At a Glance
- Tasks: Provide friendly service, manage retail operations, and support a team of volunteers.
- Company: Join Royal Voluntary Service at Kingston Hospital, making a difference in the community.
- Benefits: Earn £12.96 per hour, enjoy flexible shifts, and gain valuable experience.
- Other info: Opportunities for paid overtime and training provided.
- Why this job: Be part of a supportive team while helping others in a vibrant hospital environment.
- Qualifications: Retail experience, strong communication skills, and a passion for customer service.
The predicted salary is between 12.96 - 12.96 £ per hour.
Royal Voluntary Service has an opportunity available for a Retail Senior Customer Assistant to join our team at Kingston Hospital, Galsworthy Rd, Kingston KT2 7QB. You will join us on a part-time, fixed-term basis until 30/09/2026, and in return, you will receive a salary of £12.96 per hour (FTE £23,599 per annum).
About the Retail Senior Customer Assistant role:
Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community.
Working alongside a friendly team of employees and volunteers, to support the day-to-day management of our busy retail Shop at Kingston Hospital RVS. In this role, you will be responsible for:
- Providing friendly, helpful and efficient service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Operating the till and cashing up
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required
- Engaging with volunteers to direct & lead by example to ensure they have a great volunteer experience. Have a positive & motivated attitude
- Supervising the site and the team in the absence of the Retail Service Manager and supporting the manager to achieve KPI’s set & be able to direct, train & support your team to deliver
Hours: 25 hours per week - Working 4 from 7 days a week, 6.15 hours shift on a rota basis, including weekends. Shifts will predominantly be scheduled Monday to Friday, with weekend shifts on a rota basis. Shift times typically include 06:30-12:30 & 12:30-18:30. There may also be opportunities for paid overtime in busy periods or to cover absence, and you will also be available to work at our Nineteen38 Coffee site at Wimbledon Station. Our retail sites are open every day, including weekends and all bank holidays.
What you'll bring as our Retail Senior Customer Assistant:
Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.
Requirements:
- Previous experience in a retail or cafe environment with experience of managing people
- Knowledge of EPOS systems would be advantageous.
- Knowledge and experience of general administrative processes.
- Knowledge in Food Safety & Health & Safety procedures would be advantageous but full training will be given
- Excellent communications skills
- Skilled at Organising, Delegating & Prioritising
- Can remain calm & professional in fast paced environment
- The ability to deliver excellent customer service
- Experience with email and internet is required
- Enjoy working within a passionate team as well as working on your own on occasions
- Flexible to the needs of the business & can attend out of hours training if required
Retail Senior Customer Assistant at Kingston Hospital - 25 hours employer: Royal Voluntary Service
Royal Voluntary Service is an excellent employer, offering a supportive work culture where your contributions truly make a difference in the community. Located at Gartnavel General Hospital in Glasgow, employees enjoy flexible hours, competitive pay, and numerous opportunities for career growth, making it a rewarding place to work for those passionate about customer service and community impact.
