At a Glance
- Tasks: Provide friendly service and manage retail operations at Leicester General Hospital.
- Company: Join Royal Voluntary Service, a vital part of the NHS community.
- Benefits: Earn £12.96 per hour with opportunities for overtime and training.
- Other info: Flexible shifts available, including weekends, in a supportive team environment.
- Why this job: Make a difference in people's lives while gaining valuable retail experience.
- Qualifications: Previous retail experience and strong communication skills are essential.
The predicted salary is between 12.96 - 12.96 £ per hour.
Royal Voluntary Service has an opportunity available for a Retail Senior Customer Assistant to join our team at Leicester General Hospital, Gwendolen Road, LE5 4PW. You will join us on a part-time, permanent basis, and in return, you will receive a competitive salary of £12.96 per hour (FTE £23,599 per annum).
About the Retail Senior Customer Assistant role:
Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.
Working alongside a friendly team of employees and volunteers, to support the day-to-day management of our busy retail Shop at Leicester General Hospital RVS. In this role, you will be responsible for:
- Providing friendly, helpful and efficient service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Operating the till and cashing up
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required
- Engaging with volunteers to direct & lead by example to ensure they have a great volunteer experience. Have a positive & motivated attitude
- Supervising the site and the team in the absence of the Retail Service Manager and supporting the manager to achieve KPI’s set & be able to direct, train & support your team to deliver
Hours: 25 hours per week - Working 5 from 7 days a week, 5 hours shift on a rota basis, including weekends. Shifts will predominantly be scheduled Monday to Friday, with weekend shifts on a rota basis. Shift times typically include 07:30–12:30, 13:30 -18:30. There may also be opportunities for paid overtime in busy periods or to cover absence, and you will also be available to work at our site at Leicester Royal Hospital. Our retail sites are open every day, including weekends and all bank holidays.
What you'll bring as our Retail Senior Customer Assistant:
Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.
Requirements:
- Previous experience in a retail or cafe environment with experience of managing people
- Knowledge of EPOS systems would be advantageous.
- Knowledge and experience of general administrative processes.
- Knowledge in Food Safety & Health & Safety procedures would be advantageous but full training will be given
- Excellent communication skills
- Skilled at Organising, Delegating & Prioritising
- Can remain calm & professional in a fast-paced environment
- The ability to deliver excellent customer service
- Experience with email and internet is required
- Enjoy working within a passionate team as well as working on your own on occasions
- Flexible to the needs of the business & can attend out of hours training if required
Retail Senior Customer Assistant at Leicester General Hospital - 25 hours employer: Royal Voluntary Service
Royal Voluntary Service is an excellent employer, offering a supportive work culture where your contributions truly make a difference in the community. Located at Gartnavel General Hospital in Glasgow, employees enjoy flexible hours, competitive pay, and numerous opportunities for career growth, making it a rewarding place to work for those passionate about customer service and community impact.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Senior Customer Assistant at Leicester General Hospital - 25 hours
✨Get to Know Your Local Scene
Retail is all about community, so don't underestimate the power of local connections. Pop into shops you're interested in, chat with staff, and ask if they have any openings. This personal touch could land you a part-time gig with ease!
✨Show Off Your Personality
Retail is a people business, and employers love genuine, enthusiastic candidates. When you're applying for part-time roles, showcase your customer service skills and personality during interviews. Be yourself, and don't be afraid to share your love for the products!
✨Utilise College or University Resources
If you're a student, check out your university’s career services. They often have links with local retailers looking for part-time staff. It's a great way to find positions that work around your studies while also building your CV!
✨Check Out Seasonal Opportunities
Retail often sees a surge during peak seasons like Christmas or summer sales. Keep your eyes peeled for temporary part-time roles during these times. Many companies, including Royal Voluntary Service, may even transition seasonal workers into permanent positions if you impress them!
We think you need these skills to ace Retail Senior Customer Assistant at Leicester General Hospital - 25 hours
Some tips for your application 🫡
Show Off Your Customer Service Skills:In retail, we know that customer service is king! Make sure your CV highlights any experience you've got with face-to-face interactions. Include specific examples where you went above and beyond for a customer—this shows potential employers like Royal Voluntary Service that you're all about creating great shopping experiences.
Flexibility is Key!:For a part-time role, showcasing your availability is crucial. Make it clear in your application when you can work, especially if you have weekday and weekend flexibility. Retail can demand odd hours, so we want to see that you're ready to jump in when needed!
Forget the Fancy Formatting:While you want your CV to look good, in retail, clarity is more important than flashiness. Use simple formatting and bullet points to make your experiences stand out. Retail managers at Royal Voluntary Service will appreciate a straightforward CV that’s easy to skim through.
Craft a Genuine Cover Letter:When applying for a part-time retail position, your cover letter is your chance to shine! Share why you’re excited about Royal Voluntary Service and what you can bring to their team. Maybe you love their products or admire their customer service philosophy—let that passion come through!
How to prepare for a job interview at Royal Voluntary Service
✨Mastering Brand Knowledge
As we're heading into a part-time retail role at Royal Voluntary Service, it’s super crucial to know their brand inside out. Familiarise yourself with their products, customer service approach, and any current promotions. This way, you can engage genuinely in conversations and show that you’re already invested in their vibe.
✨Excellent Customer Scenarios
Prepare for customer service scenarios! Retail interviews often include role-play or situational questions. Think about how you'd handle different customer situations, from dealing with complaints to upselling products. We want to hear how you can keep your cool and keep the customer happy!
✨Tailoring Your Availability
Being part-time means flexibility is key! Be ready to discuss your availability honestly. Employers in retail love candidates who can adapt their schedules to peak hours. Show that you're keen to work evenings or weekends if it helps them out.
✨Show Off Your Team Spirit
Teamwork is essential in retail. Bring up experiences where you worked effectively in a team, whether it’s in previous jobs, school projects, or volunteering. We want to know how you can contribute to a positive team environment at Royal Voluntary Service!
