At a Glance
- Tasks: Deliver friendly service, supervise a team, and maintain high standards in our busy hospital retail shop.
- Company: Join the Royal Voluntary Service, a vital part of the NHS community.
- Benefits: Earn £12.96 per hour, enjoy 26 days holiday, and access exclusive employee discounts.
- Other info: Flexible hours with opportunities for career growth and personal development.
- Why this job: Make a real difference in people's lives while gaining valuable experience in a supportive environment.
- Qualifications: Previous retail experience and excellent communication skills are a plus.
The predicted salary is between 23599 - 23599 € per year.
Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community. Working alongside a friendly team of employees and volunteers, to support the day‑to‑day management of our busy retail shop at Worcestershire Royal Hospital RVS.
Responsibilities
- Providing friendly, helpful and efficient service at all times.
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments.
- Operating the till and cashing up.
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy.
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required.
- Engage with volunteers to direct & lead by example to ensure they have a great volunteer experience.
- Have a positive & motivated attitude.
- Supervise the site and the team in the absence of the Retail Service Manager and supporting the manager to achieve KPI's set & be able to direct, train & support your team to deliver.
Hours
20 hours per week – Monday 7 hours, Saturday 6.5 hours and Sunday 6.5 hours. Some availability to cover sickness or annual leave Tuesday to Friday to be discussed at interview. Our retail sites are open every day, including weekends and all bank holidays. There may also be opportunities for paid overtime during busy periods or to cover absences.
What you’ll bring
Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.
What you’ll be doing
- Provide friendly, helpful, and efficient customer service at all times with excellent product knowledge.
- Supervising a team ensuring that preparation of hot & cold food is to legal food safety standards & be able to assist at peak trade.
- Operating the till and undertake cash reconciliation as required & will be required to perform an open & close of a service.
- To receive incoming deliveries, distribute, maintain, and date rotate stock as appropriate.
- Assist in the accurate completion of regular stock takes.
- Engage with volunteers to direct & lead by example to ensure they have a great volunteer experience.
- Have a positive & motivated attitude.
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy.
- Support the manager to achieve KPI’s set & be able to direct, train & support your team to deliver.
- Be able to communicate & feedback to your team & your manager on good performance but be able to challenge when you see there is an improvement required.
- Flexible to the needs of the business & be available to work any day of the week including weekends.
- You may be required to work out of hours to assist in training or stock takes.
Job Benefits
- Previous experience in a retail or cafe environment with experience of managing people.
- Knowledge of EPOS systems would be advantageous.
- Knowledge of general administrative processes.
- Knowledge in Food Safety & Health & Safety procedures would be advantageous but full training will be given.
- Excellent communication skills.
- Skilled at Organising, Delegating & Prioritising.
- Can remain calm & professional in fast paced environment.
- The ability to deliver excellent customer service.
- Experience with email and internet is required.
- Enjoy working within a passionate team as well as working on your own on occasions.
- Flexible to the needs of the business & can attend out of hours training if required.
Salary and Benefits
- Salary of £12.96 per hour (FTE £23,599 per annum) from 1st April 2026.
- 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata).
- Up to 2 days paid volunteer leave a year, through our employer supported volunteer scheme.
- Ten weeks’ company sick pay following successful completion of probation.
- A great pension scheme with 8% employer contributions.
- 2 x Base Salary Death in Service Benefit, subject to qualification.
- Enhanced Family Leave schemes.
- An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online.
- A 24‑hour doctor line, financial support with dental/optical and other therapies.
- A free and confidential employee assistance programme with up to six face‑to‑face counselling sessions included.
- Opportunities to discuss flexible working.
- Opportunities to develop new skills and progress your career.
- The chance to make a positive, lasting impact that changes lives, communities and society.
At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website.
Retail Senior Customer Assistant in Worcester employer: Royal Voluntary Service
At Royal Voluntary Service, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment at Worcestershire Royal Hospital. Our team enjoys competitive pay, generous holiday allowances, and opportunities for personal and professional growth, all while making a meaningful impact in the community through our services. Join us to be part of a passionate team that values your contributions and fosters a culture of collaboration and respect.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Senior Customer Assistant in Worcester
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Royal Voluntary Service. Understand their mission and values, especially how they support the NHS. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you went above and beyond for a customer. Be ready to share these stories during your chat with us.
✨Tip Number 3
Show your teamwork spirit! Highlight any experience you've had working in a team, especially in busy environments. We love candidates who can lead by example and engage with volunteers, so be sure to mention how you’ve supported others in the past.
✨Tip Number 4
Be flexible and positive! The retail environment can be unpredictable, especially in a hospital setting. Share your willingness to adapt and maintain a cheerful attitude, even during peak times. This will show us that you’re the right fit for our dynamic team.
We think you need these skills to ace Retail Senior Customer Assistant in Worcester
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in providing friendly and efficient customer service. We want to see how you can adapt your approach to meet the needs of different customers, especially in a hospital setting.
Be Specific About Your Experience:When detailing your previous roles, focus on specific tasks that relate to the job description. Mention any experience with managing teams, operating tills, or maintaining cleanliness standards, as these are key for us.
Keep It Professional Yet Friendly:Your application should reflect the positive and motivated attitude we’re looking for. Use a friendly tone while keeping it professional, showing us that you can communicate well with both customers and team members.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to the right place and helps us keep track of all applicants efficiently. Plus, it’s super easy!
How to prepare for a job interview at Royal Voluntary Service
✨Know Your Customer Service Basics
Make sure you brush up on your customer service skills before the interview. Think about how you can provide friendly and efficient service, especially in a hospital setting where every interaction counts. Be ready to share examples of how you've made someone's day better through your service.
✨Show Off Your Team Spirit
Since this role involves supervising a team and working alongside volunteers, be prepared to discuss your experience in leading and motivating others. Share specific instances where you’ve successfully directed a team or improved their experience, as this will show you’re a great fit for the collaborative environment.
✨Demonstrate Your Product Knowledge
Familiarise yourself with the types of products typically sold in hospital cafes and shops. During the interview, express your enthusiasm for healthy food choices and beverages, and be ready to discuss how you would inform customers about specials or new products.
✨Be Ready for Practical Scenarios
Expect some situational questions that might involve cash handling, stock management, or maintaining cleanliness standards. Think through how you would handle these scenarios, and don’t hesitate to ask clarifying questions if needed. This shows your proactive approach and attention to detail.
