Royal Voluntary Service has an opportunity available for a Retail Customer Assistant to join our team at Wigmore Valley Park, 66 Eaton Green Road, Luton LU2 9JB. You will join us on a Part-time, Fixed-term contract until 31st March 2027, and in return, you will receive a salary of £12.71 per hour (FTE £23,136 per annum).
About Royal Voluntary Service
Royal Voluntary Service mobilises volunteers to build a stronger, more connected Britain. We believe in volunteering for all and work to grow participation across all backgrounds, ages and abilities.
Our volunteer-powered services provide practical help and human connection to people who need it most. GoVo, our digital volunteering platform, helps people find causes they care about and supports charities across the country.
About the Retail Customer Assistant role:
As a Retail Customer Assistant, you will support the effective day-to-day running of the retail outlet by maintaining high standards and providing friendly, helpful and efficient service, helping every customer have a positive experience.
Location: Wigmore Valley Park, 66 Eaton Green Road, Luton LU2 9JB
Hours: 12 hours a week, working a 6 hour shift on a Saturday and Sunday.
We will consider a job share for this role, with flexibility to work either of the shifts
We are interested in what you can do and your willingness to learn. You do not need to have worked in retail before. Relevant experience may have been gained through paid work, volunteering, education, community involvement or another setting. Training will be provided for the role. As part of the application, you will be asked to answer three structured evidence questions (up to 200 words each) and one short digital-skills question.
Essential criteria
- Experience of providing customer service or supporting people in a customer-facing, service, community, volunteering or similar environment.
- Ability to provide a friendly, helpful and inclusive service, responding appropriately to different customer needs.
- Ability to communicate effectively with customers, volunteers and colleagues, using appropriate communication methods.
- Ability to follow instructions and agreed procedures and work accurately, including requirements relating to payments, stock, food hygiene and health and safety where relevant to the role.
- Ability to work effectively with others, including colleagues and volunteers, and complete agreed tasks independently when required.
- Basic digital skills, including using email, or the ability to learn the till systems required for the role.
- A reliable approach to work and willingness to learn and undertake the training required for the role, with reasonable adjustments provided where needed.
- Commitment to treating customers, volunteers and colleagues with dignity and respect and contributing to an inclusive and welcoming environment.
- Be comfortable with periods of lone working while on duty.
Desirable criteria
- Previous experience specifically within retail, a charity shop, cafe or hospitality environment.
- Experience using a till, Electronic Point of Sale (EPOS) or other payment system.
- Experience receiving deliveries, replenishing stock or undertaking stock checks.
- Experience working with or supporting volunteers.
- Knowledge of food hygiene requirements, for cafe-based roles.
- Experience undertaking basic administration or record keeping.
We welcome applications from disabled people and will consider reasonable adjustments throughout the recruitment process and in the workplace. The essential criteria describe the minimum outcomes required for the role; we recognise that these may be demonstrated and achieved in different ways.
Retail Customer Assistant at Wigmore Valley Park in Luton - 12 hours employer: Royal Voluntary Service
Royal Voluntary Service is an exceptional employer, offering a rewarding opportunity as a Retail Customer Assistant at the Royal Aberdeen Children's Hospital. With a focus on community impact, employees enjoy a supportive work culture that values teamwork and personal growth, alongside competitive pay and flexible hours. Join us to make a meaningful difference in the lives of patients and their families while developing your skills in a vibrant retail environment.
