At a Glance
- Tasks: Engage visitors with fun activities and provide top-notch customer service at Edinburgh Zoo.
- Company: Join the Royal Zoological Society of Scotland, a leader in conservation and visitor engagement.
- Benefits: Enjoy competitive salary, generous leave, discounts, and free entry to zoos for you and your friends.
- Other info: Dynamic role with opportunities for personal growth and a diverse, inclusive workplace.
- Why this job: Make a real impact by connecting people with nature and promoting conservation efforts.
- Qualifications: Degree-level education or equivalent experience in customer service and public engagement.
The predicted salary is between 25687 - 26514 £ per year.
The role involves providing a first-class service to visitors at the Royal Zoological Society of Scotland (RZSS) Edinburgh Zoo. This includes engaging with visitors and communities while ensuring a high standard of customer service. Responsibilities include:
- Providing first-class customer service by maintaining a positive, welcoming environment and a helpful attitude to all visitors and colleagues.
- Acting as an RZSS ambassador in accordance with the charity’s core values.
- Creating dynamic, informative, engaging, and fun activities to capture the hearts and minds of our visitors.
- Working with your manager to contribute ideas for positive visitor engagement.
- Engaging with and supporting a diverse range of visitors and audiences.
- Proactively ensuring thorough and up-to-date knowledge of RZSS, conservation work, and species within the collection.
What we’re looking for:
- Educated to degree level in a relevant subject or equivalent experience.
- First-class customer service skills and the ability to engage with a wide range of individuals.
- Ability to adapt and tailor delivery of complex messages to diverse audiences.
- Experience of delivering conservation and scientific messages through public engagement.
- Engaging customers empathetically to provide information and deal with queries.
What you’ll get in return:
- Starting salary of £25,687 to £26,514 (offer based on experience) with future salary progression up to £28,832 per annum.
- 37.5hr working week (may require some weekend working).
- 34 days annual leave.
- Discount in both retail/catering.
- Access to a healthcare plan.
- Access to Employee Assistance Programme (EAP) for 24-hour counselling and support.
- Employer contributory pension scheme.
- Staff membership providing free (and discounted) entry to both the Highland Wildlife Park and Edinburgh Zoo.
The Royal Zoological Society of Scotland is an equal opportunities employer, committed to recruiting a diverse workforce following the guidelines of the Equality Act 2010.
Contact Details:
Royal Zoological Society of Scotland Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Discovery Ranger - Internal only - Edinburgh Zoo
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Royal Zoological Society of Scotland. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Royal Zoological Society of Scotland before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Discovery Ranger - Internal only - Edinburgh Zoo
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Royal Zoological Society of Scotland:Your cover letter is your chance to shine! Tell us why you want to work at Royal Zoological Society of Scotland specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Royal Zoological Society of Scotland!
How to prepare for a job interview at Royal Zoological Society of Scotland
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
