At a Glance
- Tasks: Provide friendly service, prepare food and drinks, and maintain cleanliness in a busy hospital café.
- Company: Join the Royal Voluntary Service, a vital part of the NHS community.
- Benefits: Earn £12.71 per hour, enjoy 26 days holiday, and access great employee perks.
- Other info: Opportunities for career development and paid volunteer leave available.
- Why this job: Make a positive impact while gaining valuable experience in a supportive team environment.
- Qualifications: Customer service skills and a flexible approach; retail experience is a plus.
The predicted salary is between 23136 - 23136 £ per year.
Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Worcester Royal Hospital, Newtown Road, Worcester WR5 1JG. You will join us on a part‑time, permanent basis, and in return you will receive a competitive salary of £12.71 per hour (FTE £23,136 per annum).
About the Role
Royal Voluntary Service hospital cafés, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community. Working alongside a friendly team of employees and volunteers, you will participate in the day‑to‑day running of our busy retail sites at Worcester Royal Hospital.
Key Responsibilities
- Provide friendly, helpful and efficient service at all times.
- Welcome customers, inform them about specials or new products, answer questions and accept orders and payments.
- Operate the till and cash out at end of shift.
- Maintain a high level of cleanliness, complying with health and safety and food hygiene standards and ensuring all areas of the site remain tidy.
- Ensure that all stock and displays are replenished regularly and order supplies when required.
- Take part in receiving deliveries, distributing, rotating and checking stock; assist with regular stock checks.
- Prepare hot and cold drinks and serve freshly made food such as cakes, sandwiches and pastries.
- Engage with volunteers to direct & lead by example, ensuring they have a great volunteer experience.
- Possibly push loaded trolleys of stock for long distances.
Hours & Working Conditions
10 hours per week. This includes one Saturday or Sunday and the remaining hours on a rota basis. Our retail sites are open on weekends and bank holidays. There may also be opportunities for paid overtime in busy periods or to cover absence.
Requirements
- Previous experience in a retail or café environment would be an advantage; training will be given.
- Demonstrated ability to deliver outstanding customer service.
- Excellent communications skills.
- Strong organisational skills.
- Familiarity with email and internet.
- Flexible approach towards working hours.
- Ability to work well within a team of employees and volunteers, and independently when required.
- Proficient literacy and numeracy.
- Knowledge of EPOS / till systems would be advantageous.
- Experience of general administrative processes.
- Commitment to undertake training and continuing professional development.
Benefits
- Salary of £12.71 per hour (FTE £23,136 per annum).
- 26 days’ holiday (pro‑rata) plus paid statutory bank holidays (pro‑rata).
- Up to 2 days paid volunteer leave a year through our employer‑supported volunteer scheme.
- Ten weeks’ company sick pay following successful completion of probation.
- Great pension scheme with 8% employer contributions.
- 2 x Base Salary Death in Service Benefit, subject to qualification.
- Enhanced family leave schemes.
- Employee benefits package gives access to an exclusive rewards website for discounts and cashback online.
- 24‑hour doctor line, financial support with dental/optical and other therapies.
- Free and confidential employee assistance programme with up to six face‑to‑face counselling sessions included.
- Opportunities to discuss flexible working.
- Opportunities to develop new skills and progress your career.
- The chance to make a positive lasting impact that changes lives, communities and society.
Equal Opportunities
Royal Voluntary Service welcomes everyone and aims to build inclusive and diverse teams. We celebrate difference and encourage all to be themselves at work. For our commitment to equality, diversity and inclusion, please visit our website.
Retail Customer Assistant at Worcester Royal Hospital - 10 hours employer: Royal Voluntary Service
Royal Voluntary Service is an exceptional employer, offering a supportive and inclusive work environment at Worcester Royal Hospital. With competitive pay, generous holiday allowances, and a strong commitment to employee development, we empower our Retail Customer Assistants to thrive while making a meaningful impact in the community. Join our friendly team and enjoy unique benefits like paid volunteer leave and a comprehensive employee assistance programme, all while contributing to the vital services that support the NHS.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Assistant at Worcester Royal Hospital - 10 hours
✨Tip Number 1
Get to know the company! Before your interview, check out Royal Voluntary Service's website and social media. Understanding their mission and values will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing friendly and efficient service, think of examples from your past experiences where you’ve gone above and beyond for a customer. Be ready to share these stories during your interview!
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and presentable. First impressions matter, especially in a retail environment where you'll be interacting with customers daily.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a perfect fit for the team!
We think you need these skills to ace Retail Customer Assistant at Worcester Royal Hospital - 10 hours
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can really make your application stand out.
Tailor Your Experience:Make sure to highlight any previous retail or café experience you have. Even if it’s not directly related, show us how your skills can translate into providing outstanding customer service at Worcester Royal Hospital.
Be Clear and Concise:Keep your application clear and to the point. Use bullet points for your skills and experiences if it helps. We appreciate straightforwardness, so don’t be afraid to get right to the good stuff!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Royal Voluntary Service
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Retail Customer Assistant. Familiarise yourself with the services offered at Worcester Royal Hospital and think about how you can contribute to providing outstanding customer service.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you've delivered excellent customer service. Think about times when you went above and beyond for a customer, as this role is all about creating a positive experience for those you serve.
✨Be Ready to Discuss Teamwork
Since you'll be working alongside both employees and volunteers, be prepared to talk about your teamwork skills. Share instances where you've successfully collaborated with others, highlighting your ability to lead by example and support your colleagues.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how the role contributes to the overall mission of the Royal Voluntary Service. This shows your genuine interest in the position and the organisation.
