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- Tasks: Provide IT support and maintain systems for a dynamic boating organisation.
- Company: Join the Royal Yachting Association, the UK's leading boating authority.
- Benefits: Enjoy 36 days holiday, birthday off, and discounts on retail and entertainment.
- Why this job: Make a real impact in a friendly team while keeping operations smooth.
- Qualifications: Experience in IT support and knowledge of Microsoft products required.
- Other info: Hybrid working after probation and opportunities for personal growth.
The predicted salary is between 30000 - 40000 £ per year.
The Royal Yachting Association, based in Hamble, near Southampton, is the national governing body for all forms of recreational, competitive and professional boating. It represents dinghy and yacht racing, motor and sail cruising, RIBs and sportsboats, windsurfing, inland cruising and personal watercraft.
Hours: Full Time / 35 hours per week
Location: Hamble - office based with some hybrid working after 3 month probationary period.
The Royal Yachting Association (RYA) is looking for a proactive, solutions-focused IS Support Technician to join our Support Services team. In this role, you’ll provide second-line and third-line support for the software and hardware systems, infrastructure, and remote access for all RYA users on a number of systems.
In this role you will:
- Provide 1st and 2nd line support for around 200 staff, responding to queries on key applications, hardware, and remote access tools.
- Maintain and secure our server, network, and cloud environments, including security patches, software upgrades, and Azure Active Directory administration.
- Support core business systems including Microsoft 365 and Business Central.
- Oversee our IS support call log, prioritising and escalating issues as needed.
- Manage firewall rules, endpoint security, and compliance training to ensure the RYA’s digital resilience.
- Configure and maintain IT equipment for events, working closely with organisers to meet operational needs.
We’re looking for someone who:
- Has solid experience providing 1st and 2nd line IT support in a fast-paced environment.
- Brings strong knowledge of Microsoft products, Windows Server, Active Directory, and IT security best practice.
- Can explain technical issues in plain, friendly language to non-technical colleagues.
- Thrives on problem-solving, juggling priorities, and working both independently and as part of a small, committed team.
The RYA offers a range of benefits which include:
- 36 days holiday including public holidays (pro rata for part-time employees)
- Birthday Day Off
- 10% RYA contribution to a personal pension scheme
- Free life insurance
- Discounts platform for retail, entertainment, holidays & gym membership
- Free charging point for electric vehicles whilst on your working days at the office
- Social events
- RYA membership
You’ll join a friendly, dedicated Support Services team where your skills will make a visible impact every day. We offer hybrid working, a collaborative environment, and the satisfaction of knowing you’re keeping the RYA’s operations sailing smoothly.
To apply, please review the full job description and send a completed application form and an equality monitoring form to jobs@rya.org.uk
Closing date for applications: 12.00pm - 05 September 2025
Interviews: week commencing 08 or 15 September 2025
The RYA is committed to equality of opportunity. As an equal opportunity and disability confident employer, we celebrate and welcome diversity in all its forms and believe that a diverse workforce boosts innovation, productivity, and creativity. We are dedicated to promoting equity, diversity and inclusion and strive to be an inclusive and diverse workplace where everyone can be their authentic selves. We would particularly encourage applications from ethnically diverse candidates who are currently underrepresented at the RYA.
IS Support Technician in Southampton employer: Royal Yachting Association
Contact Detail:
Royal Yachting Association Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IS Support Technician in Southampton
✨Tip Number 1
Network like a pro! Reach out to current or former employees at the RYA on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd explain technical issues in simple terms, just like you would to a non-techie colleague. This will show you're not just skilled but also approachable!
✨Tip Number 3
Show off your problem-solving skills! During interviews, share specific examples of how you've tackled tricky IT issues in the past. This will demonstrate your proactive approach and ability to thrive under pressure.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining the RYA team and contributing to their mission.
We think you need these skills to ace IS Support Technician in Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the IS Support Technician role. We want to see how you can bring your unique flair to our team!
Show Off Your Tech Skills: Don’t hold back on showcasing your knowledge of Microsoft products, Windows Server, and IT security best practices. We love seeing candidates who can explain technical stuff in a friendly way, so let your personality shine through!
Be Clear and Concise: When filling out your application form, keep it straightforward. We appreciate clarity, so make sure your points are easy to read and get straight to the heart of what makes you a great fit for us.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us without any hiccups. Plus, it shows you’re keen to join our fantastic team at the RYA!
How to prepare for a job interview at Royal Yachting Association
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft products, Windows Server, and Active Directory. Be ready to discuss how you've used these tools in previous roles, as well as any IT security best practices you've implemented.
✨Practice Explaining Technical Concepts
Since you'll be helping non-technical colleagues, practice explaining complex technical issues in simple terms. This will show that you can communicate effectively and are patient when helping others.
✨Show Off Your Problem-Solving Skills
Prepare examples of how you've tackled tricky IT problems in the past. Think about situations where you had to juggle multiple priorities and how you managed to keep everything running smoothly.
✨Familiarise Yourself with RYA's Operations
Do a bit of research on the Royal Yachting Association and its operations. Understanding their mission and the specific systems they use will help you tailor your answers and demonstrate your genuine interest in the role.