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- Tasks: Join our radiology team as a clerical officer, handling reception and administrative duties.
- Company: The Royal Wolverhampton NHS Trust, a leading healthcare provider in the West Midlands.
- Benefits: Flexible working arrangements, competitive pay, and opportunities for career growth.
- Why this job: Be the welcoming face for patients and make a difference in their healthcare journey.
- Qualifications: Strong communication skills and a passion for patient care.
- Other info: Join a diverse team committed to compassionate care and innovation.
The predicted salary is between 36000 - 60000 £ per year.
Overview
Are you interested in starting an administration career in healthcare by joining an innovative and expanding radiology department? New Cross Radiology is a thriving, integral service. As a clerical officer you will be the welcoming face to greet our patients as they start their Radiology journey. The role will include reception/clerical/administration duties as well as the booking of appointments. This role will be based at New Cross Hospital and Cannock Chase Hospital and will include a mixture of 12.5 hr and 7.5 hr shifts.
Responsibilities
- To undertake a full range of reception/clerical/administrative responsibilities in relation to Radiology appointments using the Radiology Information System and the Trust Patient Administration System.
- To provide reception services on a rotational basis within the Radiology Departments.
- Monitor, schedule and amend patient appointments using the Radiology Information System (Soliton) following the guidelines provided and adhering to the Trust’s Patient Access Policy. Appointments to be made for both New Cross and Cannock Chase Hospitals.
- Demonstrate an efficient and pleasant telephone manner when dealing with patients, staff and clinician enquiries. Take accurate details and recording the information within the patient record on Soliton.
- To provide an efficient, welcoming and helpful reception service for patients attending the department.
- Good communications skills are essential as the post holder will need to liaise directly with patients, consultants and other hospital staff.
- Ensure that patient confidentiality is observed at all times.
About the Trust and What We Offer
The Royal Wolverhampton NHS Trust is one of the largest NHS trusts in the West Midlands providing primary, acute and community services. We are building a workforce that can help us fulfil our values, improve quality of care for patients, and solve healthcare problems of tomorrow. We’re passionate about the value that diversity of thinking and lived experience brings in enabling us to become a learning organisation and leader in delivering compassionate care for our patients. We are delighted to have been rated as “Good” by CQC and have received various awards including The Nursing Times Best Diversity and Inclusion Practice and Best UK Employer of the Year for Nursing Staff in 2020. The Trust supports flexible working arrangements and will consider all requests from applicants who wish to work flexibly.
Requirements and Applications
Please see the attached Job Description/Person Specification for full details of role and main responsibilities. It is important that your application meets the minimum requirements of the Person Specification, as the Trust will shortlist against these details. Please review the attached Job Description and Person Specification before applying to ensure you meet the minimum requirements.
This advert closes on Thursday 25 Sep 2025.
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Clerical Officer | The Royal Wolverhampton NHS Trust employer: Royal Wolverhampton Nhs Trust
Contact Detail:
Royal Wolverhampton Nhs Trust Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Clerical Officer | The Royal Wolverhampton NHS Trust
✨Tip Number 1
Get to know the role and the department! Research the Radiology department at The Royal Wolverhampton NHS Trust. Understanding their values and how they operate will help you tailor your approach during interviews.
✨Tip Number 2
Practice your communication skills! Since you'll be the welcoming face for patients, it’s crucial to demonstrate a friendly and efficient telephone manner. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local healthcare events. Building relationships can give you insider tips and might even lead to a referral!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest job openings and updates directly from us at StudySmarter.
We think you need these skills to ace Clerical Officer | The Royal Wolverhampton NHS Trust
Some tips for your application 🫡
Read the Job Description Carefully: Before you start your application, take a good look at the job description and person specification. Make sure you understand what the role involves and how your skills match up. This will help us see that you’re a great fit for the Clerical Officer position.
Tailor Your Application: Don’t just send a generic application! We want to see how your experience relates specifically to the clerical duties in radiology. Highlight any relevant admin or customer service experience you have, and show us why you’d be perfect for this role.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, especially since you'll be dealing with patients and staff who need clear information.
Apply Through Our Website: Make sure to submit your application through our official website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Royal Wolverhampton Nhs Trust
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Clerical Officer in the Radiology department. Familiarise yourself with the Radiology Information System and the Trust Patient Administration System. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Practice Your Communication Skills
Since good communication is key for this position, practice how you would greet patients and handle enquiries. You might even want to role-play with a friend or family member. This will help you develop a pleasant telephone manner and ensure you can convey information clearly and effectively during the interview.
✨Showcase Your Organisational Skills
As a Clerical Officer, you'll need to manage appointments and maintain patient records. Be prepared to discuss any previous experiences where you've demonstrated strong organisational skills. Think of examples where you successfully managed multiple tasks or improved a process, as this will highlight your suitability for the role.
✨Emphasise Patient Confidentiality
Understanding the importance of patient confidentiality is crucial in healthcare roles. Be ready to discuss how you would ensure confidentiality in your work. You could mention specific practices or policies you would follow, which will demonstrate your commitment to maintaining trust and professionalism in the workplace.
