At a Glance
- Tasks: Provide friendly service, manage orders, and maintain cleanliness in a busy hospital retail environment.
- Company: Join the Royal Voluntary Service, a vital part of the NHS community.
- Benefits: Earn £12.71 per hour with opportunities for overtime and professional development.
- Other info: Flexible hours with a supportive team atmosphere and potential for growth.
- Why this job: Make a difference in people's days while gaining valuable experience in customer service.
- Qualifications: Positive attitude, communication skills, and a willingness to learn are essential.
The predicted salary is between 23136 - 23136 € per year.
Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Worcester Royal Hospital, Newtown Road, Worcester WR5 1JG. You will join us on a part-time, permanent basis, and in return, you will receive a competitive salary of £12.71 per hour (FTE £23,136 per annum).
About the Retail Customer Assistant role:
Royal Voluntary Service hospital cafes, shops and trolleys are part of the fabric of the NHS and a real asset in their own right. Staffed by employees and volunteers, we provide an outstanding range of beverages and healthy food choices. Our customers love the fact that the money they spend with us pays for volunteer action in hospitals and the community. Working alongside a friendly team of employees and volunteers, you will participate in the day-to-day running of our busy retail sites at Worcester Royal Hospital.
In this role, you will be responsible for:
- Providing friendly, helpful and efficient service at all times
- Welcoming customers, informing them about specials or new products, answering questions and accepting orders and payments
- Operating the till and cashing up
- Maintaining a high level of cleanliness complying with Health and Safety and food hygiene standards and ensuring all areas of the site remain tidy
- Ensuring that all stock and displays are replenished regularly and ordering supplies if required
Hours: 10 hours per week. This will include a Saturday or Sunday and the remaining hours on a rota basis. Our retail sites are open on weekends and bank holidays. There may also be opportunities for paid overtime in busy periods or to cover absence.
What you'll bring as our Retail Customer Assistant:
Working in a hospital requires a special kind of customer service. Your ability to communicate with a variety of people in a friendly and cheerful way will make a real difference to someone’s day. The key is to adapt your approach to each person to ensure their needs are met.
Requirements:
- Previous experience in a retail or cafe environment would be an advantage, but training will be given - just make sure you have a positive attitude and can-do mindset along with a willingness to work and we’ll teach you the rest
- The ability to deliver outstanding customer service
- Excellent communications skills
- Demonstrates a high level of organisational skills
- Familiarity with email and internet is required
- A flexible approach towards working hours
- Enjoying working within a passionate team of employees and volunteers, as well as working on your own on occasions
- Can demonstrate a proficient level of literacy and numeracy
- Knowledge of EPOS / till systems would be advantageous
- Knowledge and experience of general administrative processes
- A willingness to undertake training and continuing professional development
Retail Customer Assistant at Worcester Royal Hospital - 10 hours employer: Royal Voluntary Service
Royal Voluntary Service is an exceptional employer, offering a supportive and friendly work environment at Worcester Royal Hospital. As a Retail Customer Assistant, you will not only enjoy competitive pay but also the satisfaction of contributing to the NHS while working alongside a dedicated team of employees and volunteers. With opportunities for training and professional development, this role provides a meaningful way to make a difference in the community while enjoying flexible working hours.
StudySmarter Expert Advice🤫
We think this is how you could land Retail Customer Assistant at Worcester Royal Hospital - 10 hours
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Royal Voluntary Service. Understand their mission and values, especially how they contribute to the NHS. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing outstanding service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your interview to demonstrate your can-do attitude.
✨Tip Number 3
Dress the part! When you go for your interview, make sure you look smart and presentable. First impressions matter, especially in a customer-facing role. It shows that you take the opportunity seriously and are ready to represent the brand well.
✨Tip Number 4
Apply through our website! We encourage you to submit your application directly on our site. This way, you’ll be in the best position to get noticed by the hiring team. Plus, it’s super easy and straightforward!
We think you need these skills to ace Retail Customer Assistant at Worcester Royal Hospital - 10 hours
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how you can contribute to our friendly team at Worcester Royal Hospital.
Tailor Your Experience:Make sure to highlight any relevant experience you have in retail or customer service. Even if it’s not directly related, show us how your skills can transfer to this role. We love seeing how you can adapt your past experiences to fit our needs!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for the Retail Customer Assistant position.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and you’ll be on your way to joining our team!
How to prepare for a job interview at Royal Voluntary Service
✨Know the Role Inside Out
Before your interview, make sure you understand what being a Retail Customer Assistant at Worcester Royal Hospital entails. Familiarise yourself with the responsibilities like providing excellent customer service and maintaining cleanliness. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
Since this role is all about interacting with customers, be ready to share examples of how you've provided outstanding service in the past. Think of specific situations where you went above and beyond to help someone, as this will demonstrate your ability to adapt your approach to meet different needs.
✨Prepare for Common Questions
Anticipate questions related to teamwork, flexibility, and handling difficult customers. Practice your responses so you can articulate your thoughts clearly. For instance, think about how you would handle a situation where a customer is unhappy with their order—this shows your problem-solving skills.
✨Dress the Part and Be Punctual
First impressions matter! Dress smartly and appropriately for the interview, reflecting the professional environment of a hospital. Also, plan to arrive early; this not only shows your punctuality but also gives you a moment to relax and gather your thoughts before the interview starts.
