At a Glance
- Tasks: Provide friendly service and manage a busy retail shop at Worcestershire Royal Hospital.
- Company: Join the Royal Voluntary Service, making a difference in the NHS.
- Benefits: Earn £12.96 per hour, enjoy 26 days holiday, and access great employee perks.
- Other info: Flexible hours with opportunities for career growth and skill development.
- Why this job: Be part of a passionate team and positively impact patients' experiences.
- Qualifications: Retail experience and excellent communication skills are essential.
The predicted salary is between 23599 - 23599 € per year.
Royal Voluntary Service has an opportunity available for a Retail Senior Customer Assistant to join our team at Worcester Royal Hospital, Newtown Road, WR5 1JG. You will join us on a part‑time, permanent basis, and in return, you will receive a competitive salary of £12.96 per hour (FTE £23,599 per annum).
About the Retail Senior Customer Assistant Role
Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community. Working alongside a friendly team of employees and volunteers, you will support the day‑to‑day management of our busy retail shop at Worcestershire Royal Hospital.
In This Role, You Will Be Responsible For:
- Providing friendly, helpful and efficient service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Operating the till and cashing up
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- Ensuring all stock and displays are replenished regularly and ordering supplies if required
- Engaging with volunteers to direct and lead by example, ensuring they have a great volunteer experience and maintaining a positive, motivated attitude
- Supervising the site and the team in the absence of the Retail Service Manager and supporting the manager to achieve KPI’s set, and directing, training and supporting your team to deliver
Hours: 20 hours per week – Monday 7 hours, Saturday 6.5 hours, Sunday 6.5 hours. Some availability to cover sickness or annual leave Tuesday to Friday to be discussed at interview. Our retail sites are open every day, including weekends and all bank holidays. There may also be opportunities for paid overtime during busy periods or to cover absences.
What You'll Bring:
- Previous experience in a retail or café environment with experience of managing people
- Knowledge of EPOS systems would be advantageous
- Knowledge and experience of general administrative processes
- Knowledge of Food Safety & Health & Safety procedures would be advantageous, but full training will be given
- Excellent communication skills
- Skilled at organising, delegating and prioritising
- Can remain calm and professional in a fast‑paced environment
- Ability to deliver excellent customer service
- Experience with email and internet is required
- Enjoy working within a passionate team as well as working on your own on occasions
- Flexible to the needs of the business & can attend out‑of‑hours training if required
Job Responsibilities:
- Provide friendly, helpful, and efficient customer service at all times with excellent product knowledge
- Supervise a team ensuring that preparation of hot and cold food meets food safety standards and support during peak trade
- Operate the till and undertake cash reconciliation as required and perform opening and closing of service
- Receive incoming deliveries, distribute, maintain and rotate stock appropriately and assist in accurate completion of regular stock takes
- Engage with volunteers to direct and lead by example, ensuring they have a great volunteer experience
- Maintain a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- Support the manager to achieve KPI’s set and direct, train and support your team to deliver
- Communicate and give feedback to your team and manager on good performance and challenge when improvement is required
- Be flexible to the needs of the business and available to work any day of the week, including weekends, and out of hours for training or stock takes
Service Delivery Focused:
- Identify and focus on the individual needs and concerns of the customer or client, engage and respond accordingly with a professional and high‑quality service and keep people safe from harm.
Delivers Objectives:
- Strive to deliver what is expected or required and consistently meet objectives and deadlines. Dependable and does not abandon tasks without seeing them through to completion. Work is often conducted in a thorough and methodical manner.
Enable Volunteers:
- Demonstrate understanding of how the role impacts volunteers, collaborate with the Volunteering Team and accept responsibility for volunteers’ journey and experience.
Supporting & Managing Others:
- Support others by getting involved, helping when they have problems, contribute to joint activities, enjoy teamwork, approachable, collaborative and dependable.
Quality Orientation:
- Pays attention, is precise, checks, and completes things, focuses on getting things right and seeks to ensure decisions and solutions minimise risk, adheres to policy and standards.
Leadership:
- Take charge, empower and direct people and activities, see the way ahead, inspire and motivate others to achieve goals.
Following Directions:
- Motivated to accept and comply with standards and instructions, deliver accurately on what is promised or expected, work productively with others.
Equality, Diversity, and Inclusion:
- Values difference and sets a positive example of inclusive behaviour, promotes practices that celebrate equality and diversity, actively participates and encourages others.
Benefits:
- Salary of £12.96 per hour (FTE £23,599 per annum) from 1 April 2026
- 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
- Up to 2 days paid volunteer leave per year via employer-supported volunteer scheme
- Ten weeks’ company sick pay following successful completion of probation
- Great pension scheme with 8% employer contributions
- Base Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- Employee benefits package with access to exclusive rewards website for discounts and cashback
- 24‑hour doctor line, financial support with dental/optical and other therapies
- Free confidential employee assistance programme with up to six face‑to‑face counselling sessions
- Opportunities to discuss flexible working
- Opportunities to develop new skills and progress your career
- Chance to make a positive, lasting impact that changes lives, communities, and society
Apply before 5 June 2026. We reserve the right to close this vacancy early. We welcome everyone and build inclusive and diverse teams. To find out more about our commitment to EDI, visit our website. Join Royal Voluntary Service and together we can change lives, communities, and society.
Retail Senior Customer Assistant at Worcestershire Royal Hospital employer: Royal Voluntary Service
Royal Voluntary Service is an exceptional employer, offering a supportive and inclusive work environment at Worcestershire Royal Hospital. With competitive pay, generous holiday allowances, and opportunities for personal and professional growth, employees can thrive while making a meaningful impact in their community. Join a passionate team dedicated to providing excellent customer service and enhancing the hospital experience for patients and visitors alike.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Senior Customer Assistant at Worcestershire Royal Hospital
✨Tip Number 1
Get to know the company! Before your interview, check out Royal Voluntary Service's mission and values. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It not only shows your appreciation but also keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Senior Customer Assistant at Worcestershire Royal Hospital
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to share a bit about your passion for customer service and why you’d love to work with us at Worcestershire Royal Hospital.
Tailor Your Experience:Make sure to highlight any relevant experience you have in retail or café environments. We’re looking for someone who can manage a team and deliver excellent customer service, so connect your past roles to what we need in this position.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points if it helps, and make sure to answer any specific questions in the job description. We appreciate straightforward communication, especially in a fast-paced environment like ours!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our values there.
How to prepare for a job interview at Royal Voluntary Service
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Since this role is all about providing friendly and efficient service, think of examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of making someone's day better.
✨Familiarise Yourself with Food Safety Standards
Even though full training will be provided, having a basic understanding of food safety and hygiene standards can really set you apart. Do a bit of research on common practices in a café or retail environment, and be ready to discuss how you would ensure compliance in your role.
✨Show Your Team Spirit
This position involves working closely with both staff and volunteers, so be prepared to talk about your teamwork experience. Think of specific instances where you led a team or supported others, and how you maintained a positive atmosphere. Highlighting your ability to motivate and engage with others will resonate well.
✨Be Ready for Flexibility Questions
Since the job requires flexibility in working hours, be ready to discuss your availability. Think about how you can accommodate the needs of the business, especially during busy periods. Showing that you're adaptable and willing to step in when needed will demonstrate your commitment to the role.
