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- Tasks: Drive the RZSS land train and assist with visitor operations at Edinburgh Zoo.
- Company: Join the Royal Zoological Society of Scotland, a leading wildlife conservation charity.
- Benefits: Earn £12.72 - £12.99 per hour, enjoy flexible hours, and discounts on retail and catering.
- Other info: Opportunity for personal development and mentoring new drivers in a dynamic environment.
- Why this job: Make a difference in wildlife conservation while providing a five-star experience to zoo visitors.
- Qualifications: Full driving licence and good communication skills required.
The predicted salary is between 12.72 - 12.99 £ per hour.
The Royal Zoological Society of Scotland (RZSS) is a wildlife conservation charity with a bold vision: a world where nature is protected, valued and loved. The Visitor Operations Driver will undertake driving operations at Edinburgh Zoo, including the driving of the RZSS land train, accessibility vehicles and performing drivers’ maintenance checks, fuelling, and assisting with route planning. Provide a five‑star visitor experience for all visitors to Edinburgh Zoo, providing relevant information in a warm and engaging manner.
Some of the things you’ll do:
- Ensure all vehicles are maintained to the highest standard, with necessary checks carried out and that vehicles are presentable and operationally ready.
- Operate ticketing systems, electronic hand‑held devices, and processing contactless payments.
- Provide a five‑star visitor experience, ensuring visitors receive a personal and knowledgeable service on site.
- Use sales training and your initiative to grow income through membership and other opportunities, ensuring every visitor has an opportunity to support our mission.
- Assist with the induction of newly appointed drivers, acting as a mentor.
- Ensuring compliance with RZSS policies, procedures and guidelines, together with all relevant regulatory and statutory requirements.
- Engage with the RZSS appraisal system, demonstrating commitment to our values and your continuous personal development.
What we’re looking for:
- Full current driving licence.
- Good standard of written and spoken English.
- Ability to identify and solve problems for example, route changes / weather etc.
- Ability to keep accurate records for example, driving hours, mileage, fuel use and expenditure.
- Able to adapt quickly to changing operational needs, including changing duties, routes, or locations as required.
What you’ll get in return:
- Starting pro‑rated salary of £12.72 - £12.99 per hour.
- Flexible working week (will require some weekend working).
- Discount in both retail/catering.
This role is subject to standard pre-employment checks, including the candidate's right to work in the UK and PVG Check. Please note that shortlisting of applications and interviews for this position will take place while the advert is live. The advert will close once a successful candidate has been found. Interested candidates are therefore encouraged to submit applications, as soon as possible. The Royal Zoological Society of Scotland is an equal opportunities employer. Our policy is to recruit a diverse workforce following the guidelines of the Equality Act 2010.
Visitor Operations Driver (Seasonal) in Edinburgh employer: Royal Zoological Society of Scotland
Contact Detail:
Royal Zoological Society of Scotland Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Visitor Operations Driver (Seasonal) in Edinburgh
✨Tip Number 1
Get to know the RZSS and its mission! Before your interview, dive into their conservation efforts and values. This will help you connect with the team and show that you're genuinely interested in being part of their vision.
✨Tip Number 2
Practice your driving skills and vehicle maintenance knowledge. Since you'll be operating various vehicles, brush up on your driving techniques and maintenance checks. Being confident in these areas will make you stand out during practical assessments.
✨Tip Number 3
Show off your customer service skills! Think of examples where you've provided excellent service or solved problems for customers. The RZSS is all about providing a five-star experience, so let them know you can deliver!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, keep an eye on the job listing as they may close it once they find the right candidate. Don’t wait too long!
We think you need these skills to ace Visitor Operations Driver (Seasonal) in Edinburgh
Some tips for your application 🫡
Show Your Passion for Wildlife: When you're writing your application, let your love for wildlife and conservation shine through. We want to see that you care about the mission of RZSS and how you can contribute to making Edinburgh Zoo a fantastic place for visitors.
Highlight Your Driving Skills: Make sure to mention your driving experience and any relevant qualifications. We need someone who can handle our vehicles with care and keep them in tip-top shape, so don’t hold back on showcasing your skills!
Emphasise Customer Service Experience: Since this role is all about providing a five-star visitor experience, share examples of how you've gone above and beyond for customers in the past. We love seeing candidates who are friendly, engaging, and knowledgeable!
Apply Early!: Don’t wait until the last minute to submit your application. We’re reviewing applications as they come in, so the sooner you apply through our website, the better your chances of standing out!
How to prepare for a job interview at Royal Zoological Society of Scotland
✨Know Your Vehicles
Familiarise yourself with the types of vehicles you'll be driving, especially the RZSS land train and accessibility vehicles. Understanding their maintenance needs and operational features will show your commitment to safety and efficiency during the interview.
✨Master the Visitor Experience
Think about how you can provide a five-star experience for visitors. Prepare examples of how you've engaged with customers in the past, and be ready to discuss how you would handle various visitor scenarios at Edinburgh Zoo.
✨Show Off Your Problem-Solving Skills
Be prepared to discuss how you would handle unexpected situations, like route changes or bad weather. Think of specific examples from your past experiences where you successfully navigated challenges and kept operations running smoothly.
✨Demonstrate Your Adaptability
The role requires quick adaptation to changing duties and routes. Share instances where you've had to adjust to new tasks or environments swiftly, highlighting your flexibility and readiness to take on different responsibilities.