experience in customer service. We’re looking for someone who can provide first-class service, so share examples of how you've gone above and beyond for customers in the past.
Be Detail-Oriented:Since attention to detail is key in this role, ensure your application is free from typos and errors. We appreciate a well-organised and clear application that reflects your ability to maintain high standards.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Royal Zoological Society of Scotland
✨Know Your Customer Service Standards
Familiarise yourself with the customer service standards of the Royal Zoological Society of Scotland. Think about how you can demonstrate a proactive and helpful attitude during the interview. Prepare examples from your past experiences where you provided excellent customer service.
✨Showcase Your Retail Experience
Be ready to discuss your previous retail roles and how they relate to this position. Highlight any experience you have with operating tills, upselling products, or maintaining a clean and engaging environment. Specific examples will help you stand out!
✨Demonstrate Your Numerical Skills
Since accurate numerical reasoning is key for this role, brush up on your maths skills. You might be asked to solve simple calculations or discuss how you handle cash transactions. Practising these skills beforehand will give you confidence.
✨Engage with Empathy
Think about how you can connect with customers on an emotional level. Prepare to discuss how you would handle customer queries or complaints with empathy. Showing that you care about the visitor experience will resonate well with the interviewers.
