Catering Operations Manager

Are you a Catering Operations Manager with flair, energy, and an unshakable commitment to making every guest's experience unforgettable? If you live for vibrant atmospheres, thrive in fast-paced environments, and can manage a team with rhythm, then we want you on our team. This role offers the opportunity to take Royal Windsor Racecourse's catering experience to a new level.

Royal Windsor Racecourse has recently returned to Jumps racing, making it an all-year track and creating new opportunities for year-round events, new offers, and facilities. If you are looking for a role to make an impact, look no further!

• To work closely with the Executive Director and other team members to collectively deliver the annual budget for all catering department income and expenditure.
• Ensure the accurate production of documentation for the monthly management accounts including monthly stock take, labour analysis, and analysis of outlet performance.
• Work alongside the commercial team and Head Chef to propose innovative and creative product offerings, developing packages and sales strategies to achieve both raceday and non-raceday income targets.
• Work with the sales team to maximise profit for all raceday and non-raceday events.
• Work with the Head Chef and Staffing Manager to ensure the delivery of budgeted labour percentages for all raceday and non-raceday events.
• Operationally lead all aspects of raceday and non-raceday events to a high standard, including hospitality, restaurant and banquet food and beverage operations, and retail food and beverage outlets.
• Instruct, supervise, and assist your direct reports in their relevant duties.
• Ensure adherence to all ARC HR policies and procedures including reporting and management of sickness or absenteeism; planning and approval of annual leave/holiday, 1-1s, objectives, and annual appraisals with regional HR support.
• Undertake licensee responsibilities as required including the duties of Designated Premises Supervisor. Ensure relevant legislation with regard to the sale of alcohol is adhered to across the site.

• Proven leadership skills and ability to motivate and manage all levels of staff.
• Proficient in Microsoft applications, POS systems, and stock management systems.
• Excellent communication skills.
• 2 years experience in a similar catering and events manager position.
• Ability to meet deadlines and work under pressure.
• Advanced knowledge of food principles and practices.

At ARC, we believe that a diverse, equitable, and inclusive workplace makes us a more relevant, more competitive, and more resilient company. We welcome people from all backgrounds, ethnicities, cultures, and experiences. We are an equal opportunities employer and do not discriminate on the grounds of gender, sexual orientation, marital or civil partner status, pregnancy or maternity, gender reassignment, race, colour, nationality, ethnic or national origin, religion or belief, disability, or age. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

If you have a disability that requires reasonable adjustments, please let us know; we will ensure that individuals with additional needs are provided reasonable adjustments to participate in the job application or interview process and to perform essential job functions.

We understand the value that diversity brings to our business and we are striving to create a working environment that is inclusive, psychologically and physically safe and ensures everyone can be heard and valued for their contributions. We are committed to making a consistent, top-down effort to be role models on what diversity, inclusion, and belonging means in society.