At a Glance
- Tasks: Welcome customers, serve food and drinks, and ensure a tidy café environment.
- Company: Join the Royal Voluntary Service at Addenbrookes Hospital.
- Benefits: Earn £12.43/hour, enjoy 26 days holiday, and access great employee perks.
- Other info: Flexible hours, training provided, and opportunities for career growth.
- Why this job: Make a positive impact while working in a passionate team.
- Qualifications: Positive attitude, communication skills, and willingness to learn.
The predicted salary is between 22638 - 22638 € per year.
Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Addenbrookes Hospital. RVS Shop training will be given.
Essential Skills:
- Positive attitude and can-do mindset
- Ability to deliver outstanding customer service
- Excellent communication skills
- High level of organisational skills
- Familiarity with email and internet
- Flexible approach towards working hours
- Enjoying working within a passionate team of employees and volunteers, and working independently when required
- Proficient literacy and numeracy skills
- Knowledge of EPOS/till systems would be advantageous
- Knowledge and experience of general administrative processes
- Willingness to undertake training and continuing professional development
Job Responsibilities:
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Preparing hot and cold drinks (Café)
- Serving freshly made food such as cake, sandwiches, and pastries (Café)
- Operating the till and undertaking cash reconciliation as required
- Receiving incoming deliveries, distributing, maintaining, and rotating stock as appropriate; assisting in the accurate completion of regular stock checks
- Engaging with volunteers to direct and lead by example to ensure a great volunteer experience
- Maintaining a high level of cleanliness, complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- May involve pushing loaded trolleys of stock for long distances
This Is How You'll Be Doing It:
- Delivers Objectives: Strives to deliver what is expected and consistently meets objectives and deadlines. Is dependable and does not leave tasks unfinished.
- Quality Orientation: Checks, completes, and ensures decisions minimise risk. Adheres to policy and standards.
- Team Working: Enjoys group activities and works collaboratively with others, willing to cooperate and compromise for the overall good.
- Service Delivery Focused: Identifies and focuses on the individual needs and concerns of the customer, engaging and responding accordingly with a professional and high-quality service. Is committed to keeping people safe from harm.
- Following Directions: Accepts and complies with standards and instructions, delivers accurately on what is promised or expected, works productively with others.
- Interpersonal Sensitivity: Interacts with others in a sensitive and effective manner, respects and works well with others, and builds healthy relationships.
- Equality, Diversity, and Inclusion: Values difference, sets a positive example of inclusive behaviour, promotes equality and diversity in the workplace, and encourages engagement with charity-wide inclusion activities.
Job Benefits:
- Salary of £12.43 per hour (FTE £22,638 per annum)
- 26 days’ holiday (pro rata) plus paid statutory Bank Holidays (pro rata)
- Up to 2 days paid volunteer leave a year, through our employer-supported volunteer scheme
- Ten weeks’ company sick pay following successful completion of probation
- A great pension scheme
- 2x Salary Death in Service Benefit, subject to qualification
- Enhanced Family Leave schemes
- Employee benefits package providing access to an exclusive rewards website for discounts and cashback online
- 24-hour doctor line, financial support with dental/optical and other therapies
- Free and confidential employee assistance programme with up to six face-to-face counselling sessions included
- Extensive online and on-the-job training to ensure you will succeed in your role
- Opportunities to discuss flexible working and develop new skills, progressing your career
- The chance to make a positive, lasting impact that changes lives, communities and society
To be eligible for this role, you will be subject to a satisfactory DBS check. The closing date for this role is 25 May 2026, unless we close earlier should sufficient applications be received.
At Royal Voluntary Service our goal is to welcome everyone and build inclusive and diverse teams. We celebrate difference and encourage everyone to join us and be themselves at work. Join Royal Voluntary Service and together we can change lives, change communities and change society.
Retail Customer Assistant - Retail & Cafe at Addenbrookes Hospital employer: Royal Voluntary Service
Royal Voluntary Service is an exceptional employer, offering a supportive and inclusive work environment at Addenbrookes Hospital. With a strong focus on employee development, extensive training opportunities, and a comprehensive benefits package, including generous holiday allowances and a pension scheme, we empower our Retail Customer Assistants to thrive both personally and professionally while making a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Assistant - Retail & Cafe at Addenbrookes Hospital
✨Tip Number 1
Get to know the company! Before your interview, check out Royal Voluntary Service's website and social media. Understanding their values and mission will help you connect better during your chat.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your customer service skills.
✨Tip Number 3
Show off your personality! When you meet the team, let your positive attitude shine through. Remember, they’re looking for someone who fits into their passionate team, so be yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Retail Customer Assistant - Retail & Cafe at Addenbrookes Hospital
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see your positive attitude and can-do mindset, so don’t be afraid to express yourself and share why you’re excited about this role.
Tailor Your Application:Make sure to tailor your application to the job description. Highlight your customer service skills and any relevant experience you have with food preparation or retail. This will show us that you understand what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and make sure to proofread for any spelling or grammar mistakes. We appreciate well-organised applications that are easy to read!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Royal Voluntary Service
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Retail Customer Assistant role. Familiarise yourself with the job description, especially the key responsibilities like customer service and operating the till. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your People Skills
Since this role involves a lot of interaction with customers and volunteers, be prepared to demonstrate your excellent communication skills. Think of examples from your past experiences where you've provided outstanding customer service or worked well in a team. This will highlight your ability to engage effectively with others.
✨Be Ready for Practical Scenarios
Expect some situational questions during the interview. For instance, you might be asked how you would handle a difficult customer or manage stock deliveries. Practising these scenarios beforehand can help you articulate your thought process and problem-solving skills clearly.
✨Emphasise Your Flexibility
The job requires a flexible approach to working hours, so be ready to discuss your availability. Share any previous experiences where you've adapted to changing schedules or taken on different roles within a team. This shows that you're willing to go the extra mile to meet the needs of the business.
