At a Glance
- Tasks: Provide friendly service, manage retail operations, and support a team of volunteers.
- Company: Join the Royal Voluntary Service at Worcestershire Royal Hospital.
- Benefits: Earn £12.96 per hour with opportunities for overtime and a supportive work environment.
- Other info: Flexible hours with potential for career growth in a dynamic hospital setting.
- Why this job: Make a difference in people's lives while gaining valuable retail experience.
- Qualifications: Experience in retail or café settings and strong communication skills required.
The predicted salary is between 23599 - 23599 € per year.
Royal Voluntary Service has an opportunity available for a Retail Senior Customer Assistant to join our team at Worcester Royal Hospital, Newtown Road, WR5 1JG. You will join us on a part‑time, permanent basis, and in return, you will receive a competitive salary of £12.96 per hour (FTE £23,599 per annum).
About the Retail Senior Customer Assistant Role
Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community. Working alongside a friendly team of employees and volunteers, you will support the day‑to‑day management of our busy retail shop at Worcestershire Royal Hospital.
In This Role, You Will Be Responsible For:
- Providing friendly, helpful and efficient service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Operating the till and cashing up
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- Ensuring all stock and displays are replenished regularly and ordering supplies if required
- Engaging with volunteers to direct and lead by example, ensuring they have a great volunteer experience and maintaining a positive, motivated attitude
- Supervising the site and the team in the absence of the Retail Service Manager and supporting the manager to achieve KPI’s set, and directing, training and supporting your team to deliver
Hours: 20 hours per week – Monday 7 hours, Saturday 6.5 hours, Sunday 6.5 hours. Some availability to cover sickness or annual leave Tuesday to Friday to be discussed at interview. Our retail sites are open every day, including weekends and all bank holidays. There may also be opportunities for paid overtime during busy periods or to cover absences.
What You'll Bring:
- Previous experience in a retail or café environment with experience of managing people
- Knowledge of EPOS systems would be advantageous
- Knowledge and experience of general administrative processes
- Knowledge of Food Safety
Retail Senior Customer Assistant at Worcestershire Royal Hospital employer: Royal Voluntary Service
Royal Voluntary Service is an exceptional employer, offering a supportive and friendly work environment at Worcestershire Royal Hospital. With a focus on employee growth and community impact, you will have the opportunity to lead a dedicated team while contributing to the well-being of patients and visitors. Enjoy competitive pay, flexible hours, and the satisfaction of knowing your work directly supports volunteer initiatives within the NHS.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Senior Customer Assistant at Worcestershire Royal Hospital
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Royal Voluntary Service. Understand their mission and values, especially how they contribute to the NHS. This will help you connect with the team and show that you're genuinely interested.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing a friendly and efficient service, think of examples from your past experiences where you've gone above and beyond for customers. Be ready to share these stories during your interview.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you take the opportunity seriously and are ready to represent the team at Worcestershire Royal Hospital.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re tech-savvy and comfortable with the process, which is a great trait for a Retail Senior Customer Assistant.
We think you need these skills to ace Retail Senior Customer Assistant at Worcestershire Royal Hospital
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to add a touch of warmth and friendliness to your words. Remember, this role is all about customer service, so showing that you can connect with people is key.
Tailor Your Experience:Make sure to highlight any relevant experience you have in retail or café environments. We’re looking for someone who knows their way around customer service and managing a team, so be specific about your past roles and how they relate to what we do at Worcestershire Royal Hospital.
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points if necessary to break down your skills and experiences, making it easier for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and how you can be part of our mission.
How to prepare for a job interview at Royal Voluntary Service
✨Know Your Customer Service Basics
Since this role is all about providing excellent customer service, brush up on your customer interaction skills. Think of examples from your past experiences where you went above and beyond for a customer, especially in a retail or café setting.
✨Familiarise Yourself with the Role
Read through the job description thoroughly and understand the key responsibilities. Be ready to discuss how your previous experience aligns with managing a team and ensuring a positive environment for both customers and volunteers.
✨Show Your Passion for the NHS
This position is within a hospital setting, so it’s important to convey your enthusiasm for working in a healthcare environment. Share any relevant experiences or motivations that connect you to the NHS and its mission.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the training process for new staff, or how they measure success in the role. This shows your genuine interest and helps you assess if it's the right fit for you.
