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- Tasks: Join our team to provide friendly service and manage daily retail operations.
- Company: Royal Voluntary Service supports NHS with cafes and shops, making a real community impact.
- Benefits: Earn £11.95/hour, enjoy 26 days holiday, and access exclusive employee perks.
- Why this job: Make a difference in people's lives while working in a supportive, fun environment.
- Qualifications: Previous retail experience and strong communication skills are essential.
- Other info: Flexible hours, opportunities for overtime, and extensive training provided.
Royal Voluntary Service has an opportunity available for a Retail Senior Customer Assistant to join our team at RVS Shop, Hairmyres Hospital, 218 Eaglesham Road, East Kilbride, Glasgow, G75 8RG. You will join us on a part-time, permanent basis, and in return, you will receive a competitive salary of £11.95 per hour (FTE £21,824 per annum). About the Retail Senior Customer Assistant role: Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community. Working alongside a friendly team of employees and volunteers, to support the day-to-day management of our busy retail in in the RVS shop in Haimyres Hospital. In this role, you will be responsible for: Providing friendly, helpful and efficient service at all times Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments Operating the till and cashing up Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy Ensuring that all stock and displays are replenished regularly and ordering supplies if required Engage with volunteers to direct & lead by example to ensure they have a great volunteer experience. Have a positive & motivated attitude Supervise the site and the team in the absence of the Retail Service Manager and supporting the manager to achieve KPI’s set & be able to direct,train & support your team to deliver Hours: 11 hours This is a permanent, part-time role working flexibly over 7 days, includes weekends and evenings. Our retail sites can be open on weekends and bank holidays. There may also be opportunities for paid overtime in busy periods or to cover absence. Benefits: Salary of £11.95 per hour (FTE £21,824 per annum) 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata) Ten weeks’ company sick pay following successful completion of probation A great pension scheme 2 x Salary Death in Service Benefit, subject to qualification Enhanced Family Leave schemes An employee benefits package that gives access to an exclusive rewards website to get discounts and cashback online A 24-hour doctor line, financial support with dental/optical and other therapies A free and confidential employee assistance programme with up to six face-to-face counselling sessions included Extensive online and on the job training to ensure you will succeed in your role Opportunities to discuss flexible working Opportunities to develop new skills and progress your career The chance to make a positive, lasting impact that changes lives, communities and society What you'll bring as our Retail Senior Customer Assistant: Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met. Previous experience in a retail or cafe environment with experience of managing people Knowledge of EPOS / till systems would be advantageous. Knowledge and experience of general administrative processes. Knowledge in Food Safety & Health & Safety procedures would be advantageous but full training will be given Excellent communications skills Skills in Organising ,Delegating & Proritising Can remain calm & professional in fast paced environment The ability to deliver excellent customer service Experience with email and internet is required Enjoy working within a passionate team as well as working on your own on occasions Flexible to the needs of the business & can attend out of hours training if required Please read the role profile that accompanies this vacancy for full details of this great opportunity. If you feel have the skills and experience to become our Retail Senior Customer Assistant please click 'apply' today, we’d love to hear from you! The closing date for this role is 24/02/2025. However, we reserve the right to close this vacancy early should sufficient applications be received. At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. To find out more about our commitment to EDI, visit our website. Join Royal Voluntary Service and together we can change lives, change communities and change society. Other organisations may call this role Senior Retail Assistant, Senior Shop Assistant, Senior Cafe Assistant, Senior Store Assistant, Senior Retail Sales Assistant, or Senior Customer Service Assistant
Retail Senior Customer Assistant employer: Royal Voluntary Service
Contact Detail:
Royal Voluntary Service Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Senior Customer Assistant
✨Tip Number 1
Make sure to highlight your customer service skills during the interview. Since this role involves interacting with a diverse range of people in a hospital setting, demonstrating your ability to adapt your communication style to meet different needs will be crucial.
✨Tip Number 2
Familiarize yourself with the specific health and safety standards relevant to food service in a hospital environment. Showing that you understand these regulations can set you apart from other candidates.
✨Tip Number 3
If you have experience with EPOS or till systems, be prepared to discuss it. Even if you haven't used the exact system they use, showing your willingness to learn and adapt is key.
✨Tip Number 4
Demonstrate your leadership skills by sharing examples of how you've successfully managed or supported a team in previous roles. This will show that you're ready to take on the supervisory responsibilities of the position.
We think you need these skills to ace Retail Senior Customer Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail or cafe environments. Emphasize any previous roles where you managed people or provided excellent customer service, as these are key aspects of the Retail Senior Customer Assistant position.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the organization. Mention specific experiences that demonstrate your ability to adapt your communication style to meet diverse customer needs, as this is crucial in a hospital setting.
Highlight Relevant Skills: Clearly outline your skills related to food safety, health and safety procedures, and your familiarity with EPOS/till systems. If you have experience in organizing, delegating, and prioritizing tasks, make sure to include that as well.
Showcase Your Team Spirit: Since the role involves working alongside volunteers and a team, mention any past experiences where you successfully collaborated with others. Highlight your ability to lead by example and create a positive environment for both customers and team members.
How to prepare for a job interview at Royal Voluntary Service
✨Show Your Customer Service Skills
Since this role requires excellent customer service, be prepared to share specific examples of how you've provided friendly and efficient service in previous jobs. Highlight your ability to adapt your communication style to meet the needs of different customers.
✨Demonstrate Team Leadership
As a Retail Senior Customer Assistant, you'll be supervising a team. Discuss any past experiences where you've led or trained others, and emphasize your ability to motivate and support team members, especially volunteers.
✨Familiarize Yourself with Health and Safety Standards
Knowledge of food safety and health standards is advantageous. Brush up on these topics before the interview and be ready to discuss how you would ensure compliance in a retail environment, particularly in a hospital setting.
✨Prepare for Situational Questions
Expect questions that assess how you handle fast-paced environments and challenging situations. Think of scenarios where you've remained calm under pressure and how you prioritized tasks effectively to maintain service quality.
